Best Software for 2025 is now live!

Search for software, category

Software
Services
G2 for Business
Deals
- - Deutsch
  - Français
  - Português
  - Español
Write a Review
Join or Log In

Search Software and Services

Choose a language

Deutsch
Français
Português
Español

Home
...
Session Replay Software
Glassbox
Tealeaf by Acoustic
Glassbox-vs-Tealeaf by Acoustic

Compare Glassbox and Tealeaf by Acoustic

Save

At a Glance
Pricing
Ratings
Features
Reviews
Alternatives
Discussions

By Glassbox

Optimized for quick response

By Acoustic

At a Glance

Star Rating

(748)4.9 out of 5

(37)4.1 out of 5

Market Segments

Enterprise (77.8% of reviews)

Enterprise (66.7% of reviews)

Entry-Level Pricing

No pricing available

Glassbox

Star Rating

(748)4.9 out of 5

Market Segments

Enterprise (77.8% of reviews)

Entry-Level Pricing

No pricing available

Learn more about Glassbox

Tealeaf by Acoustic

Star Rating

(37)4.1 out of 5

Market Segments

Enterprise (66.7% of reviews)

Entry-Level Pricing

No pricing available

Learn more about Tealeaf by Acoustic

Summary

AI Generated Summary

AI-generated. Powered by real user reviews.

Users report that "Tealeaf by Acoustic" excels in "Session Replay" functionality, allowing for detailed analysis of user interactions, while "Glassbox" offers a more robust "Heat Maps" feature that provides visual insights into user behavior.
Reviewers mention that "Glassbox" has superior "User Segmentation" capabilities, enabling businesses to tailor experiences based on specific user groups, whereas "Tealeaf by Acoustic" has received feedback indicating that its "User Identification" features could be more comprehensive.
G2 users highlight that "Glassbox" provides exceptional "Real-Time Monitoring" and "Session Replays," which are crucial for immediate insights, while "Tealeaf by Acoustic" is noted for its strong "Frustration Tracking" that helps identify pain points in the user journey.
Users on G2 appreciate "Glassbox" for its "Data Segmentation" and "Custom Reports and Dashboards," which allow for tailored analytics, while "Tealeaf by Acoustic" is recognized for its "Account-Level Analytics" that provides a broader view of user engagement.
Reviewers say that "Glassbox" shines in "Mobile Device Analysis," making it easier to understand user behavior on mobile platforms, while "Tealeaf by Acoustic" has been noted for its "Error and Bug Tracking" capabilities, which help in maintaining a smooth user experience.
Users report that "Tealeaf by Acoustic" has a more user-friendly interface for "Feedback Management," making it easier to collect and analyze user feedback, while "Glassbox" is praised for its "Predictive Analytics" that helps anticipate user needs and behaviors.

Sponsored

Reaktion

(2)

Digital Analytics

Visit Website

Pricing

Entry-Level Pricing

Glassbox

No pricing available

Tealeaf by Acoustic

No pricing available

Free Trial

Glassbox

No trial information available

Tealeaf by Acoustic

No trial information available

Ratings

Meets Requirements

9.8

680

8.3

Ease of Use

9.7

681

7.8

Ease of Setup

9.8

416

7.7

Ease of Admin

9.8

337

8.0

Quality of Support

9.8

680

8.3

Has the product been a good partner in doing business?

9.9

341

8.3

Product Direction (% positive)

9.9

672

7.3

Features by Category

Digital AnalyticsHide 27 FeaturesShow 27 Features

9.9

13,770

Not enough data

Metrics

Sessions - Digital Analytics

9.9(won by default)

537

Not enough data

Engagement

9.8(won by default)

535

Not enough data

Entry and Exit Pages

9.9(won by default)

534

Not enough data

Standard Event Tracking

9.9(won by default)

535

Not enough data

Custom Event Tracking

9.9(won by default)

530

Not enough data

Retention

9.9(won by default)

519

Not enough data

Return

9.9(won by default)

514

Not enough data

Conversions

9.9(won by default)

519

Not enough data

Funnels

9.9(won by default)

517

Not enough data

Reporting

Real-Time Reporting

9.9(won by default)

534

Not enough data

Trending

9.9(won by default)

520

Not enough data

Retroactive Reporting

9.8(won by default)

515

Not enough data

Segmentation

9.9(won by default)

514

Not enough data

Mobile Reporting

9.9(won by default)

512

Not enough data

Unification Across Devices

9.9(won by default)

504

Not enough data

Custom Reports and Dashboards

9.9(won by default)

515

Not enough data

Other

User Data

9.9(won by default)

506

Not enough data

Site Search Reporting

9.9(won by default)

492

Not enough data

Load Time Monitoring

9.9(won by default)

489

Not enough data

Campaign Tracking

9.9(won by default)

483

Not enough data

E-Commerce

9.9(won by default)

478

Not enough data

Promotional Messages

9.8(won by default)

477

Not enough data

Administration Alerts

9.9(won by default)

476

Not enough data

Administration

API / Integrations

9.9(won by default)

504

Not enough data

QA Testing

9.9(won by default)

481

Not enough data

Performance and Reliability

9.9(won by default)

520

Not enough data

User, Role, and Access Management

9.8(won by default)

510

Not enough data

Mobile App AnalyticsHide 14 FeaturesShow 14 Features

10.0

6,476

Not enough data

User Identification

Demographics

9.9(won by default)

472

Not enough data

User Segmentation

10.0(won by default)

473

Not enough data

Geolocation

10.0(won by default)

477

Not enough data

Tracking & Reporting

Custom Event Tracking

10.0(won by default)

464

Not enough data

Real-Time Insights

10.0(won by default)

461

Not enough data

Attribution

10.0(won by default)

458

Not enough data

Dashboard

9.9(won by default)

456

Not enough data

User Path Tracking

10.0(won by default)

466

Not enough data

User Activity History

10.0(won by default)

462

Not enough data

Metrics

Engagement

10.0(won by default)

449

Not enough data

Exit Tracking

9.9(won by default)

459

Not enough data

Retention

10.0(won by default)

460

Not enough data

Return

10.0(won by default)

457

Not enough data

Conversions

10.0(won by default)

462

Not enough data

User ResearchHide 13 FeaturesShow 13 Features

9.8

1,826

Not enough data

User Response Methods

Survey

10.0(won by default)

149

Not enough data

Video Snippets

10.0(won by default)

168

Not enough data

Video Interview

10.0(won by default)

151

Not enough data

Photo Submission

9.9(won by default)

147

Not enough data

Text/Notes

9.6(won by default)

149

Not enough data

Participant Selection

In-App

10.0(won by default)

155

Not enough data

In-Store

9.2(won by default)

137

Not enough data

On-Site

10.0(won by default)

156

Not enough data

Recruitment Pool

9.2(won by default)

136

Not enough data

Insights

Analytics

10.0(won by default)

144

Not enough data

Collaboration

10.0(won by default)

143

Not enough data

Sorting

10.0(won by default)

141

Not enough data

Generative AI

AI Text Summarization

10.0(won by default)

Not enough data

Session ReplayHide 10 FeaturesShow 10 Features

9.8

4,966

8.0

User Behavior

Click Tracking

9.8(won by 1.1)

495

Verified

8.7

Verified

Eye Tracking

9.8(won by 2.5)

497

Verified

7.3

Verified

Mouse Movement

9.8(won by 1.8)

491

Verified

8.0

Verified

Frustration Tracking

9.8(won by default)

492

Verified

Not enough data

A/B Testing

Error and Bug Tracking

9.8(won by default)

477

Verified

Not enough data

Split URL Testing

9.8(won by default)

483

Feature Not Available

Data Analysis

9.8(won by 1.5)

503

Verified

8.3

Verified

Notes

9.9(won by 2.6)

471

Verified

7.3

Verified

Visitor Information

User Identification

9.9(won by 1.6)

518

Verified

8.3

Verified

Search Box

9.8(won by 1.5)

539

Verified

8.3

Verified

Product AnalyticsHide 8 FeaturesShow 8 Features

10.0

3,537

Not enough data

Product Analytics

Account-Level Analytics

10.0(won by default)

437

Not enough data

User-Level Analytics

10.0(won by default)

439

Not enough data

Segmentation

10.0(won by default)

440

Not enough data

Funnels

10.0(won by default)

443

Not enough data

Alerts

9.9(won by default)

446

Not enough data

Multi-Product Analytics

10.0(won by default)

439

Not enough data

User Scoring

9.9(won by default)

458

Not enough data

Integrations

10.0(won by default)

435

Not enough data

E-Commerce AnalyticsHide 10 FeaturesShow 10 Features

10.0

2,687

Not enough data

Analytics

Reports

10.0(won by default)

291

Not enough data

Dashboard

10.0(won by default)

291

Not enough data

Web Analytics

10.0(won by default)

290

Not enough data

Campaign Tracking

10.0(won by default)

293

Not enough data

Customer Demographics

10.0(won by default)

290

Not enough data

Predictive Analytics

10.0(won by default)

304

Not enough data

Administration

Data Storage

10.0(won by default)

302

Not enough data

A/B Testing

10.0(won by default)

285

Not enough data

Integrations

10.0(won by default)

286

Not enough data

Generative AI

AI Text Generation

10.0(won by default)

Not enough data

Digital Experience Monitoring (DEM)Hide 10 FeaturesShow 10 Features

10.0

4,235

Not enough data

Experience

Real-Time Monitoring

10.0(won by default)

428

Not enough data

Session Replay

9.9(won by default)

429

Not enough data

Behavioral Analysis

9.9(won by default)

431

Not enough data

Management

Content Management

10.0(won by default)

402

Not enough data

Alerts

9.9(won by default)

425

Not enough data

Budget Analysis

9.9(won by default)

424

Not enough data

Performance

Uptime Monitoring

10.0(won by default)

424

Not enough data

Performance Monitoring

10.0(won by default)

425

Not enough data

Issue Tracking

10.0(won by default)

423

Not enough data

Resource Monitoring

10.0(won by default)

424

Not enough data

Customer Journey MappingHide 5 FeaturesShow 5 Features

10.0

1,466

Not enough data

Platform Basics

Templates

10.0(won by default)

329

Not enough data

Exporting

9.9(won by default)

332

Not enough data

Multi-user Access and Collaboration

10.0(won by default)

325

Not enough data

Multiple Personas

10.0(won by default)

326

Not enough data

Data Analytics

10.0(won by default)

154

Not enough data

Customer Journey AnalyticsHide 9 FeaturesShow 9 Features

9.9

4,185

Not enough data

Platform Basics

Dynamic Segmentation

9.9(won by default)

462

Verified

Not enough data

Journey Optimization

9.8(won by default)

467

Verified

Not enough data

Platform Data

Journey Reporting

9.9(won by default)

464

Verified

Not enough data

Trends Reporting

9.9(won by default)

463

Verified

Not enough data

Dashboards

9.9(won by default)

470

Verified

Not enough data

Advanced Data Filtering

9.9(won by default)

466

Verified

Not enough data

Platform Additional Functionality

Journey Mapping

9.8(won by default)

465

Verified

Not enough data

Integrations

9.9(won by default)

458

Verified

Not enough data

Automated Alerts

9.9(won by default)

470

Verified

Not enough data

Feedback AnalyticsHide 12 FeaturesShow 12 Features

9.9

2,085

Not enough data

Feedback Management

Tagging

10.0(won by default)

203

Not enough data

Segmentation

10.0(won by default)

203

Not enough data

Custom Reports and Dashboards

10.0(won by default)

203

Not enough data

Feedback Analysis

Thematic Analysis

10.0(won by default)

204

Not enough data

Sentiment Analysis

9.8(won by default)

202

Not enough data

NPS/CSAT Scoring

10.0(won by default)

203

Not enough data

Feedback Sources

Online Reviews

10.0(won by default)

202

Not enough data

Surveys

10.0(won by default)

204

Not enough data

Social Media

9.5(won by default)

202

Not enough data

Customer Service Channels

10.0(won by default)

200

Not enough data

Generative AI

AI Text Generation

10.0(won by default)

Not enough data

AI Text Summarization

Feature Not Available

Not enough data

Enterprise Feedback ManagementHide 12 FeaturesShow 12 Features

10.0

2,670

Not enough data

Generative AI

AI Text Generation

10.0(won by default)

Not enough data

AI Text Summarization

Feature Not Available

Not enough data

Survey Management

Brand Design Consistency

10.0(won by default)

287

Not enough data

Survey Deployment

10.0(won by default)

266

Not enough data

Feedback Collection

10.0(won by default)

265

Not enough data

Device Responsiveness

9.6(won by default)

260

Not enough data

Process Management

Feedback Aggregation

10.0(won by default)

261

Not enough data

Trigger Alerts

10.0(won by default)

261

Not enough data

Real-Time Analysis

10.0(won by default)

264

Not enough data

Real-Time Action

10.0(won by default)

276

Not enough data

System Management

Security

10.0(won by default)

239

Not enough data

System Monitoring

10.0(won by default)

233

Not enough data

Heatmap ToolsHide 9 FeaturesShow 9 Features

9.9

4,161

8.3

Analysis

Conversion Opportunities

9.9(won by 2.2)

474

7.7

Side-By-Side Analysis

9.9(won by 1.4)

475

8.5

Mobile Device Analysis

9.9(won by 1.8)

459

8.1

Data Quantification

9.9(won by 1.4)

458

8.5

Webpage Element Analysis

9.9(won by 1.6)

460

8.3

Reporting

Heat Maps

10.0(won by 1.5)

461

8.5

Session Replays

9.9(won by 1.4)

461

8.5

Monitoring

9.9(won by 1.1)

459

8.8

Data Segmentation

10.0(won by 1.9)

454

8.1

Mobile AnalyticsHide 5 FeaturesShow 5 Features

10.0

2,287

Not enough data

Metrics

Engagement

10.0(won by default)

449

Not enough data

Exit Tracking

9.9(won by default)

459

Not enough data

Retention

10.0(won by default)

460

Not enough data

Return

10.0(won by default)

457

Not enough data

Conversions

10.0(won by default)

462

Not enough data

Mobile App OptimizationHide 15 FeaturesShow 15 Features

10.0

6,410

Not enough data

Variation Testing

A/B Testing

10.0(won by default)

422

Not enough data

WYSIWYG Editor

10.0(won by default)

422

Not enough data

Conversion Goal

10.0(won by default)

425

Not enough data

Percentage of Traffic

10.0(won by default)

430

Not enough data

Confidence Level

10.0(won by default)

420

Not enough data

Multivariant Testing

10.0(won by default)

423

Not enough data

Reporting

Segmentation

10.0(won by default)

452

Not enough data

Reports and Dashboards

10.0(won by default)

450

Not enough data

Personalization

Standard Targeting

10.0(won by default)

439

Not enough data

Custom Targeting

10.0(won by default)

422

Not enough data

Data Segmentation

10.0(won by default)

418

Not enough data

Administration

API / Integrations

10.0(won by default)

420

Not enough data

QA Testing

10.0(won by default)

421

Not enough data

Performance and Reliability

10.0(won by default)

423

Not enough data

User, Role, and Access Management

10.0(won by default)

423

Not enough data

Categories

Shared Categories

Glassbox

Tealeaf by Acoustic

Glassbox and Tealeaf by Acoustic are categorized as Product Analytics, Session Replay, Customer Journey Analytics, and Heatmap Tools

Unique Categories

Glassbox is categorized as Customer Journey Mapping, Digital Experience Monitoring (DEM), E-Commerce Analytics, User Research, Mobile App Analytics, Mobile App Optimization, Enterprise Feedback Management, Digital Analytics, and Feedback Analytics

Tealeaf by Acoustic has no unique categories

Reviews

Reviewers' Company Size

Glassbox

Small-Business(50 or fewer emp.)

4.7%

Mid-Market(51-1000 emp.)

17.5%

Enterprise(> 1000 emp.)

77.8%

Tealeaf by Acoustic

Small-Business(50 or fewer emp.)

18.2%

Mid-Market(51-1000 emp.)

15.2%

Enterprise(> 1000 emp.)

66.7%

Small-Business

(50 or fewer emp.)

4.7%

18.2%

Mid-Market

(51-1000 emp.)

17.5%

15.2%

Enterprise

(> 1000 emp.)

77.8%

66.7%

Reviewers' Industry

Glassbox

Financial Services

35.5%

Insurance

12.0%

Retail

11.3%

Telecommunications

5.6%

Banking

3.6%

Other

32.0%

Tealeaf by Acoustic

Telecommunications

18.2%

Financial Services

18.2%

Insurance

9.1%

Information Technology and Services

9.1%

Leisure, Travel & Tourism

6.1%

Other

39.4%

Most Helpful Reviews

Glassbox

Most Helpful Favorable Review

Thomas O.

Verified User in Financial Services

Well first of all its really easy to use and to get setup. literally I was up and running in a few hours. In terms of looking up sessions - I can find all sessions I need very quickly based on any kind of attribute or piece of data which was part of the...

Most Helpful Critical Review

Verified User in Apparel & Fashion

The replay is very clunky, the videos often skip and don't really show you a great deal of detail which can be very frustrating. The support team at sessioncam were not very helpful during my experience....I decided to use sessioncam for customer...

Tealeaf by Acoustic

Most Helpful Favorable Review

Verified User in Financial Services

The most important part of the application is Acoustic Tealeaf is that as it is an AI powered application providing session recording to see that did the user did on UI and we can replay it again to see the action.

Most Helpful Critical Review

Kristy D.

Verified User in Pharmaceuticals

Lack of online training we can get for Tealeaf.

Thomas O.

Verified User in Financial Services

Verified User in Apparel & Fashion

Kristy D.

Verified User in Pharmaceuticals

Lack of online training we can get for Tealeaf.

Alternatives

Glassbox Alternatives

Contentsquare

Heap | by Contentsquare

Hotjar | by Contentsquare

Fullstory

Tealeaf by Acoustic Alternatives

Quantum Metric

Hotjar | by Contentsquare

Fullstory

Contentsquare

Discussions

Glassbox Discussions

When do we get to utilize Customer Journey Maps?

2 comments

Official Response from Glassbox

Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features. With your impending...Read more

Can you configure struggle scores based on a journey type

2 comments

Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more

What is the best way to insights which are only relevant to me

1 comment

Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more

See all discussions

Tealeaf by Acoustic Discussions

What is the most useful feature that most customers impressed out of v10 features.

1 comment

Hi Madhu, Thanks for your question - By far, the most anticipated and exciting feature of v10 is Enhanced Native Mobile Replay. This gives customers...Read more

What is tealeaf used for?

1 comment

Tealeaf by Acoustic helps the developer to know more about what the customer is doing or did on the website or in a particular session in real time. It is...Read more

What is acoustic tealeaf?

1 comment

For the best answer on that, it's best to look directly the acoustic help section. Link is...Read more

See all discussions

Ask Glassbox a Question Contact Glassbox

Ask Tealeaf by Acoustic a Question Contact Tealeaf by Acoustic

Spotlight Categories

Incident Response
Best ERP Systems with Ticketing
OCR Software
Cloud Data Security Software

At a Glance
Pricing
Ratings
Features
Reviews
Alternatives
Discussions

Add Product

Glassbox

Get a quote

Optimized for quick response

Tealeaf by Acoustic

G2 Deals
TechBlend
Learning Hub
Software Reviews
Add Your Product/Service
Research Hub
Research Agenda
Compare Software
Technology Glossary
Best Software Companies
Seller Info

Top Categories

AI Chatbots Software
CRM Software
Project Management Software
Expense Management Software
Video Conferencing Software
Online Backup Software
E-Commerce Platforms
Accounting Software
ERP Systems
Marketing Automation Software
All Categories

Company

About
User Help Center
G2 Gives
Careers
Teams
News
Contact
G2
100 S Wacker Dr
STE 600
Chicago, IL 60606

Policies

Community Guidelines
G2 Scoring Methodologies
Terms of Use
Privacy Policy
Your Privacy Choices
Legal
Content Usage Guidelines
Trust & Security
Cookie Preferences

Hunting for software insights?

With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.

Already have an account? Log in

or continue with

Google

Google (Business)

Gmail.com addresses not permitted. A business domain using Google is allowed.

By proceeding, you agree to our Terms of Use and Privacy Policy

Compare Glassbox and Tealeaf by Acoustic Social Share Options

Spotlight Categories

Compare Glassbox and Tealeaf by Acoustic