I love the flexible pricing structure. It's month-to-month and I can also add/subtract devices as needed. Jive doesn't lock you into a contract which is nice. Their interface is pretty intuitive, while being powerful at the same time. I also like that it...
There is a big lack of reporting that as I scale my teams I will need. Agent availability, break time adherence etc... Jive is a very simple telephony solution that is good for a small company, but as we grow, I worry it won't scale well. I have also had a...
That I ported off the Net2Phone platform and finally don't have to deal with them.
A lot of technical issues, lack of technical support team knowledge, unable to fix the technical problems, Even if you scelate technical issue and bring the problems to management level attention they do not care, nobody cares about technical issues
I love the flexible pricing structure. It's month-to-month and I can also add/subtract devices as needed. Jive doesn't lock you into a contract which is nice. Their interface is pretty intuitive, while being powerful at the same time. I also like that it...
That I ported off the Net2Phone platform and finally don't have to deal with them.
There is a big lack of reporting that as I scale my teams I will need. Agent availability, break time adherence etc... Jive is a very simple telephony solution that is good for a small company, but as we grow, I worry it won't scale well. I have also had a...
A lot of technical issues, lack of technical support team knowledge, unable to fix the technical problems, Even if you scelate technical issue and bring the problems to management level attention they do not care, nobody cares about technical issues