# Can you configure struggle scores based on a journey type

I would like to configure struggle calculation based on the journey type (booking a flight is not the same as checking for lost luggage for instance)

##### Post Metadata
- Posted at: over 5 years ago
- Author title: Project Development Manager at Qantas
- Net upvotes: 1


## Comments
### Comment 1

You can add a custom score - with the the relevant elements which are part of that journey. if the element is not there, there will be no score.  its a workaround - but it works

##### Comment Metadata
- Posted at: over 5 years ago
- Author title: DevOps Team leader at Air Canada



### Comment 2

Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager  - or reach out to me directly if you like and I will make the connection. david.geffen@glassboxdigital.com


##### Comment Metadata
- Posted at: over 5 years ago
- Author title: Product Owner




## Related Product
[Glassbox](https://www.g2.com/products/glassbox/reviews)

## Related Category
[Session Replay](https://www.g2.com/categories/session-replay)

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