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Compare GrooveHQ and Help Scout 
At a Glance
Market Segments
Small-Business (77.1% of reviews)
Small-Business (61.8% of reviews)
Entry-Level Pricing
$15.00 1 User Per Month
$50.00 Per Month
GrooveHQ
Star Rating
(193)4.6 out of 5
Market Segments
Small-Business (77.1% of reviews)
Entry-Level Pricing
$15.00 1 User Per Month
Browse all 4 pricing plansHelp Scout
Star Rating
(407)4.4 out of 5
Market Segments
Small-Business (61.8% of reviews)
Entry-Level Pricing
$50.00 Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GrooveHQ excels in its multi-channel coverage with a score of 9.8, allowing seamless integration across various platforms, while Help Scout, with a score of 8.5, offers decent coverage but lacks some of the flexibility that GrooveHQ provides.
- Reviewers mention that GrooveHQ's ticket creation user experience is rated at 9.3, making it intuitive and user-friendly, whereas Help Scout, with a score of 9.2, is slightly less streamlined, which can affect efficiency in high-volume environments.
- G2 users highlight GrooveHQ's superior response automation capabilities, scoring 9.0 compared to Help Scout's 8.6, indicating that GrooveHQ offers more robust tools for automating responses, which can save time for support teams.
- Users on G2 appreciate GrooveHQ's ticket collaboration features, scoring 9.2, which facilitate teamwork effectively, while Help Scout's score of 8.9 suggests it may not support collaborative efforts as robustly, potentially hindering team dynamics.
- Reviewers mention that GrooveHQ's self-service experience, particularly its knowledge base, is rated at 8.7, providing users with comprehensive resources, while Help Scout matches this score but lacks some of the advanced search functionalities that GrooveHQ offers.
- Users say that GrooveHQ's customization options are rated at 8.1, allowing for tailored experiences, whereas Help Scout's score of 7.8 indicates it may have limitations in this area, which could impact user satisfaction for teams needing specific configurations.
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Pricing
Entry-Level Pricing
GrooveHQ
Starter
$15.00
1 User Per Month
Perfect for small teams
- 1 Mailbox
- Knowledge Base
- Web widget
Help Scout
Standard
$50.00
Per Month
Starts with 100 contacts per month and unlimited users
- All Free features and...
- Multiple Inboxes and Docs sites
- API and 100+ integrations
Free Trial
GrooveHQ
Free Trial is available
Help Scout
Free Trial is available
Ratings
Meets Requirements
8.9
160
8.7
307
Ease of Use
9.4
160
9.2
309
Ease of Setup
9.4
82
9.1
156
Ease of Admin
9.3
78
9.1
160
Quality of Support
9.3
148
9.1
281
Has the product been a good partner in doing business?
9.1
75
9.1
153
Product Direction (% positive)
8.7
149
8.1
294
Features by Category
Ticket and Case Management
9.3
74
|
Verified
9.2
170
|
Verified
9.3
78
|
Verified
9.2
169
|
Verified
8.9
78
|
Verified
8.6
183
|
Verified
9.0
69
|
Verified
8.6
159
8.7
44
|
Verified
Feature Not Available
8.8
79
|
Verified
8.6
171
|
Verified
9.2
75
|
Verified
8.9
170
|
Verified
8.5
55
8.2
94
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication Channels
Feature Not Available
Feature Not Available
9.3
73
|
Verified
9.3
161
|
Verified
8.4
40
7.7
96
|
Verified
8.2
39
|
Verified
7.8
56
7.8
26
|
Verified
7.4
24
|
Verified
Platform
7.2
47
|
Verified
7.3
34
8.1
66
|
Verified
7.8
85
|
Verified
8.8
67
|
Verified
8.7
99
|
Verified
8.9
51
|
Verified
8.6
73
|
Verified
7.8
67
|
Verified
8.1
139
|
Verified
8.2
70
|
Verified
8.3
146
|
Verified
Channels
Not enough data
9.8
9
Not enough data
8.9
6
Not enough data
8.3
5
Design
Not enough data
7.9
7
Not enough data
9.2
6
Not enough data
8.7
10
Not enough data
9.2
10
Not enough data
9.6
9
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.3
56
Not enough data
8.5
30
Not enough data
8.7
32
Not enough data
8.4
35
Support Automation
Not enough data
8.4
35
Not enough data
8.9
41
Not enough data
8.4
33
Not enough data
9.1
35
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
9.0
27
|
Verified
Not enough data
8.9
28
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
20
|
Verified
Not enough data
Feature Not Available
Internal Use
8.1
66
|
Verified
7.8
85
|
Verified
Not enough data
8.7
27
|
Verified
Not enough data
7.7
16
|
Verified
Not enough data
9.0
30
|
Verified
Not enough data
9.5
28
|
Verified
Not enough data
8.6
28
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Self-Service Experience
8.7
49
8.7
104
8.8
46
8.3
100
Feature Not Available
Feature Not Available
7.9
29
8.3
23
8.8
37
8.7
26
Self-Service Platform
8.5
39
8.7
25
8.4
37
8.6
28
8.4
20
Feature Not Available
8.6
37
8.8
26
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GrooveHQ and Help Scout are categorized as Help Desk, Customer Self-Service, and Shared Inbox
Unique Categories
GrooveHQ has no unique categories
Help Scout is categorized as Digital Customer Service Platforms, Conversational Support, Customer Communications Management, Live Chat, and Email Management
Reviews
Reviewers' Company Size
GrooveHQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
10.4%
Marketing and Advertising
7.3%
Retail
4.2%
Health, Wellness and Fitness
3.6%
Other
60.9%
Computer Software
20.7%
Information Technology and Services
10.1%
Internet
7.8%
Marketing and Advertising
4.5%
Retail
4.3%
Other
52.5%
Most Helpful Reviews
GrooveHQ
Most Helpful Favorable Review
Kevan V.
Verified User in Retail
I have had the pleasure of working with the Groove software for the past few months, and I must say it has been a game-changer for our business. If you're looking for a solution to streamline your customer support operations and elevate your customer...
Most Helpful Critical Review
Verified User in Health, Wellness and Fitness
No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.
Help Scout
Most Helpful Favorable Review
Danielle L.
Verified User in Computer Software
HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...
Most Helpful Critical Review
Verified User in Computer Software
There was nothing to dislike. All functions were useful
Kevan V.
Verified User in Retail
I have had the pleasure of working with the Groove software for the past few months, and I must say it has been a game-changer for our business. If you're looking for a solution to streamline your customer support operations and elevate your customer...
Danielle L.
Verified User in Computer Software
HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...
Verified User in Health, Wellness and Fitness
No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.
Verified User in Computer Software
There was nothing to dislike. All functions were useful
Discussions
GrooveHQ has no discussions with answers
Why sometimes the messages are not merged by themself?
2 comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
What should I look for in a ticketing system?
2 comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Do you have a mobile app?
1 comment
BD
Search for "Help Scout" in your device's application store.Read more
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