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Compare Gong and Staircase AI by Gainsight 
Featured Products
At a Glance
Market Segments
Mid-Market (69.3% of reviews)
Mid-Market (66.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gong
Star Rating
(6,452)4.7 out of 5
Market Segments
Mid-Market (69.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongStaircase AI by Gainsight
Star Rating
(52)4.8 out of 5
Market Segments
Mid-Market (66.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Staircase AI by GainsightSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gong excels in providing top-tier recording and transcription capabilities, with users highlighting its ability to automatically analyze sales calls and generate insightful summaries. This feature is particularly beneficial for teams looking to extract actionable insights from conversations.
- Users say that Staircase AI by Gainsight offers a very intuitive interface, making it quick and easy for new team members to navigate. This ease of use is a significant advantage for organizations that prioritize onboarding efficiency.
- According to verified reviews, Gong has a strong reputation for its AI-driven analysis, which helps users understand engagement levels during calls. Reviewers appreciate how this functionality aids in informing design decisions and improving overall sales strategies.
- Reviewers mention that while Staircase AI is praised for its responsiveness and support, Gong's quality of support is also highly rated, with users noting that both platforms provide valuable assistance. However, Gong's larger user base may offer more diverse community support resources.
- G2 reviewers highlight that Gong's implementation process is generally smooth, although some users have noted configuration challenges. In contrast, Staircase AI is recognized for its quick setup, which can be a deciding factor for teams needing to get up and running swiftly.
- Users report that both products cater well to mid-market companies, but Gong's larger volume of reviews suggests a more established presence in the market. This could indicate a more robust feature set and user community, which may be beneficial for prospective buyers looking for proven solutions.
Pricing
Entry-Level Pricing
Gong
No pricing availableStaircase AI by Gainsight
No pricing availableFree Trial
Gong
No trial information availableStaircase AI by Gainsight
No trial information availableRatings
Meets Requirements
9.4
4,946
9.1
32
Ease of Use
9.3
5,002
9.1
33
Ease of Setup
9.1
1,230
9.6
19
Ease of Admin
9.1
770
9.4
18
Quality of Support
9.3
3,514
9.9
31
Has the product been a good partner in doing business?
9.3
772
10.0
18
Product Direction (% positive)
9.0
4,624
9.6
26
Features by Category
Customer Information
Not enough data
8.9
22
Not enough data
9.2
22
Not enough data
9.3
22
Not enough data
6.0
15
Not enough data
8.3
21
Not enough data
8.2
19
Not enough data
Feature Not Available
Predictions
Not enough data
9.3
22
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
9.1
22
Platform
Not enough data
9.4
21
Not enough data
8.7
21
Not enough data
8.2
21
Not enough data
7.9
16
Not enough data
9.6
21
Not enough data
7.9
19
Not enough data
9.3
21
Not enough data
8.9
20
Not enough data
9.4
21
Not enough data
9.1
17
Generative AI
Not enough data
6.7
7
Not enough data
8.3
8
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
7.1
350
Not enough data
7.3
344
Not enough data
7.5
347
Not enough data
7.6
347
Not enough data
Organization
8.3
352
Not enough data
8.3
348
Not enough data
8.3
349
Not enough data
Performance Analysis
8.5
350
Not enough data
8.6
353
Not enough data
Sales Analysis
7.8
334
Not enough data
7.9
340
Not enough data
Generative AI
8.6
286
Not enough data
8.9
293
Not enough data
Agentic AI - AI Sales Assistant
8.1
54
Not enough data
7.9
53
Not enough data
8.2
54
Not enough data
8.3
53
Not enough data
8.2
53
Not enough data
8.2
53
Not enough data
8.1
53
Not enough data
Integrated Workflows
7.8
102
Not enough data
7.9
103
Not enough data
8.3
101
Not enough data
7.3
98
Not enough data
8.5
103
Not enough data
8.4
101
Not enough data
8.5
97
Not enough data
Repeatability and Reportability
8.2
99
Not enough data
8.0
99
Not enough data
7.9
98
Not enough data
8.3
103
Not enough data
7.3
97
Not enough data
AI and Automation
7.8
90
Not enough data
7.7
88
Not enough data
7.4
87
Not enough data
7.6
87
Not enough data
8.0
87
Not enough data
Generative AI
8.2
91
Not enough data
Agentic AI - Sales Engagement
8.1
49
Not enough data
8.0
48
Not enough data
8.2
49
Not enough data
8.2
47
Not enough data
8.1
48
Not enough data
8.0
47
Not enough data
8.2
47
Not enough data
Call Analytics
9.6
2753
|
Verified
Not enough data
8.8
2469
|
Verified
Not enough data
9.1
2665
|
Verified
Not enough data
8.3
1796
|
Verified
Not enough data
Agent Performance Management
8.6
1872
|
Verified
Not enough data
8.3
2520
|
Verified
Not enough data
8.7
2306
|
Verified
Not enough data
Generative AI
8.9
676
Not enough data
Agentic AI - Conversation Intelligence
8.0
136
Not enough data
8.0
135
Not enough data
8.2
136
Not enough data
8.0
135
Not enough data
8.2
136
Not enough data
8.1
135
Not enough data
8.0
135
Not enough data
Sales Team
Not enough data
8.6
6
Not enough data
5.0
6
Not enough data
4.4
6
Intelligence
Not enough data
7.5
6
Not enough data
4.7
6
Not enough data
7.8
6
Mapping
Not enough data
6.1
6
Not enough data
8.1
6
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Feature Not Available
Not enough data
8.6
379
Not enough data
8.6
409
Not enough data
8.2
348
Not enough data
8.4
356
Not enough data
8.0
250
Not enough data
8.1
246
Not enough data
CRM Data Enrichment
9.0
402
Not enough data
8.8
389
Not enough data
9.1
424
Not enough data
Feature Not Available
Not enough data
8.6
254
Not enough data
Account Management
8.1
325
Not enough data
8.2
340
Not enough data
8.3
350
Not enough data
8.6
371
Not enough data
8.5
260
Not enough data
8.1
241
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
41
Not enough data
8.0
42
Not enough data
7.7
40
Not enough data
7.4
38
Not enough data
7.5
40
Not enough data
Platform
Not enough data
9.2
17
Not enough data
Feature Not Available
Not enough data
9.4
17
Predictions
Not enough data
8.9
16
Not enough data
8.9
17
Not enough data
8.6
15
Not enough data
9.2
17
Not enough data
8.9
16
Not enough data
9.2
17
Generative AI
Not enough data
6.2
7
Not enough data
8.3
7
Agentic AI - Sales Analytics
8.3
55
Not enough data
8.5
55
Not enough data
8.4
57
Not enough data
8.6
58
Not enough data
8.3
57
Not enough data
Data Sourcing
8.5
744
Not enough data
8.7
789
Not enough data
8.5
716
Not enough data
8.9
803
Not enough data
8.6
726
Not enough data
Predictive Analytics
8.1
721
Not enough data
8.4
749
Not enough data
8.2
735
Not enough data
8.3
723
Not enough data
Sales Management
8.6
759
Not enough data
8.2
721
Not enough data
8.7
758
Not enough data
9.0
824
Not enough data
Agentic AI - Sales Coaching
8.1
61
Not enough data
8.5
61
Not enough data
8.3
62
Not enough data
8.3
59
Not enough data
Training
9.0
1966
|
Verified
Not enough data
9.0
2177
|
Verified
Not enough data
8.6
1528
|
Verified
Not enough data
9.2
2216
|
Verified
Not enough data
Feedback
9.3
2371
|
Verified
Not enough data
9.0
1852
|
Verified
Not enough data
9.0
1895
|
Verified
Not enough data
8.8
1605
|
Verified
Not enough data
8.9
1791
|
Verified
Not enough data
8.9
1878
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
8.9
388
Not enough data
Categories
Categories
Shared Categories
Gong and Staircase AI by Gainsight are categorized as Revenue Operations & Intelligence (RO&I)
Unique Categories
Gong is categorized as Conversation Intelligence, AI Sales Assistant, Sales Coaching, Sales Engagement, and Sales Analytics
Staircase AI by Gainsight is categorized as Customer Success, Customer Revenue Optimization, and Proactive Customer Retention
Reviews
Reviewers' Company Size
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Staircase AI by Gainsight
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.6%
Information Technology and Services
16.7%
Marketing and Advertising
9.0%
Internet
5.1%
Financial Services
3.3%
Other
28.4%
Computer Software
32.0%
Marketing and Advertising
20.0%
Information Technology and Services
14.0%
Internet
4.0%
Computer & Network Security
4.0%
Other
26.0%
Discussions
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
Staircase AI by Gainsight has no discussions with answers
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