Compare GrooveHQ and Zendesk Support Suite (Mid-Market)
At a Glance
Market Segments
Mid-Market (100.0% of reviews)
Mid-Market (100.0% of reviews)
Entry-Level Pricing
$15.00 1 User Per Month
$19.00 1 user per month billed annually
GrooveHQ
Star Rating
(193)4.6 out of 5
Market Segments
Mid-Market (100.0% of reviews)
Entry-Level Pricing
$15.00 1 User Per Month
Browse all 4 pricing plansZendesk Support Suite
Star Rating
(6,184)4.3 out of 5
Market Segments
Mid-Market (100.0% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its ticketing system, achieving a score of 9.0, while GrooveHQ follows closely with a score of 9.1 for its customer portal, indicating a strong focus on user experience in managing customer interactions.
- Reviewers mention that GrooveHQ's ease of use is a standout feature, scoring 9.4 compared to Zendesk's 8.5, which suggests that GrooveHQ may be more intuitive for new users, making it easier to navigate and utilize effectively.
- G2 users highlight that Zendesk's ticket creation user experience scores 8.8, while GrooveHQ shines with a score of 9.3, indicating that GrooveHQ provides a more streamlined and efficient process for creating and managing tickets.
- Users on G2 report that GrooveHQ's response automation feature scores 9.0, surpassing Zendesk's 8.4, which suggests that GrooveHQ may offer more robust automation capabilities to enhance response times and efficiency.
- Reviewers say that Zendesk's quality of support is rated at 8.4, while GrooveHQ achieves a higher score of 9.3, indicating that users may find GrooveHQ's customer support more responsive and helpful when issues arise.
- Users report that GrooveHQ's ticket collaboration feature scores 9.2, compared to Zendesk's 8.6, suggesting that GrooveHQ may provide better tools for team collaboration on customer issues, enhancing overall service delivery.
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Pricing
Entry-Level Pricing
GrooveHQ
Starter
$15.00
1 User Per Month
Perfect for small teams
- 1 Mailbox
- Knowledge Base
- Web widget
Zendesk Support Suite
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
GrooveHQ
Free Trial is available
Zendesk Support Suite
Free Trial is available
Ratings
Meets Requirements
8.8
32
8.6
2,195
Ease of Use
9.4
32
8.6
2,218
Ease of Setup
9.3
12
8.0
1,282
Ease of Admin
9.3
14
8.2
1,304
Quality of Support
9.6
30
8.3
2,043
Has the product been a good partner in doing business?
9.6
14
8.4
1,268
Product Direction (% positive)
9.2
30
7.8
2,046
Features by Category
Ticket and Case Management
9.4
14
|
Verified
8.8
1027
|
Verified
9.2
15
|
Verified
8.7
1034
|
Verified
9.3
14
|
Verified
8.5
1013
|
Verified
8.9
14
|
Verified
8.4
937
|
Verified
8.2
12
|
Verified
8.1
803
|
Verified
9.1
16
|
Verified
8.5
972
|
Verified
9.2
15
|
Verified
8.5
983
|
Verified
8.6
12
8.2
726
|
Verified
Generative AI
Feature Not Available
7.5
57
Feature Not Available
7.5
58
Communication Channels
Feature Not Available
8.3
813
|
Verified
9.3
15
|
Verified
8.7
914
|
Verified
8.0
10
8.4
652
|
Verified
7.6
11
|
Verified
8.0
498
|
Verified
7.0
10
|
Verified
7.9
469
|
Verified
Platform
8.2
13
|
Verified
7.7
487
|
Verified
8.1
14
|
Verified
7.9
674
|
Verified
8.5
12
|
Verified
8.2
752
|
Verified
8.5
12
|
Verified
8.1
672
|
Verified
7.4
13
|
Verified
7.9
966
|
Verified
6.9
12
|
Verified
8.0
972
|
Verified
Administration
Not enough data
8.5
94
|
Verified
Not enough data
8.1
86
|
Verified
Not enough data
8.5
103
|
Verified
Service Desk
Not enough data
9.1
116
|
Verified
Not enough data
8.8
103
|
Verified
Not enough data
8.7
99
|
Verified
Management
Not enough data
8.5
86
|
Verified
Not enough data
8.5
88
|
Verified
Not enough data
8.5
83
|
Verified
Not enough data
8.1
67
|
Verified
Not enough data
8.4
61
Functionality
Not enough data
9.1
93
|
Verified
Not enough data
8.7
74
Not enough data
8.6
80
|
Verified
Not enough data
8.8
86
|
Verified
Administration
Not enough data
8.0
253
Not enough data
7.9
254
Not enough data
8.2
282
Knowledge Management
Not enough data
8.5
352
Not enough data
8.1
285
Not enough data
7.7
317
Compliance
Not enough data
8.1
250
Not enough data
8.1
223
Not enough data
8.2
233
Not enough data
7.8
223
Customer Support
Not enough data
7.9
294
Not enough data
7.6
277
Not enough data
7.6
200
Data Security
Not enough data
8.1
208
Not enough data
8.0
206
Not enough data
8.1
251
Not enough data
8.3
221
Administration
Not enough data
8.2
293
Not enough data
8.3
342
Not enough data
8.6
347
Generative AI
Not enough data
Feature Not Available
Usability
Not enough data
8.1
278
Not enough data
8.2
278
Not enough data
8.1
262
Reporting
Not enough data
8.2
255
Not enough data
7.9
239
Not enough data
8.0
281
Generative AI
Not enough data
7.2
60
Not enough data
7.1
60
Responses
Not enough data
8.1
21
Not enough data
8.7
24
Not enough data
8.4
23
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.4
23
Not enough data
8.3
22
Not enough data
8.7
21
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
7
Not enough data
8.9
6
Responses
Not enough data
8.1
170
Not enough data
8.1
167
Not enough data
8.2
160
Not enough data
7.9
166
Not enough data
8.1
131
Platform
Not enough data
8.7
167
Not enough data
8.4
174
Not enough data
8.3
165
Not enough data
8.0
172
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
169
Generative AI
Not enough data
8.6
18
Not enough data
8.5
17
Conversational Platform
Not enough data
8.2
377
Not enough data
8.3
296
Not enough data
8.1
288
Not enough data
8.2
321
Support Automation
Not enough data
8.1
316
Not enough data
8.2
334
Not enough data
8.3
310
Not enough data
8.1
347
Generative AI
Not enough data
7.8
63
Not enough data
8.0
64
Messaging Channels
Not enough data
7.0
31
Not enough data
9.0
79
Not enough data
8.2
38
Not enough data
8.2
43
Administration
Not enough data
7.5
51
Not enough data
8.7
75
Not enough data
8.0
54
Not enough data
8.4
71
Customer Support
Not enough data
7.7
13
Not enough data
6.7
9
Not enough data
7.6
13
Automation
Not enough data
7.8
12
Not enough data
8.3
12
Not enough data
7.7
13
Artificial Intelligence
Not enough data
7.5
12
Not enough data
7.7
13
Not enough data
7.8
13
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
38
Not enough data
Feature Not Available
Communication
Not enough data
8.5
364
|
Verified
Not enough data
8.4
368
|
Verified
Not enough data
8.0
275
Not enough data
8.3
286
|
Verified
Not enough data
7.9
198
Internal Use
8.1
14
|
Verified
7.9
674
|
Verified
Not enough data
8.3
332
|
Verified
Not enough data
8.0
243
Not enough data
8.4
352
Not enough data
8.5
321
|
Verified
Not enough data
8.2
330
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Self-Service Experience
8.3
13
8.4
679
8.7
14
8.3
643
Feature Not Available
7.9
445
Not enough data
7.6
274
8.8
7
7.9
336
Self-Service Platform
7.0
9
8.3
347
7.9
7
8.2
360
8.1
6
7.6
274
8.6
7
8.1
350
Generative AI
Not enough data
7.4(won by default)
22
Not enough data
7.7(won by default)
22
Process
Not enough data
8.4(won by default)
269
Not enough data
9.0(won by default)
325
Not enough data
9.0(won by default)
307
Channels
Not enough data
9.1(won by default)
325
Not enough data
8.4(won by default)
250
Not enough data
8.8(won by default)
236
Not enough data
8.3(won by default)
223
Not enough data
8.5(won by default)
192
Insight
Not enough data
8.1(won by default)
249
Not enough data
8.4(won by default)
295
Not enough data
8.4(won by default)
249
Not enough data
8.7(won by default)
301
Generative AI
Not enough data
7.3
31
Not enough data
7.2
30
Categories
Categories
Shared Categories
GrooveHQ and Zendesk Support Suite are categorized as Help Desk, Customer Self-Service, and Shared Inbox
Unique Categories
GrooveHQ has no unique categories
Zendesk Support Suite is categorized as Digital Customer Service Platforms, Genesys AppFoundry Marketplace, Conversational Support, Complaint Management, Contact Center Knowledge Base, IT Service Management (ITSM) Tools, Chatbots, Google Workspace for Sales, Google Workspace Communication Tools, Social Customer Service, Live Chat, Proactive Notification, AI Agents, and Customer Service Automation
Reviews
Reviewers' Company Size
GrooveHQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk Support Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
11.9%
Marketing and Advertising
9.5%
Information Technology and Services
9.5%
Entertainment
9.5%
Retail
4.8%
Other
54.8%
Computer Software
16.0%
Information Technology and Services
12.7%
Financial Services
6.7%
Consumer Services
4.7%
Retail
4.5%
Other
55.5%
Most Helpful Reviews
GrooveHQ
Most Helpful Favorable Review
Kevan V.
Verified User in Retail
I have had the pleasure of working with the Groove software for the past few months, and I must say it has been a game-changer for our business. If you're looking for a solution to streamline your customer support operations and elevate your customer...
Most Helpful Critical Review
Verified User in Health, Wellness and Fitness
No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.
Zendesk Support Suite
Most Helpful Favorable Review
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Most Helpful Critical Review
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Kevan V.
Verified User in Retail
I have had the pleasure of working with the Groove software for the past few months, and I must say it has been a game-changer for our business. If you're looking for a solution to streamline your customer support operations and elevate your customer...
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Verified User in Health, Wellness and Fitness
No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Discussions
GrooveHQ has no discussions with answers
Is zendesk any good?
8 comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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