Compare Glassbox and Quantum Metric 
At a Glance
Market Segments
Enterprise (78.6% of reviews)
Enterprise (62.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Glassbox
Star Rating
(776)4.9 out of 5
Market Segments
Enterprise (78.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about GlassboxQuantum Metric
Star Rating
(258)4.6 out of 5
Market Segments
Enterprise (62.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Quantum MetricSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Glassbox excels in real-time monitoring with a perfect score of 10.0, allowing businesses to instantly track user interactions, while Quantum Metric, with a score of 8.7, is noted for its slower response times in this area.
- Reviewers mention that Glassbox's session replay feature, rated at 9.9, provides detailed insights into user behavior, whereas Quantum Metric's session replay, rated at 9.3, is seen as less comprehensive, lacking some advanced functionalities.
- G2 users highlight Glassbox's superior user segmentation capabilities, achieving a perfect score of 10.0, which allows for highly targeted marketing strategies. In contrast, Quantum Metric's segmentation features, rated at 8.6, are considered less robust and flexible.
- Users on G2 report that Glassbox's custom event tracking is highly effective, scoring 10.0, enabling businesses to tailor their analytics to specific user actions. Quantum Metric, with a score of 8.8, is noted for having limitations in customization options.
- Reviewers mention that Glassbox's feedback management tools, including tagging and custom reports, are rated at 10.0, making it easier to gather and analyze user feedback. Quantum Metric's feedback tools, while functional, score lower at 8.5, indicating room for improvement.
- Users say that Glassbox's predictive analytics feature, rated at 10.0, provides actionable insights that help in forecasting user behavior, while Quantum Metric's predictive capabilities, rated at 8.3, are perceived as less effective in driving strategic decisions.
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Pricing
Entry-Level Pricing
Glassbox
No pricing availableQuantum Metric
No pricing availableFree Trial
Glassbox
No trial information availableQuantum Metric
No trial information availableRatings
Meets Requirements
9.8
708
8.7
211
Ease of Use
9.7
709
8.2
212
Ease of Setup
9.8
444
8.2
82
Ease of Admin
9.8
338
8.3
72
Quality of Support
9.8
707
9.4
199
Has the product been a good partner in doing business?
9.9
342
9.7
70
Product Direction (% positive)
9.9
698
9.3
199
Features by Category
Metrics
9.9
552
9.0
110
9.9
549
8.8
104
9.9
545
8.5
105
9.9
547
8.9
107
9.9
542
8.8
109
9.9
529
8.1
91
9.9
524
8.2
89
9.9
529
8.5
103
9.9
524
8.5
104
Reporting
9.9
542
8.7
107
9.9
528
8.5
102
9.8
521
8.3
91
9.9
521
8.8
98
9.9
518
8.5
91
9.9
508
8.3
86
9.9
520
8.5
104
Other
9.9
511
8.7
100
9.9
495
8.4
92
9.9
494
8.4
96
9.9
488
8.2
80
9.9
482
8.7
90
9.8
478
8.1
73
9.9
479
8.0
81
Administration
9.9
507
8.3
74
9.9
484
8.6
75
9.9
523
8.7
89
9.8
512
9.0
86
User Identification
9.9
473
8.2
26
10.0
474
8.6
27
10.0
479
8.7
25
Tracking & Reporting
10.0
466
8.8
30
10.0
463
8.3
30
10.0
460
8.3
25
9.9
458
8.5
30
10.0
467
8.7
26
10.0
463
8.6
28
Metrics
10.0
452
8.8
32
9.9
462
8.4
32
10.0
462
8.3
32
10.0
459
8.3
31
9.9
463
8.4
29
User Behavior
9.8
505
|
Verified
9.0
130
|
Verified
9.8
500
|
Verified
8.5
115
|
Verified
9.8
501
|
Verified
8.7
128
|
Verified
A/B Testing
9.8
486
|
Verified
8.7
115
|
Verified
9.8
492
8.1
89
|
Verified
9.8
512
|
Verified
8.6
111
|
Verified
9.9
480
|
Verified
7.4
79
|
Verified
Visitor Information
9.9
526
|
Verified
8.4
126
|
Verified
9.8
547
|
Verified
8.4
125
|
Verified
Product Analytics
10.0
441
7.8
44
10.0
443
8.0
46
10.0
444
8.0
46
10.0
446
7.4
44
9.9
449
8.3
43
10.0
443
7.9
41
9.9
462
7.2
38
10.0
439
7.7
43
Analytics
10.0
292
Not enough data
10.0
293
Not enough data
10.0
291
Not enough data
10.0
295
Not enough data
10.0
292
Not enough data
10.0
306
Not enough data
Administration
10.0
304
Not enough data
10.0
287
Not enough data
10.0
287
Not enough data
Generative AI
10.0
55
Not enough data
Experience
10.0
430
Not enough data
9.9
431
Not enough data
9.9
431
Not enough data
Management
10.0
404
Not enough data
9.9
427
Not enough data
9.9
425
Not enough data
Performance
10.0
425
Not enough data
10.0
426
Not enough data
10.0
423
Not enough data
10.0
425
Not enough data
Platform Basics
10.0
331
Not enough data
9.9
333
Not enough data
10.0
326
Not enough data
10.0
327
Not enough data
10.0
156
Not enough data
Platform Basics
9.9
464
|
Verified
7.8
73
9.8
468
|
Verified
8.0
78
Platform Data
9.9
465
|
Verified
8.3
80
9.9
464
|
Verified
8.4
75
9.9
471
|
Verified
8.3
86
9.9
468
|
Verified
8.2
77
Platform Additional Functionality
9.8
467
|
Verified
8.2
80
9.9
459
|
Verified
7.9
75
9.9
471
|
Verified
8.0
74
Feedback Management
10.0
203
Not enough data
10.0
203
Not enough data
10.0
203
Not enough data
Feedback Analysis
10.0
204
Not enough data
9.8
202
Not enough data
10.0
203
Not enough data
Feedback Sources
10.0
202
Not enough data
10.0
204
Not enough data
9.5
202
Not enough data
10.0
200
Not enough data
Generative AI
10.0
59
Not enough data
Feature Not Available
Not enough data
Generative AI
10.0
58
Not enough data
Feature Not Available
Not enough data
Survey Management
10.0
287
Not enough data
10.0
267
Not enough data
10.0
266
Not enough data
9.6
261
Not enough data
Process Management
10.0
262
Not enough data
10.0
262
Not enough data
10.0
264
Not enough data
10.0
277
Not enough data
System Management
10.0
240
Not enough data
10.0
234
Not enough data
Analysis
9.9
476
8.5
71
9.9
477
8.3
65
9.9
461
8.4
65
9.9
460
8.5
69
9.9
462
8.7
70
Reporting
10.0
463
8.6
74
9.9
463
9.3
76
9.9
461
8.8
71
10.0
456
8.5
65
Metrics
10.0
452
8.8
32
9.9
462
8.4
32
10.0
462
8.3
32
10.0
459
8.3
31
9.9
463
8.4
29
Variation Testing
10.0
424
Not enough data
10.0
424
Not enough data
10.0
427
Not enough data
10.0
432
Not enough data
10.0
422
Not enough data
10.0
425
Not enough data
Reporting
10.0
454
Not enough data
10.0
452
Not enough data
Personalization
10.0
441
Not enough data
10.0
424
Not enough data
10.0
420
Not enough data
Administration
10.0
422
Not enough data
10.0
423
Not enough data
10.0
425
Not enough data
10.0
425
Not enough data
Categories
Categories
Shared Categories
Glassbox and Quantum Metric are categorized as Product Analytics, Session Replay, Customer Journey Analytics, Heatmap Tools, Mobile App Analytics, and Digital Analytics
Unique Categories
Glassbox is categorized as Customer Journey Mapping, Digital Experience Monitoring (DEM), E-Commerce Analytics, Mobile App Optimization, Enterprise Feedback Management, and Feedback Analytics
Quantum Metric has no unique categories
Reviews
Reviewers' Company Size
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Quantum Metric
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
36.9%
Insurance
11.8%
Retail
11.3%
Telecommunications
5.6%
Banking
3.4%
Other
31.0%
Retail
17.4%
Telecommunications
14.6%
Financial Services
11.1%
Airlines/Aviation
8.7%
Insurance
6.3%
Other
41.9%
Most Helpful Reviews
Glassbox
Most Helpful Favorable Review
Thomas O.
Verified User in Financial Services
Well first of all its really easy to use and to get setup. literally I was up and running in a few hours. In terms of looking up sessions - I can find all sessions I need very quickly based on any kind of attribute or piece of data which was part of the...
Most Helpful Critical Review
Verified User in Apparel & Fashion
The replay is very clunky, the videos often skip and don't really show you a great deal of detail which can be very frustrating. The support team at sessioncam were not very helpful during my experience....I decided to use sessioncam for customer...
Quantum Metric
Most Helpful Favorable Review
Verified User in Telecommunications
I love being able to jump into the platform and immediately have a pulse on the performance of the site. Additionally, the ability the quantify our opportunities allow our teams to be able to efficiently prioritize initiatives and allocate resources.
Most Helpful Critical Review
Verified User in Financial Services
New docs for implementing with expo, what is currently there works but takes a bit of guessing. Improve the quality of the recordings, sessions are not accurate reflections of the app. The npm component has a `<View>` wrapper around the "QuantumComponent"...
Thomas O.
Verified User in Financial Services
Well first of all its really easy to use and to get setup. literally I was up and running in a few hours. In terms of looking up sessions - I can find all sessions I need very quickly based on any kind of attribute or piece of data which was part of the...
Verified User in Telecommunications
I love being able to jump into the platform and immediately have a pulse on the performance of the site. Additionally, the ability the quantify our opportunities allow our teams to be able to efficiently prioritize initiatives and allocate resources.
Verified User in Apparel & Fashion
The replay is very clunky, the videos often skip and don't really show you a great deal of detail which can be very frustrating. The support team at sessioncam were not very helpful during my experience....I decided to use sessioncam for customer...
Verified User in Financial Services
New docs for implementing with expo, what is currently there works but takes a bit of guessing. Improve the quality of the recordings, sessions are not accurate reflections of the app. The npm component has a `<View>` wrapper around the "QuantumComponent"...
Alternatives
Discussions
When do we get to utilize Customer Journey Maps?
2 comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
Quantum Metric has no discussions with answers
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