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Compare Gorgias and HubSpot Service Hub 
Featured Products
At a Glance
Market Segments
Small-Business (81.6% of reviews)
Small-Business (59.6% of reviews)
Entry-Level Pricing
$10.00
$0.00 Per Month
Gorgias
Star Rating
(540)4.6 out of 5
Market Segments
Small-Business (81.6% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansHubSpot Service Hub
Star Rating
(2,886)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that HubSpot Service Hub excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Gorgias. Users appreciate its comprehensive features, such as the built-in knowledge base that reduces repetitive questions and enhances self-service capabilities.
- Users say that Gorgias shines in ease of use, with many praising its intuitive interface and seamless integrations. Reviewers highlight how the platform streamlines customer service workflows, allowing teams to manage tickets efficiently from a single dashboard, which helps save time and effort.
- According to verified reviews, HubSpot Service Hub is recognized for its robust automation tools that save users hours each week by efficiently routing tickets and triggering follow-up emails. This feature is particularly beneficial for teams looking to enhance their operational efficiency.
- Reviewers mention that Gorgias offers a smooth initial setup process, making it easy for new users to get started quickly. This aspect is often highlighted as a major advantage for small businesses that need to implement customer support solutions without extensive training.
- G2 reviewers note that while HubSpot Service Hub has a broader range of features, Gorgias provides a more focused approach to customer support, particularly for e-commerce businesses. Users appreciate how Gorgias consolidates various communication channels, such as social messages and emails, into one platform, simplifying the support process.
- Users report that HubSpot Service Hub is particularly strong in reporting and analytics, with many finding it to be the best option for tracking performance metrics. This capability allows businesses to gain valuable insights into their customer service operations, which is crucial for continuous improvement.
Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Free Trial
Gorgias
Free Trial is available
HubSpot Service Hub
Free Trial is available
Ratings
Meets Requirements
8.9
403
8.5
2,121
Ease of Use
9.2
408
8.6
2,313
Ease of Setup
8.8
218
8.3
1,324
Ease of Admin
9.2
206
8.5
916
Quality of Support
9.2
388
8.8
1,949
Has the product been a good partner in doing business?
9.3
201
8.8
904
Product Direction (% positive)
8.9
362
8.7
1,989
Features by Category
Ticket and Case Management
9.0
181
8.5
771
|
Verified
9.1
183
8.4
770
|
Verified
8.9
181
8.4
778
|
Verified
8.5
170
8.2
707
|
Verified
8.3
132
7.8
483
8.7
168
8.2
708
|
Verified
9.0
171
8.4
718
8.8
168
8.7
740
|
Verified
Generative AI
7.4
7
7.4
97
7.4
7
7.4
96
Agentic AI - Help Desk
7.5
6
7.5
90
6.9
6
7.6
92
7.5
6
7.5
91
Communication Channels
8.9
147
8.1
505
9.1
159
8.5
718
|
Verified
8.8
150
8.3
642
|
Verified
8.6
158
7.8
448
8.2
91
7.7
465
Platform
7.3
100
7.4
513
8.5
130
8.1
625
|
Verified
8.9
141
8.4
668
|
Verified
8.7
140
8.3
625
|
Verified
8.2
133
8.3
721
|
Verified
8.3
137
8.5
742
|
Verified
Customer Information
Not enough data
8.4
611
|
Verified
Not enough data
8.6
744
|
Verified
Not enough data
8.6
790
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
594
|
Verified
Not enough data
8.5
752
|
Verified
Predictions
Not enough data
7.5
458
|
Verified
Not enough data
7.8
480
|
Verified
Not enough data
8.2
559
Not enough data
7.7
408
|
Verified
Platform
Not enough data
8.5
862
|
Verified
Not enough data
8.2
710
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
665
Not enough data
8.5
789
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
858
|
Verified
Not enough data
8.8
842
|
Verified
Generative AI
Not enough data
7.7
121
Not enough data
7.8
118
Agentic AI - Customer Success
Not enough data
7.5
92
Not enough data
7.6
93
Not enough data
7.7
94
Not enough data
7.8
93
Not enough data
7.7
93
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.1
16
Not enough data
8.6
16
Not enough data
9.0
16
Automation - AI Agents
Not enough data
8.5
16
Not enough data
8.5
16
Not enough data
8.6
16
Not enough data
8.5
16
Not enough data
8.8
16
Platform
Not enough data
8.1
16
Not enough data
8.8
16
Not enough data
8.8
16
Autonomy - AI Agents
Not enough data
8.9
16
Not enough data
8.5
16
Not enough data
8.3
16
Not enough data
8.5
16
Generative AI
Not enough data
8.8
17
Not enough data
9.0
17
Conversational Platform
Not enough data
8.3
805
Not enough data
8.0
608
Not enough data
8.1
355
Not enough data
8.2
548
Support Automation
Not enough data
8.2
633
Not enough data
8.1
397
Not enough data
8.2
609
Not enough data
8.1
566
Generative AI
Not enough data
7.4
264
Not enough data
7.5
261
Customer Support
8.0
5
Not enough data
7.3
5
Not enough data
8.7
5
Not enough data
Automation
8.9
6
Not enough data
8.9
6
Not enough data
8.7
5
Not enough data
Artificial Intelligence
8.9
6
Not enough data
8.7
5
Not enough data
7.3
5
Not enough data
Generative AI
8.5
14
7.7
141
8.6
14
7.7
139
7.6
14
Feature Not Available
Communication
8.9
169
8.6
426
|
Verified
8.6
182
8.4
424
|
Verified
8.5
124
8.7
390
|
Verified
8.6
122
8.6
338
8.6
96
8.1
266
Internal Use
8.5
130
8.1
625
|
Verified
8.9
152
8.5
382
|
Verified
8.7
113
8.4
342
|
Verified
8.7
135
8.6
423
8.8
143
8.8
414
|
Verified
8.7
165
8.7
401
|
Verified
Generative AI
8.3
5
7.6
187
Self-Service Experience
8.6
161
8.6
656
8.4
153
8.6
629
8.3
118
7.7
86
7.8
136
7.9
417
8.3
152
8.3
452
Self-Service Platform
8.5
148
8.3
438
8.4
171
8.5
454
7.9
141
7.7
361
8.8
173
8.3
430
Agentic AI - Customer Self-Service
Not enough data
8.4
33
Not enough data
8.4
33
Not enough data
8.3
33
Not enough data
8.4
33
Not enough data
8.7
33
Not enough data
8.9
32
Not enough data
8.5
32
Generative AI
7.7(won by default)
13
Not enough data
7.8(won by default)
13
Not enough data
Process
8.7(won by default)
148
Not enough data
9.1(won by default)
177
Not enough data
9.2(won by default)
175
Not enough data
Channels
9.4(won by default)
176
Not enough data
8.8(won by default)
167
Not enough data
9.0(won by default)
149
Not enough data
8.2(won by default)
91
Not enough data
8.3(won by default)
94
Not enough data
Insight
8.4(won by default)
112
Not enough data
8.5(won by default)
144
Not enough data
8.7(won by default)
115
Not enough data
9.0(won by default)
141
Not enough data
Generative AI
9.0
5
7.6
86
9.0
5
7.5
86
Generative AI
Not enough data
7.5
80
Not enough data
7.4
81
Survey Management
Not enough data
8.6
213
|
Verified
Not enough data
8.6
259
|
Verified
Not enough data
8.7
278
|
Verified
Not enough data
8.6
263
|
Verified
Process Management
Not enough data
8.5
246
|
Verified
Not enough data
8.6
256
Not enough data
8.6
254
|
Verified
Not enough data
8.6
255
System Management
Not enough data
8.9
252
|
Verified
Not enough data
8.8
243
Conversational AI - Conversational Commerce Platforms
6.3
5
Not enough data
8.0
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
6.7
7
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
6.7
5
Not enough data
5.7
5
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gorgias and HubSpot Service Hub are categorized as Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Gorgias is categorized as Customer Service Automation, AI Sales Assistant, Conversational Marketing, Social Customer Service, AI Customer Support Agents, and Conversational Commerce Platforms
HubSpot Service Hub is categorized as AI Agents For Business Operations, Shared Inbox, Customer Success, and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.3%
Apparel & Fashion
15.0%
Consumer Goods
11.8%
Food & Beverages
10.1%
Consumer Services
7.0%
Other
34.8%
Computer Software
19.5%
Information Technology and Services
10.6%
Marketing and Advertising
5.2%
Financial Services
4.6%
Education Management
3.4%
Other
56.7%
Alternatives
Discussions
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
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