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Compare Fin by Intercom and Gorgias 
Featured Products
At a Glance
Market Segments
Small-Business (58.6% of reviews)
Small-Business (81.5% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$10.00
Fin by Intercom
Star Rating
(3,715)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansGorgias
Star Rating
(539)4.6 out of 5
Market Segments
Small-Business (81.5% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Gorgias. Users appreciate its ability to save time and keep customer conversations organized, highlighting the value of its detailed Content and Guidance documentation.
- Users say that Gorgias shines in its ease of use and initial setup, with many finding the platform intuitive and efficient for managing customer service workflows. Reviewers commend its ability to integrate various support channels into a single dashboard, making it easier to handle social messages, emails, and live chats.
- According to verified reviews, Fin by Intercom offers a user-friendly experience with features like macros that streamline email interactions. Users have noted that the platform is straightforward to set up and monitor, allowing for quick adjustments and improvements over time.
- Reviewers mention that while Gorgias has a strong focus on automation and integrations, it faces challenges in overall performance metrics compared to Fin by Intercom. Users appreciate the automation capabilities but also express a desire for enhancements in ticket resolution and collaboration features.
- G2 reviewers highlight that Fin by Intercom's recent updates and feature introductions have been well-received, with users enjoying the continuous improvements that enhance their daily operations. This responsiveness to user feedback contributes to a more satisfying experience overall.
- Users report that Gorgias effectively streamlines ticket management, but some find that it lacks the depth of features available in Fin by Intercom, particularly in areas like customer profiles and reporting. This can impact the overall efficiency of customer service teams looking for comprehensive solutions.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
Free Trial
Fin by Intercom
Free Trial is available
Gorgias
Free Trial is available
Ratings
Meets Requirements
8.8
2,830
8.9
402
Ease of Use
8.9
2,860
9.2
407
Ease of Setup
8.4
1,468
8.8
217
Ease of Admin
8.6
1,312
9.2
206
Quality of Support
8.6
2,726
9.2
388
Has the product been a good partner in doing business?
8.8
1,309
9.3
201
Product Direction (% positive)
8.8
2,681
8.9
361
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
9.0
181
8.8
1118
|
Verified
9.1
183
8.7
1095
|
Verified
8.9
181
8.6
1145
|
Verified
8.5
170
8.3
680
|
Verified
8.3
132
8.8
1136
|
Verified
8.7
168
8.8
1060
|
Verified
9.0
171
8.6
961
|
Verified
8.8
168
Generative AI
8.3
247
7.4
7
8.2
248
7.4
7
Agentic AI - Help Desk
7.8
61
7.5
6
8.2
61
6.9
6
7.9
61
7.5
6
Communication Channels
8.8
891
|
Verified
8.9
147
8.8
1090
|
Verified
9.1
159
9.4
1264
|
Verified
8.8
150
8.3
812
8.6
158
7.6
522
8.2
91
Platform
8.1
720
|
Verified
7.3
100
8.2
1267
|
Verified
8.5
130
8.7
823
|
Verified
8.9
141
8.6
789
|
Verified
8.7
140
8.1
1015
|
Verified
8.2
133
8.2
1017
|
Verified
8.3
137
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
582
Not enough data
8.8
578
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
810
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
200
8.0
5
7.4
185
7.3
5
9.0
210
8.7
5
Automation
8.4
207
8.9
6
8.3
207
8.9
6
8.5
197
8.7
5
Artificial Intelligence
8.5
200
8.9
6
8.6
193
8.7
5
8.5
201
7.3
5
Generative AI
8.3
296
8.5
14
8.3
294
8.6
14
Feature Not Available
7.6
14
Communication
9.2
1441
|
Verified
8.9
169
8.9
1449
|
Verified
8.6
182
8.7
1191
|
Verified
8.5
124
9.1
1356
|
Verified
8.6
122
8.2
595
8.6
96
Internal Use
8.2
1267
|
Verified
8.5
130
8.7
1094
|
Verified
8.9
152
8.2
1043
|
Verified
8.7
113
8.7
1247
|
Verified
8.7
135
8.9
1319
|
Verified
8.8
143
8.6
1287
|
Verified
8.7
165
Generative AI
8.2
94
8.3
5
Self-Service Experience
8.9
653
8.6
161
8.9
651
8.4
153
Feature Not Available
8.3
118
8.2
490
7.8
136
8.4
535
8.3
152
Self-Service Platform
8.7
530
8.5
148
8.7
534
8.4
171
8.4
475
7.9
141
8.6
519
8.8
173
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
7.7(won by default)
13
Feature Not Available
7.8(won by default)
13
Process
9.3(won by 0.6)
89
8.7
148
9.0
86
9.1(won by 0.1)
177
9.6(won by 0.4)
89
9.2
175
Channels
9.4(tied score)
89
9.4(tied score)
176
8.8(tied score)
88
8.8(tied score)
167
9.5(won by 0.5)
91
9.0
149
8.3(won by 0.1)
81
8.2
91
8.8(won by 0.5)
83
8.3
94
Insight
9.1(won by 0.7)
86
8.4
112
9.2(won by 0.7)
87
8.5
144
8.8(won by 0.1)
83
8.7
115
9.3(won by 0.3)
83
9.0
141
Generative AI
Feature Not Available
9.0
5
7.2
16
9.0
5
Conversational AI - Conversational Commerce Platforms
Not enough data
6.3
5
Not enough data
8.0
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.7
5
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
6.1
6
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
6.7
5
Not enough data
5.7
5
Customer Query Resolution - AI Customer Support Agents
7.7
173
Not enough data
7.9
172
Not enough data
7.7
164
Not enough data
8.5
171
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
160
Not enough data
8.4
163
Not enough data
Automation
8.2
164
Not enough data
7.9
158
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
158
Not enough data
7.7
161
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Gorgias are categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Conversational Marketing, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Agents For Business Operations, Shared Inbox, Customer Communications Management, Digital Adoption Platform, and Chatbots
Gorgias is categorized as AI Sales Assistant and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.5%
Retail
21.3%
Apparel & Fashion
14.9%
Consumer Goods
11.8%
Food & Beverages
10.1%
Consumer Services
7.0%
Other
34.9%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
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