Compare GoTo Connect and OnSIP 
At a Glance
Market Segments
Small-Business (71.7% of reviews)
Small-Business (80.0% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
$18.95 user/month
GoTo Connect
Star Rating
(1,295)4.4 out of 5
Market Segments
Small-Business (71.7% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Free Trial is available
Browse all 2 pricing plansOnSIP
Star Rating
(27)4.1 out of 5
Market Segments
Small-Business (80.0% of reviews)
Entry-Level Pricing
$18.95 user/month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GoTo Connect excels in its overall ease of use, scoring 9.0 compared to OnSIP's 8.5. Reviewers mention that the intuitive interface makes it simple for new users to navigate and utilize the software effectively.
- Reviewers mention that GoTo Connect offers superior quality of support, with a score of 8.9, while OnSIP has a higher score of 9.4. Users on G2 appreciate OnSIP's responsive customer service, often highlighting quick resolution times for issues.
- G2 users note that GoTo Connect shines in its phone call features, scoring 9.1, which includes robust desk-to-desk calling capabilities. In contrast, OnSIP also performs well with a score of 9.2, but users report that GoTo Connect's call quality is often more reliable.
- Users say that GoTo Connect's automated attendants feature is rated at 9.0, while OnSIP slightly edges it out with a score of 9.2. Reviewers mention that OnSIP's automated system is more customizable, allowing businesses to tailor their call routing more effectively.
- Reviewers mention that GoTo Connect's voicemail to email feature scores 8.9, which is beneficial for users who want to manage their messages efficiently. OnSIP, however, has a slightly lower score of 8.1, with users reporting that the integration is less seamless.
- Users on G2 report that GoTo Connect's video conferencing capabilities score 9.0, making it a strong choice for teams needing reliable video meetings. OnSIP's video conferencing feature, while effective, does not receive the same level of praise, indicating room for improvement in user experience.
Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
OnSIP
Unlimited
$18.95
user/month
Your all-in-one business phone system – phones included!
Free Trial
GoTo Connect
Free Trial is available
OnSIP
Free Trial is available
Ratings
Meets Requirements
9.0
1,048
8.9
16
Ease of Use
9.0
1,057
8.5
16
Ease of Setup
8.7
718
8.5
8
Ease of Admin
8.9
712
8.8
10
Quality of Support
8.9
1,022
9.4
13
Has the product been a good partner in doing business?
9.2
705
9.2
8
Product Direction (% positive)
8.4
1,011
6.4
13
Features by Category
Documents
9.0
28
Not enough data
8.2
28
Not enough data
8.5
30
Not enough data
Sending
9.6
32
Not enough data
9.2
30
Not enough data
8.4
30
Not enough data
8.7
31
Not enough data
9.1
29
Not enough data
9.1
31
Not enough data
Basic Communication
9.1
848
|
Verified
9.2
12
8.0
346
|
Verified
Not enough data
7.9
399
|
Verified
Not enough data
8.0
337
|
Verified
Not enough data
8.7
600
|
Verified
Not enough data
9.2
684
|
Verified
9.0
10
Access
8.3
432
|
Verified
Not enough data
8.3
456
Not enough data
8.4
461
|
Verified
9.1
9
Advanced Features
8.6
681
|
Verified
8.6
7
9.0
639
|
Verified
9.2
8
9.2
729
|
Verified
9.3
9
Extensions
Feature Not Available
Not enough data
9.1
103
|
Verified
Not enough data
Feature Not Available
Not enough data
Features
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
85
|
Verified
Not enough data
9.1
112
|
Verified
Not enough data
9.0
99
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
GoTo Connect and OnSIP are categorized as VoIP
Unique Categories
GoTo Connect is categorized as UCaaS Platforms and Online Fax
OnSIP has no unique categories
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OnSIP
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.9%
Insurance
5.5%
Financial Services
5.5%
Hospital & Health Care
4.8%
Computer Software
4.1%
Other
71.2%
Non-Profit Organization Management
16.0%
Hospital & Health Care
12.0%
Computer Software
12.0%
Medical Devices
8.0%
Marketing and Advertising
8.0%
Other
44.0%
Most Helpful Reviews
GoTo Connect
Most Helpful Favorable Review
Jessie W.
Verified User in Marketing and Advertising
I love the flexible pricing structure. It's month-to-month and I can also add/subtract devices as needed. Jive doesn't lock you into a contract which is nice. Their interface is pretty intuitive, while being powerful at the same time. I also like that it...
Most Helpful Critical Review
Verified User in Information Technology and Services
I feel that I was misled by the sales person. I called to add a second phone and was given a very good price for the phone but was not informed that adding a second phone would double my monthly charges. I have one phone number and 1 user. Had I been...
OnSIP
Most Helpful Favorable Review
Verified User in Marketing and Advertising
The sleek interface design of the system very easy to use tool
Most Helpful Critical Review
Verified User in Hospital & Health Care
Nothing yet, I find it pretty easy to use.
Jessie W.
Verified User in Marketing and Advertising
I love the flexible pricing structure. It's month-to-month and I can also add/subtract devices as needed. Jive doesn't lock you into a contract which is nice. Their interface is pretty intuitive, while being powerful at the same time. I also like that it...
Verified User in Marketing and Advertising
The sleek interface design of the system very easy to use tool
Verified User in Information Technology and Services
I feel that I was misled by the sales person. I called to add a second phone and was given a very good price for the phone but was not informed that adding a second phone would double my monthly charges. I have one phone number and 1 user. Had I been...
Verified User in Hospital & Health Care
Nothing yet, I find it pretty easy to use.
Alternatives
Discussions
Can I Port My Existing Number?
2 comments
ME
Yes. You can port your number.Read more
The Call prompter
2 comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
How does OnSIP work?
1 comment
GA
I'm sorry, but without additional context or text, I cannot provide a translation for "Terribly!" as it appears to be an English word. If you have more text...Read more
OnSIP has no more discussions with answers
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