Compare Guru and Serviceware Knowledge 
At a Glance
Market Segments
Mid-Market (56.4% of reviews)
Mid-Market (40.7% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
$8.00
Guru
Star Rating
(2,112)4.7 out of 5
Market Segments
Mid-Market (56.4% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansServiceware Knowledge
Star Rating
(27)4.8 out of 5
Market Segments
Mid-Market (40.7% of reviews)
Entry-Level Pricing
$8.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Guru excels in Ease of Use with a score of 9.2, while Serviceware Knowledge has a slightly higher score of 9.5. However, reviewers mention that Guru's intuitive interface makes it easier for new users to adapt quickly.
- Reviewers mention that Guru's Quality of Support is rated at 9.4, which is higher than Serviceware Knowledge's 9.2. Users on G2 appreciate Guru's responsive customer service and helpful resources, making it a reliable partner for businesses.
- G2 users highlight Guru's superior Knowledge Base functionality with a score of 9.7 compared to Serviceware Knowledge's 8.3. Users say that Guru's knowledge base is comprehensive and easy to navigate, which enhances the overall user experience.
- Users report that Guru offers better Content Management features, scoring 9.5 in Version Control and 9.2 in File Sharing, while Serviceware Knowledge scores lower in these areas. Reviewers mention that Guru's versioning capabilities help teams keep track of document changes effectively.
- Reviewers mention that Guru's Integrations score of 9.2 is on par with Serviceware Knowledge, but users on G2 appreciate Guru's seamless integration with popular tools, which enhances workflow efficiency.
- Users say that Guru shines in Search Analytics with a score of 9.6, while Serviceware Knowledge lags behind. Reviewers mention that Guru's intelligent search capabilities allow for quick access to information, significantly improving productivity.
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Pricing
Entry-Level Pricing
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
Serviceware Knowledge
Serviceware Knowledge Team Edition
$8.00
Standard feature set to be really fast up and running.
- Knowledge Views
- Knowledge Tree
- Powerful Search
Free Trial
Guru
Free Trial is available
Serviceware Knowledge
Free Trial is available
Ratings
Meets Requirements
9.2
1,723
8.9
25
Ease of Use
9.2
1,744
9.5
25
Ease of Setup
9.3
773
9.0
21
Ease of Admin
9.0
451
8.3
22
Quality of Support
9.4
1,340
9.2
25
Has the product been a good partner in doing business?
9.4
405
9.5
22
Product Direction (% positive)
9.2
1,624
9.5
25
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
9.5
58
Not enough data
9.3
58
Not enough data
9.4
57
Not enough data
Content Discovery
9.5
58
Not enough data
9.5
56
Not enough data
9.3
56
Not enough data
9.2
58
Not enough data
9.6
56
Not enough data
9.4
57
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
9.2
574
Not enough data
9.2
568
Not enough data
9.1
565
Feature Not Available
Knowledge Management
9.7
690
Not enough data
9.2
641
Not enough data
9.2
604
Not enough data
Compliance
9.2
584
Not enough data
9.2
557
Not enough data
9.2
554
Not enough data
9.1
533
Not enough data
Customer Support
9.2
660
Not enough data
9.2
622
Not enough data
9.0
550
Not enough data
Data Security
9.2
534
Not enough data
9.3
528
Not enough data
9.3
553
Not enough data
9.2
534
Not enough data
Administration
9.2
581
Not enough data
9.3
604
Not enough data
9.5
670
Not enough data
Generative AI
9.0
394
Feature Not Available
Knowledge Pages
9.0
555
Not enough data
9.1
512
Not enough data
9.2
581
Not enough data
9.1
553
Not enough data
8.9
455
Not enough data
8.9
411
Not enough data
9.2
423
Not enough data
Knowledge Dissemination
8.9
538
Not enough data
9.1
535
Not enough data
9.5
606
Not enough data
9.1
580
Not enough data
9.2
443
Not enough data
9.2
446
Not enough data
9.4
451
Not enough data
9.0
422
Not enough data
9.2
432
Not enough data
Compatibility
9.5
48
Not enough data
9.2
46
Not enough data
9.0
49
Not enough data
Search Queries
9.4
46
Not enough data
9.6
49
Not enough data
9.3
47
Not enough data
9.4
44
Not enough data
9.3
47
Not enough data
Functionality
9.2
46
Not enough data
9.6
47
Not enough data
9.4
49
Not enough data
Responses
8.9
6
Not enough data
8.7
5
Not enough data
8.1
6
Not enough data
Automation - AI Agents
9.0
5
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
9.3
7
Not enough data
8.9
6
Not enough data
Platform
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
Autonomy - AI Agents
8.8
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
Generative AI
9.0
7
Not enough data
9.0
7
Not enough data
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content & Community Features - Enterprise Social Networking (ESN)
10.0
6
Not enough data
9.4
8
Not enough data
9.7
6
Not enough data
9.6
8
Not enough data
Admin & Reporting Features - Enterprise Social Networking (ESN)
9.6
8
Not enough data
9.8
8
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
Newsletter Interface Features - Internal Newsletter Software
9.4
36
Not enough data
9.1
36
Not enough data
9.0
34
Not enough data
Newsletter Management Features - Internal Newsletter Software
9.4
36
Not enough data
9.2
37
Not enough data
9.0
35
Not enough data
Administrative Features - Internal Newsletter Software
9.4
37
Not enough data
9.3
35
Not enough data
9.0
35
Not enough data
9.2
35
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and Serviceware Knowledge are categorized as Knowledge Base and Contact Center Knowledge Base
Unique Categories
Guru is categorized as Enterprise Social Networking (ESN), AI Agents, Insight Engines, Employee Intranet, Enterprise Search Software, and Internal Newsletter Software
Serviceware Knowledge is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Serviceware Knowledge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.7%
Information Technology and Services
9.9%
Consumer Services
8.6%
Internet
7.0%
Financial Services
6.3%
Other
53.5%
Telecommunications
11.1%
Information Technology and Services
11.1%
Financial Services
11.1%
Consumer Services
11.1%
Wholesale
7.4%
Other
48.1%
Most Helpful Reviews
Guru
Most Helpful Favorable Review
Daniel L.
Verified User in Computer Software
I appreciate the intuitive hierarchy (collections/boards/sections/cards) and intuitive WYSIWYG interface for creating/editing cards. We had disparate cards that fell stale in our old knowledge management software solution and couldn't access any data from...
Most Helpful Critical Review
Verified User in Computer Software
In practice, I've found it less than ideal but that may be because my team isn't using it very well
Serviceware Knowledge
Most Helpful Favorable Review
Verified User in Utilities
I like most the very open and direct communication from sales & marketing responsible up to managing director and the solution and customer focused work.
Most Helpful Critical Review
Verified User in Computer Software
It could use more updates. Some of the features seem outdated
Daniel L.
Verified User in Computer Software
I appreciate the intuitive hierarchy (collections/boards/sections/cards) and intuitive WYSIWYG interface for creating/editing cards. We had disparate cards that fell stale in our old knowledge management software solution and couldn't access any data from...
Verified User in Utilities
I like most the very open and direct communication from sales & marketing responsible up to managing director and the solution and customer focused work.
Verified User in Computer Software
In practice, I've found it less than ideal but that may be because my team isn't using it very well
Verified User in Computer Software
It could use more updates. Some of the features seem outdated
Alternatives
Discussions
Do we have any mobile app for Guru?
3 comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 comments
RC
Guru is a knowledge-based tool that helps employees learn the necessary information regarding about the product and processes necessary related to the field...Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
Serviceware Knowledge has no discussions with answers
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