Compare GorillaDesk and ServSuite® by FieldRoutes 
At a Glance
Market Segments
Small-Business (100.0% of reviews)
Small-Business (58.8% of reviews)
Entry-Level Pricing
Free Trial 1 Schedule Per Month
No pricing available
GorillaDesk
Star Rating
(40)4.9 out of 5
Market Segments
Small-Business (100.0% of reviews)
Entry-Level Pricing
Free Trial 1 Schedule Per Month
Browse all 2 pricing plansServSuite® by FieldRoutes
Star Rating
(17)3.1 out of 5
Market Segments
Small-Business (58.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ServSuite® by FieldRoutesSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GorillaDesk excels in ease of use with a score of 9.7, making it highly intuitive for small businesses. In contrast, ServSuite® by FieldRoutes has a lower ease of use rating of 6.5, which reviewers mention can lead to a steeper learning curve.
- Reviewers mention that GorillaDesk's scheduling notifications and appointment follow-up features are particularly robust, contributing to a seamless user experience. On the other hand, users on G2 have noted that ServSuite® lacks in this area, with less effective notification systems.
- G2 users highlight GorillaDesk's exceptional quality of support, scoring 9.8, which reviewers say is responsive and helpful. Conversely, ServSuite® by FieldRoutes has a support rating of 7.0, with users reporting slower response times and less satisfactory assistance.
- Users say that GorillaDesk's invoicing feature is top-notch, achieving a perfect score of 10.0, which reviewers mention simplifies billing processes significantly. In contrast, ServSuite®'s invoicing capabilities are seen as less user-friendly, leading to frustration among users.
- Reviewers mention that GorillaDesk offers superior analytics with a score of 8.9, providing valuable insights for business decisions. In comparison, ServSuite®'s analytics features are perceived as lacking depth, with users reporting limited reporting capabilities.
- Users report that GorillaDesk's integrations, particularly with CRM systems, score highly at 9.7, allowing for seamless data management. In contrast, ServSuite® by FieldRoutes has fewer integration options, which users say can hinder workflow efficiency.
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Field Service Management
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Pricing
Entry-Level Pricing
GorillaDesk
BASIC
Free Trial
1 Schedule Per Month
Everything you need to run a smarter, more efficient field service business:
- Client Manager (CRM)
- Quotes, Estimates & Work Orders
- Scheduling & Dispatching
ServSuite® by FieldRoutes
No pricing availableFree Trial
GorillaDesk
Free Trial is available
ServSuite® by FieldRoutes
No trial information availableRatings
Meets Requirements
9.4
30
7.3
10
Ease of Use
9.7
32
6.5
10
Ease of Setup
9.8
21
5.8
6
Ease of Admin
9.8
20
6.7
6
Quality of Support
9.8
31
7.0
10
Has the product been a good partner in doing business?
9.9
20
8.3
6
Product Direction (% positive)
9.6
31
7.4
9
Features by Category
Notifications
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Settings
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Before the Job
9.7
6
Not enough data
9.8
7
Not enough data
9.3
7
Not enough data
Not enough data
Not enough data
On the Job
9.0
5
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
After the Job
9.4
8
Not enough data
8.9
6
Not enough data
10.0
8
Not enough data
9.7
6
Not enough data
Categories
Categories
Shared Categories
GorillaDesk and ServSuite® by FieldRoutes are categorized as Pest Control and Field Service Management
Unique Categories
GorillaDesk is categorized as Cleaning Services and Online Appointment Scheduling
ServSuite® by FieldRoutes has no unique categories
Reviews
Reviewers' Company Size
GorillaDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServSuite® by FieldRoutes
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
37.5%
Environmental Services
32.5%
Chemicals
12.5%
Facilities Services
7.5%
Public Safety
2.5%
Other
7.5%
Environmental Services
41.2%
Consumer Services
35.3%
Information Technology and Services
5.9%
Individual & Family Services
5.9%
Chemicals
5.9%
Other
5.9%
Most Helpful Reviews
GorillaDesk
Most Helpful Favorable Review
Verified User in Environmental Services
easy to use program, easy to use knowledge base, always interested in ideas for improvements
Most Helpful Critical Review
Dale J.
Verified User in Consumer Services
Not as many options as other pest software. The pro option does implement other useful features however. I wish there was a letter postcard word processing feature included.
ServSuite® by FieldRoutes
Most Helpful Favorable Review
Verified User in Chemicals
i like that it’s mostly easy to navigate, having buttons that are easy to click
Most Helpful Critical Review
Verified User in Environmental Services
Everything I've written is my own personal opinion. I've now looked at four software choices for pest controllers. I've used three extensively. ServSuite is the software that has the most problems both with the software and customer services....
Verified User in Environmental Services
easy to use program, easy to use knowledge base, always interested in ideas for improvements
Verified User in Chemicals
i like that it’s mostly easy to navigate, having buttons that are easy to click
Dale J.
Verified User in Consumer Services
Not as many options as other pest software. The pro option does implement other useful features however. I wish there was a letter postcard word processing feature included.
Verified User in Environmental Services
Everything I've written is my own personal opinion. I've now looked at four software choices for pest controllers. I've used three extensively. ServSuite is the software that has the most problems both with the software and customer services....
Alternatives
Discussions
GorillaDesk has no discussions with answers
ServSuite® by FieldRoutes has no discussions with answers
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