--- title: ServSuite® by FieldRoutes Reviews meta_title: 'ServSuite® by FieldRoutes Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 17 reviews by the users' company size, role or industry to find out how ServSuite® by FieldRoutes works for a business like yours. aggregate_rating: rating_value: 3.1 review_count: 17 scale: '5' date_modified: '2026-05-05' parent_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- # ServSuite® by FieldRoutes Reviews **Vendor:** Service Pro **Category:** [Pest Control Software](https://www.g2.com/categories/pest-control-software) **Average Rating:** 3.1/5.0 **Total Reviews:** 17 ## About ServSuite® by FieldRoutes ServSuite® by FieldRoutes is an enterprise software solution designed to help pest control and lawn care businesses achieve unstoppable growth. It’s built to help you run and grow your business, regardless of whether it has one or multiple branches. It is web-based, and multi-browser compatible. You get core functionality such as Billing, Invoicing, Inventory, Credit Card Payments, Routing, Scheduling, and many more. The Mobile App allows businesses to become paperless and get more tasks finished while out in the field. A full suite of office automation features, such as Print to Mail, and Notifications, as well as our innovative solutions and modules: GPS Vehicle Tracking and Intelligent Routing allow customers to take their success to the next level. ## ServSuite® by FieldRoutes Reviews ### 1. Been using ServSuite for about 2 years now, learning lots of different functions that help workflow **Rating:** 4.0/5.0 stars **Reviewed by:** Robert M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2022 **What do you like best about ServSuite® by FieldRoutes?** The intelligent routing module helps with routing **What do you dislike about ServSuite® by FieldRoutes?** The work orders being printed/not printing where clients do not get serviced on regularly basis **What problems is ServSuite® by FieldRoutes solving and how is that benefiting you?** The scheduling aspect of ServSuite helps make our technicians day to day workflow working more efficient ### 2. Servsuite seems like a 90's software for Pest Control **Rating:** 0.0/5.0 stars **Reviewed by:** Luca C. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2021 **What do you like best about ServSuite® by FieldRoutes?** It is very complete software for the pest control industry. It has very detailed reports. **What do you dislike about ServSuite® by FieldRoutes?** The software appears to be very outdated, and it is neither intuitive nor user-friendly. It is cluttered with text, confusing, and I assure you that over 50% of the options are things you will never use. Our team spent over 25 hours on training and implementation, which is unacceptable for software and apps in the 21st century. The app looks like it was created 10 years ago, and it is complicated to use. The on-field reports are not uploaded automatically; nothing is automatic, and you have to actually open multiple screens before successfully uploading the information to the server. Our expectations with servsuite were for it to be a tool that makes work more manageable, but it was the opposite. Before using servsuite, work flowed more smoothly and definitely quicker. Barcoding does not work well. My suggestion is that if you are thinking of hiring software for pest control, consider one that is more adapted to the current (2021) needs in mobile and desktop apps. **Recommendations to others considering ServSuite® by FieldRoutes:** I will definitely recommend to look for another software provider. ServSuite might have more than 20 years on the pest control software market, but it remained way back on the technology. **What problems is ServSuite® by FieldRoutes solving and how is that benefiting you?** The generation of detailed HACCP reports and automatic certificates to our customers. ### 3. Servesuite Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2022 **What do you like best about ServSuite® by FieldRoutes?** Eese of use and navigation. It is very useful in keeping track of customers and their profile needs **What do you dislike about ServSuite® by FieldRoutes?** Sometimes it is slow , however their tech support is helpful **What problems is ServSuite® by FieldRoutes solving and how is that benefiting you?** Timely scheduling and and able to create payments online ### 4. Servsuite Review **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2021 **What do you like best about ServSuite® by FieldRoutes?** You can do basic pest control reports on it. **What do you dislike about ServSuite® by FieldRoutes?** Everything I've written is my own personal opinion. I've now looked at four software choices for pest controllers. I've used three extensively. ServSuite is the software that has the most problems both with the software and customer services. Updates are released with bugs. As a UK pest controller Servsuite has trouble replicating the problems experienced in the UK. The software has less features than the others. If you are using the barcoding system it is not user friendly. If you want to report mouse activity you have to press buttons 7 times over 2 different screens. All the competitors have much better ways of doing this. We asked for them to change this and they never did. We now don't use Servsuite. The bait plan software requires you to actually draw it on the phone. Competitors do this much better with photos of fire plans and drag/drop bait points. If you're barcoding the software runs your phone flat. This is probably because of the multiple screens and button presses to report basic things. If you have made recommendations they sometimes don't appear on the following report. Then it might appear on the next report. It took a long time for Servsuite to even acknowledge it as a problem. The problem was still not fixed when we stopped using it. Turning up to a job and the software saying you had four number 1 monitors to check, four number 2 monitors to check. Apparently this was just our company? The problem was never fixed. In the 1.5 years I used the software nothing we asked to be improved was. There was one time when they fixed the software. That was the day an update was released that stopped us completing jobs. If you're a UK pest Control company, there's a really good software available from a company is WSM. **Recommendations to others considering ServSuite® by FieldRoutes:** Don't use. **What problems is ServSuite® by FieldRoutes solving and how is that benefiting you?** Competitors have better software. **Official Response from Erin O'Byrne:** > We are sorry to hear that ServSuite fell below your expectations. We understand how important software is to your workflow. We’re normally known for our exceptional technical support and we regret that we missed the mark on this occasion. With the information provided in the review, we tried to identify your company and contact information but we have been unable to do so in the absence of name or company name. Thank you for bringing these issues to our attention, we are committed to improvement and if you’re open to discussing this further, please call us at 419.462.9714 and ask to speak to our Customer Success team or send us an email to customercare@servsuite.net. ### 5. Adequate. But clunky **Rating:** 3.0/5.0 stars **Reviewed by:** Kyle S. | Regional Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2020 **What do you like best about ServSuite® by FieldRoutes?** I honestly can't say there's things i LIKE about it. It gets the job done. **What do you dislike about ServSuite® by FieldRoutes?** Alot. I use this in the field. And the office staff from their side of it really don't have a search function for key words or unit numbers. Program will get stuck at times and ill have to exit out. Can't run multiple jobs at once. **What problems is ServSuite® by FieldRoutes solving and how is that benefiting you?** Its just basic scheduling software. It needs an updated UI that is less jumbled. **Official Response from Erin O'Byrne:** > Hi Kyle, thank you for taking the time to provide this review. We are sorry to hear that our software failed to meet your expectations. One of our relationship managers will be contacting you shortly to help you resolve the issue that leads to you having to close the app out. If anything urgent comes up in the meantime, you can contact our Customer Success Team at customercare@servsuite.net. ### 6. Updates cause constant problems with no warnings of changes **Rating:** 1.0/5.0 stars **Reviewed by:** Nick T. | Sales Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2020 **What do you like best about ServSuite® by FieldRoutes?** scheduler is nice, linking of documents. **What do you dislike about ServSuite® by FieldRoutes?** emails are constant issue, updates cause problems with no warning, customer service has taken a backseat since company has grown **What problems is ServSuite® by FieldRoutes solving and how is that benefiting you?** personnel payroll savings, and saves space instead of filing ### 7. One of the best Pest Control software out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2020 **What do you like best about ServSuite® by FieldRoutes?** They have a huge array of options to choose from for each company's needs. For the most part, the support they offer is pretty good. **What do you dislike about ServSuite® by FieldRoutes?** I do wish they had more on-site training availability for when tweaks or programing changes are made to their basic screens, but for the most part there are are a lot of tutorials available as well as telephone support **What problems is ServSuite® by FieldRoutes solving and how is that benefiting you?** I am seeing that many new options are becoming available that we may find beneficial to tap into for our sales area. Their hours of available support are awesome! ### 8. Time saving. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2019 **What do you like best about ServSuite® by FieldRoutes?** Servsuite has helped us cut processing time for Admins in half of not more. We have real time access and a lot less paperwork to sort through **What do you dislike about ServSuite® by FieldRoutes?** We have a few glitches with the guys in the field and their iPads but the program is great **What problems is ServSuite® by FieldRoutes solving and how is that benefiting you?** Less things for techs to keep up with, reduced paper use and more time for other projects. ### 9. Love it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2019 **What do you like best about ServSuite® by FieldRoutes?** How quick it posts our work orders and how detailed everything is **What do you dislike about ServSuite® by FieldRoutes?** There is some lagging when posting work orders but that’s about it **What problems is ServSuite® by FieldRoutes solving and how is that benefiting you?** When managing “labor” on a work order, I am unable to find the person I am looking for. I usually have to call an admin trainer to adjust the work order for me to post. ### 10. it’s an okay app **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2019 **What do you like best about ServSuite® by FieldRoutes?** i like that it’s mostly easy to navigate, having buttons that are easy to click **What do you dislike about ServSuite® by FieldRoutes?** i dislike its “hiding” of certain features: like trying to find different sections of settings. i greatly dislike its severe battery use. **What problems is ServSuite® by FieldRoutes solving and how is that benefiting you?** we use this app in pest control to scan barcodes related to certain equipment we use to verify that we’ve “checked” it. ### 11. Worked well for transferring information and was easy to navigate. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2018 **What do you like best about ServSuite® by FieldRoutes?** I liked that it was able to transmit information easily from the salesman to the technicians. We were able to communicate smoothly using ServSuite and it made the day go very well. **What do you dislike about ServSuite® by FieldRoutes?** Every now and then it would take a very long time to load the necessary information. **Recommendations to others considering ServSuite® by FieldRoutes:** Go for it! **What problems is ServSuite® by FieldRoutes solving and how is that benefiting you?** Every now and then ServSuite would need to be rebooted to refresh the app, but had the benefit of passing on information without calling the salesman every time they had a sale. ### 12. Frustrating or fine depending on the day **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2018 **What do you like best about ServSuite® by FieldRoutes?** The mobile app while not perfect has allowed us to cut down on paper waste which is always nice. It also allows the field technicians to get real time updates regarding changes to their daily schedule. It should be noted, however, that the mobile app does not function very well if you are out of 4G or Wifi range. Also, there is a very minor learning curve with Servsuite. It is not difficult for a new user to become familiar enough with the software for basic/non administrative use. **What do you dislike about ServSuite® by FieldRoutes?** The reports are terribly inconsistent- if you run two different reports based on the same criteria (ex: Technician Production in a given date range), the two reports will almost certainly yeild different results. Also, many reports do not have appropriate sorting options (like sort by last name, sort by sale date, etc.). The scheduler is also prone to lags and freezes. The mobile app while promising also has some flaws related to data sync. There have been instances where we have been unable to complete mobile work orders because they do not show up in the mobile management studio despite having been completed by the technician via the mobile app. Lastly, there are times where we run into an issue and are told it is a programming problem. Once we hear "programming", we instantly become doubtful of said issue ever getting resolved. **Recommendations to others considering ServSuite® by FieldRoutes:** I would look into PestPac as a more seemless alternative to Servsuite. **What problems is ServSuite® by FieldRoutes solving and how is that benefiting you?** Servsuite makes it easy to schedule and do so in an efficient manner. The routing module is especially helpful for scheduling. ### 13. Good service, support could be better, but not too bad. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2018 **What do you like best about ServSuite® by FieldRoutes?** Good software, takes some getting used to but overall it works well. **What do you dislike about ServSuite® by FieldRoutes?** Support isn't always as quick to respond or resolve issues as we would like. Also there is some limitation to the data availability and some hoops to jump through in order to get business intelligence developers the information they need to provide analysis and reporting of different key performance indicators. **Recommendations to others considering ServSuite® by FieldRoutes:** Look into PestRoutes as well. We're considering switching to them now after over 5 years of using ServSuite. ServSuite is great, but PestRoutes is likely to be better, so if they can offer you a comparable price, I'd probably go that route. Switching for us at this point would be a pain in the arse, but we may need to do that anyway, depending on how these next 6-12 months go for us. **What problems is ServSuite® by FieldRoutes solving and how is that benefiting you?** We've been able to grow our pest control from the ground up using this software. We now have over 50,000 regular customers. **Official Response from Erin O'Byrne:** > Hi there, thank you for your feedback. We strive to ensure all our customers have an excellent experience of the software and we will use your one star review to improve our service. We are happy to hear that Servsuite has been a part of your businesses growth and we hope to assist your growth in the future. All the best, your ServSuite Team. ### 14. Some Bugs, But Easy Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2018 **What do you like best about ServSuite® by FieldRoutes?** It's pretty easy to learn and navigate, generally very user-friendly. You can pick it up quickly and everything is labeled clearly. The customer service was also very prompt in helping me with a question. I prefer the old search to the new search though. **What do you dislike about ServSuite® by FieldRoutes?** The bugs. There are ghost appointments that show up, the scheduler freezes and has to be reloaded at least twice a day (usually more), and the server often gets bogged down and slows to excruciating slowness. **What problems is ServSuite® by FieldRoutes solving and how is that benefiting you?** We generally use it to make appointments and keep service records. I haven't been here long enough to have used the old software as the main system, but I know there are definite improvements over the old system with ServSuite ### 15. ServSuite-Serving Me Daily **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2017 **What do you like best about ServSuite® by FieldRoutes?** ServSuite is very user-friendly and offers a ton of options within the software itself. For example, we use an independent mapping software, but ServSuite offers a mapping software within as well which we will be switching to in the future. **What do you dislike about ServSuite® by FieldRoutes?** There's really nothing bad to say about the program. **Recommendations to others considering ServSuite® by FieldRoutes:** ServSuite makes it extremely easy to manage all aspects of customer accounts within one place. Our management team goes to ServSuite University each year, and always comes back telling the rest of us how we use such a small portion of what ServSuite is actually capable of, which is interesting, because I feel like we use it for so much of our work already. It's a great program to consider if you are wanting a one-stop shop software option. **What problems is ServSuite® by FieldRoutes solving and how is that benefiting you?** ServSuite makes scheduling, routing, billing, and managing accounts easier. It's nice having all of the needs met within one place. ### 16. Pest control software **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2016 **What do you like best about ServSuite® by FieldRoutes?** The scheduling window. Easy to see multiple service techs. Easy to move appointments **What do you dislike about ServSuite® by FieldRoutes?** 1.Many cracks that allow for user error. If your not extremely careful you will lose info which in turn is lost revenue. 2. To many steps when entering jobs. 3. CRM is useless 4. No intergration with sales force or other CRM's. Trying to get an API 5. Reporting seldom works, 6. Constant problems when updates occur. You would figure they would let you know in advance, but usually we find out after the update and then the problems we have. 7. Barcoding is a joke. 8. Terrified to move to the mobile, can't afford the problems that would most likely occur. 9. Overall it looks like a product from the 90's Not very user friendly **What problems is ServSuite® by FieldRoutes solving and how is that benefiting you?** We really just use it as a scheduling program. All of our crm is external. ### 17. Versatile Software but Prone to Bugs **Rating:** 3.5/5.0 stars **Reviewed by:** Will L. | Freelancer in Chief, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2016 **What do you like best about ServSuite® by FieldRoutes?** You can essentially customize it to fit your needs. We have scaled it considerably with different locations, different service plans and thousands of customers. **What do you dislike about ServSuite® by FieldRoutes?** The mobile app has never operated properly and often fails altogether. The online software generally works but there are quirks and bugs that pop up consistently. **Recommendations to others considering ServSuite® by FieldRoutes:** It's great for online use but needs a lot of work for mobile use in the field. **What problems is ServSuite® by FieldRoutes solving and how is that benefiting you?** We use ServSuite as the general hub for our entire business that serves literally thousands of customers . There are dozens of helpful reports you can run. We can access customer information very quickly which is useful when people call in with questions about billing and scheduling. Overall, we are most satisfied with ServSuite's flexibility and capacity to scale as we grow. ## ServSuite® by FieldRoutes Discussions - [What is ServSuite used for?](https://www.g2.com/discussions/what-is-servsuite-used-for) - [scanner suggestions](https://www.g2.com/discussions/34966-scanner-suggestions) - 1 upvote - [View ServSuite® by FieldRoutes pricing details and edition comparison](https://www.g2.com/products/servsuite-by-fieldroutes/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-02+16%3A04%3A35+-0500&secure%5Bsession_id%5D=b52f366c-701c-40aa-acb0-123469cacb7c&secure%5Btoken%5D=defc26fbd9a02de8ed15f8333b9b82d53604741481f4b1e0d79dc9986f96e66d&format=llm_user) ## ServSuite® by FieldRoutes Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top ServSuite® by FieldRoutes Alternatives - [FieldRoutes, a ServiceTitan company](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews) - 4.4/5.0 (266 reviews) - [PestPac by WorkWave](https://www.g2.com/products/pestpac-by-workwave/reviews) - 4.1/5.0 (126 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (366 reviews)