Compare GrooveHQ and Zendesk Support Suite 
At a Glance
Market Segments
Small-Business (77.1% of reviews)
Mid-Market (45.5% of reviews)
Entry-Level Pricing
$15.00 1 User Per Month
$19.00 1 user per month billed annually
GrooveHQ
Star Rating
(193)4.6 out of 5
Market Segments
Small-Business (77.1% of reviews)
Entry-Level Pricing
$15.00 1 User Per Month
Browse all 4 pricing plansZendesk Support Suite
Star Rating
(6,184)4.3 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its ticketing system, achieving a score of 9.0, while GrooveHQ follows closely with a score of 9.1 for its customer portal, indicating a strong focus on user experience in managing customer interactions.
- Reviewers mention that GrooveHQ's ease of use is a standout feature, scoring 9.4 compared to Zendesk's 8.5, which suggests that GrooveHQ may be more intuitive for new users, making it easier to navigate and utilize effectively.
- G2 users highlight that Zendesk's ticket creation user experience scores 8.8, while GrooveHQ shines with a score of 9.3, indicating that GrooveHQ provides a more streamlined and efficient process for creating and managing tickets.
- Users on G2 report that GrooveHQ's response automation feature scores 9.0, surpassing Zendesk's 8.4, which suggests that GrooveHQ may offer more robust automation capabilities to enhance response times and efficiency.
- Reviewers say that Zendesk's quality of support is rated at 8.4, while GrooveHQ achieves a higher score of 9.3, indicating that users may find GrooveHQ's customer support more responsive and helpful when issues arise.
- Users report that GrooveHQ's ticket collaboration feature scores 9.2, compared to Zendesk's 8.6, suggesting that GrooveHQ may provide better tools for team collaboration on customer issues, enhancing overall service delivery.
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Pricing
Entry-Level Pricing
GrooveHQ
Starter
$15.00
1 User Per Month
Perfect for small teams
- 1 Mailbox
- Knowledge Base
- Web widget
Zendesk Support Suite
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
GrooveHQ
Free Trial is available
Zendesk Support Suite
Free Trial is available
Ratings
Meets Requirements
8.9
160
8.6
4,780
Ease of Use
9.4
160
8.5
4,821
Ease of Setup
9.4
82
7.9
2,889
Ease of Admin
9.3
78
8.2
2,922
Quality of Support
9.3
148
8.4
4,469
Has the product been a good partner in doing business?
9.1
75
8.4
2,846
Product Direction (% positive)
8.7
149
7.9
4,435
Features by Category
Ticket and Case Management
9.3
74
|
Verified
8.8
2254
|
Verified
9.3
78
|
Verified
8.7
2270
|
Verified
8.9
78
|
Verified
8.5
2195
|
Verified
9.0
69
|
Verified
8.4
2041
|
Verified
8.7
44
|
Verified
8.1
1630
|
Verified
8.8
79
|
Verified
8.4
2108
|
Verified
9.2
75
|
Verified
8.6
2096
|
Verified
8.5
55
8.2
1561
|
Verified
Generative AI
Feature Not Available
7.2
127
Feature Not Available
7.2
130
Communication Channels
Feature Not Available
8.4
1771
|
Verified
9.3
73
|
Verified
8.8
2017
|
Verified
8.4
40
8.4
1435
|
Verified
8.2
39
|
Verified
8.0
1140
|
Verified
7.8
26
|
Verified
8.1
1025
|
Verified
Platform
7.2
47
|
Verified
7.6
1113
|
Verified
8.1
66
|
Verified
8.0
1476
|
Verified
8.8
67
|
Verified
8.2
1682
|
Verified
8.9
51
|
Verified
8.1
1473
|
Verified
7.8
67
|
Verified
7.8
2072
|
Verified
8.2
70
|
Verified
7.9
2140
|
Verified
Administration
Not enough data
8.4
194
|
Verified
Not enough data
7.9
175
|
Verified
Not enough data
8.3
222
|
Verified
Service Desk
Not enough data
9.0
250
|
Verified
Not enough data
8.7
226
|
Verified
Not enough data
8.6
214
|
Verified
Management
Not enough data
8.3
187
|
Verified
Not enough data
8.4
188
|
Verified
Not enough data
8.3
177
|
Verified
Not enough data
8.0
137
|
Verified
Not enough data
8.2
130
Functionality
Not enough data
9.0
202
|
Verified
Not enough data
8.5
166
Not enough data
8.4
174
|
Verified
Not enough data
8.6
184
|
Verified
Administration
Not enough data
8.1
573
Not enough data
8.0
554
Not enough data
8.2
616
Knowledge Management
Not enough data
8.6
757
Not enough data
8.3
607
Not enough data
7.9
660
Compliance
Not enough data
8.3
537
Not enough data
8.2
499
Not enough data
8.3
502
Not enough data
8.0
475
Customer Support
Not enough data
8.0
620
Not enough data
7.8
596
Not enough data
7.8
431
Data Security
Not enough data
8.1
443
Not enough data
8.1
445
Not enough data
8.3
536
Not enough data
8.5
482
Administration
Not enough data
8.2
630
Not enough data
8.3
741
Not enough data
8.6
745
Generative AI
Not enough data
Feature Not Available
Usability
Not enough data
8.2
592
Not enough data
8.3
588
Not enough data
8.3
559
Reporting
Not enough data
8.3
518
Not enough data
7.9
492
Not enough data
8.1
572
Generative AI
Not enough data
7.2
111
Not enough data
7.0
110
Responses
Not enough data
8.1
40
Not enough data
8.6
47
Not enough data
8.3
48
Automation - AI Agents
Not enough data
6.1
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
6.4
6
Platform
Not enough data
8.3
48
Not enough data
8.4
46
Not enough data
8.4
42
Autonomy - AI Agents
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.4
6
Generative AI
Not enough data
7.6
12
Not enough data
8.0
11
Responses
Not enough data
8.1
400
Not enough data
8.1
397
Not enough data
8.3
384
Not enough data
8.1
382
Not enough data
8.1
290
Platform
Not enough data
8.6
403
Not enough data
8.2
401
Not enough data
8.2
396
Not enough data
8.2
397
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
389
Generative AI
Not enough data
8.3
49
Not enough data
8.1
48
Conversational Platform
Not enough data
8.1
772
Not enough data
8.2
630
Not enough data
8.1
597
Not enough data
8.1
665
Support Automation
Not enough data
8.1
632
Not enough data
8.2
675
Not enough data
8.4
628
Not enough data
8.0
706
Generative AI
Not enough data
7.7
123
Not enough data
7.7
123
Messaging Channels
Not enough data
7.6
64
Not enough data
9.0
156
Not enough data
8.3
77
Not enough data
8.5
85
Administration
Not enough data
8.1
91
Not enough data
8.9
140
Not enough data
8.3
96
Not enough data
8.4
129
Customer Support
Not enough data
7.0
19
Not enough data
5.5
14
Not enough data
7.3
19
Automation
Not enough data
7.5
18
Not enough data
8.2
18
Not enough data
7.5
19
Artificial Intelligence
Not enough data
7.5
19
Not enough data
7.6
20
Not enough data
7.4
20
Generative AI
Not enough data
Feature Not Available
Not enough data
7.6
72
Not enough data
Feature Not Available
Communication
Not enough data
8.6
786
|
Verified
Not enough data
8.4
804
|
Verified
Not enough data
8.0
561
Not enough data
8.4
583
|
Verified
Not enough data
7.9
364
Internal Use
8.1
66
|
Verified
8.0
1476
|
Verified
Not enough data
8.4
697
|
Verified
Not enough data
8.0
498
Not enough data
8.4
744
Not enough data
8.6
671
|
Verified
Not enough data
8.2
698
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Self-Service Experience
8.7
49
8.5
1417
8.8
46
8.4
1355
Feature Not Available
8.0
947
7.9
29
7.7
568
8.8
37
7.9
700
Self-Service Platform
8.5
39
8.2
748
8.4
37
8.2
763
8.4
20
7.6
581
8.6
37
8.1
728
Generative AI
Not enough data
6.6(won by default)
39
Not enough data
6.5(won by default)
40
Process
Not enough data
8.4(won by default)
525
Not enough data
9.0(won by default)
701
Not enough data
8.8(won by default)
650
Channels
Not enough data
9.0(won by default)
701
Not enough data
8.3(won by default)
546
Not enough data
8.7(won by default)
524
Not enough data
8.2(won by default)
446
Not enough data
8.3(won by default)
382
Insight
Not enough data
8.1(won by default)
500
Not enough data
8.3(won by default)
611
Not enough data
8.4(won by default)
523
Not enough data
8.7(won by default)
630
Generative AI
Not enough data
7.7
52
Not enough data
7.5
51
Categories
Categories
Shared Categories
GrooveHQ and Zendesk Support Suite are categorized as Help Desk, Customer Self-Service, and Shared Inbox
Unique Categories
GrooveHQ has no unique categories
Zendesk Support Suite is categorized as Digital Customer Service Platforms, Genesys AppFoundry Marketplace, Conversational Support, Complaint Management, Contact Center Knowledge Base, IT Service Management (ITSM) Tools, Chatbots, Google Workspace for Sales, Google Workspace Communication Tools, Social Customer Service, Live Chat, Proactive Notification, AI Agents, and Customer Service Automation
Reviews
Reviewers' Company Size
GrooveHQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk Support Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
10.4%
Marketing and Advertising
7.3%
Retail
4.2%
Health, Wellness and Fitness
3.6%
Other
60.9%
Computer Software
14.1%
Information Technology and Services
12.5%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.5%
Other
58.3%
Most Helpful Reviews
GrooveHQ
Most Helpful Favorable Review
Verified User in Consumer Goods
The ease of connecting more than one email accounts under one groove account
Most Helpful Critical Review
Verified User in Fund-Raising
At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out.
Zendesk Support Suite
Most Helpful Favorable Review
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Most Helpful Critical Review
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Verified User in Consumer Goods
The ease of connecting more than one email accounts under one groove account
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Verified User in Fund-Raising
At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out.
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Discussions
GrooveHQ has no discussions with answers
Is zendesk any good?
8 comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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