Compare GLPI and Jira Service Management 
At a Glance
Market Segments
Mid-Market (36.4% of reviews)
Mid-Market (40.5% of reviews)
Entry-Level Pricing
€19.00 Per Month
0/agent/month
GLPI
Star Rating
(37)4.5 out of 5
Market Segments
Mid-Market (36.4% of reviews)
Entry-Level Pricing
€19.00 Per Month
Browse all 4 pricing plansJira Service Management
Star Rating
(779)4.2 out of 5
Market Segments
Mid-Market (40.5% of reviews)
Entry-Level Pricing
0/agent/month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira Service Management excels in ticket creation user experience with a score of 8.9, while GLPI's ticket creation experience is less favorable, indicating that Jira's interface is more intuitive and user-friendly for creating tickets.
- Reviewers mention that GLPI shines in incident management, particularly with its automated ticket routing feature, scoring 9.6 compared to Jira's 8.7, suggesting that GLPI provides a more efficient way to manage incoming tickets.
- G2 users highlight that Jira Service Management offers superior ticket response user experience with a score of 9.2, while GLPI's response experience is not as highly rated, indicating that Jira may provide faster and more effective responses to user inquiries.
- Users on G2 report that GLPI has a slight edge in ticket notifications, scoring 9.5 compared to Jira's 8.7, which suggests that GLPI may provide more timely and effective alerts to users regarding ticket updates.
- Reviewers say that Jira Service Management's SLA management feature is rated at 8.4, which is competitive, but GLPI's overall incident management capabilities, including ticket prioritization at 8.8, indicate a more robust approach to managing service levels.
- Users mention that while both platforms offer strong reporting capabilities, GLPI's dashboards score slightly higher at 8.7 compared to Jira's 8.4, suggesting that GLPI may provide more insightful visualizations for tracking performance metrics.
Featured Products
Sponsored
Serviceaide ChangeGear
(98)
Help Desk
Visit Website
Pricing
Entry-Level Pricing
GLPI
GLPI Network Cloud
€19.00
Per Month
The most advanced GLPI Network Cloud offer: all exclusive plugins included.
- Free backups
- Free updates
- Free data migration
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
GLPI
Free Trial is available
Jira Service Management
Free Trial is available
Ratings
Meets Requirements
9.1
25
8.7
677
Ease of Use
8.5
26
8.1
681
Ease of Setup
8.0
14
7.6
292
Ease of Admin
9.0
13
7.7
282
Quality of Support
8.4
20
8.3
570
Has the product been a good partner in doing business?
8.1
9
8.5
260
Product Direction (% positive)
8.4
22
8.4
651
Features by Category
Ticket and Case Management
Not enough data
9.0
27
Not enough data
9.2
25
Not enough data
8.7
27
Not enough data
8.9
25
Not enough data
8.5
24
Not enough data
8.5
26
Not enough data
9.1
26
Not enough data
8.0
24
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
Not enough data
8.6
28
Not enough data
8.5
28
Not enough data
7.9
21
Not enough data
7.8
19
Not enough data
7.5
18
Platform
Not enough data
7.7
25
Not enough data
8.2
28
Not enough data
8.3
27
Not enough data
9.0
25
Not enough data
8.4
26
Not enough data
8.2
24
Administration
Not enough data
9.0
74
|
Verified
Not enough data
8.5
68
|
Verified
Not enough data
8.9
80
|
Verified
Service Desk
Not enough data
8.9
87
|
Verified
Not enough data
9.0
86
|
Verified
Not enough data
8.9
87
|
Verified
Management
Not enough data
9.1
63
|
Verified
Not enough data
9.0
58
|
Verified
Not enough data
8.8
59
|
Verified
Not enough data
8.8
55
|
Verified
Not enough data
8.6
51
|
Verified
Functionality
Not enough data
9.1
67
|
Verified
Not enough data
9.0
59
Not enough data
8.8
64
|
Verified
Not enough data
8.9
63
|
Verified
Monitoring
Not enough data
8.9
73
|
Verified
Not enough data
9.1
77
|
Verified
Not enough data
9.1
77
|
Verified
Management Tools
Not enough data
9.0
77
|
Verified
Not enough data
8.9
76
|
Verified
Not enough data
9.2
65
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Incident Management
9.6
17
8.7
219
8.9
19
8.7
226
9.5
20
8.7
236
8.3
18
8.3
192
8.2
16
8.3
189
Reporting
8.7
19
8.4
222
8.9
18
8.4
216
7.6
16
7.9
147
Access & Usability
8.0
19
7.8
143
9.0
21
8.5
191
8.9
19
8.4
154
9.0
15
8.3
150
Categories
Categories
Shared Categories
GLPI and Jira Service Management are categorized as Service Desk
Unique Categories
GLPI is categorized as IT Asset Management
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, IT Alerting, and Help Desk
Reviews
Reviewers' Company Size
GLPI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.6%
Telecommunications
11.8%
Government Administration
8.8%
Computer & Network Security
8.8%
Oil & Energy
5.9%
Other
44.1%
Information Technology and Services
30.5%
Computer Software
16.2%
Internet
5.6%
Financial Services
4.5%
Telecommunications
3.7%
Other
39.5%
Most Helpful Reviews
GLPI
Most Helpful Favorable Review
Julian K.
Verified User in Government Administration
The best part of GLPI is Help desk ticket system and Inventory part which I have implemented in 3 Bechtel Projects (Albania Motorway Project, New Doha Airport , Gabon Infrastructure Projects) and at the Municipality of Tirana . As IT Infrastructure Lead it...
Most Helpful Critical Review
Jira Service Management
Most Helpful Favorable Review
Sushant D.
Verified User in Information Technology and Services
Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...
Most Helpful Critical Review
Elizabeth B.
Verified User in Computer Software
It's not easy to find all the content using the search engine, breadcrumbs, or menus. I want to find things easily like I do in other content management systems. However, I find there's no real convenience in finding content even when I'd just worked on it.
Julian K.
Verified User in Government Administration
The best part of GLPI is Help desk ticket system and Inventory part which I have implemented in 3 Bechtel Projects (Albania Motorway Project, New Doha Airport , Gabon Infrastructure Projects) and at the Municipality of Tirana . As IT Infrastructure Lead it...
Sushant D.
Verified User in Information Technology and Services
Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...
Elizabeth B.
Verified User in Computer Software
It's not easy to find all the content using the search engine, breadcrumbs, or menus. I want to find things easily like I do in other content management systems. However, I find there's no real convenience in finding content even when I'd just worked on it.
Alternatives
Discussions
Is GLPI free to use?
1 comment
FL
Yes !
As 100% open source free software (GNU GPL License), GLPI is free to use!
To be accompanied by certified experts, to benefit from unlimited...Read more
What is GLPI ticket?
1 comment
MA
“Support ticket” is a term popularized by support software to describe an interaction between customers and support teams. When customers have problems, they...Read more
GLPI has no more discussions with answers
Is Jira a service management tool?
2 comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
Timer?
1 comment
SH
Yes it's based on work flow status, if your looking to do time sheet / manual stop start based on actual work you can use Tempo Time plugin. But for SLA...Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
