Compare Glassbox and Quantum Metric 
At a Glance
Market Segments
Enterprise (77.8% of reviews)
Enterprise (62.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Glassbox
Star Rating
(748)4.9 out of 5
Market Segments
Enterprise (77.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about GlassboxQuantum Metric
Star Rating
(254)4.6 out of 5
Market Segments
Enterprise (62.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Quantum MetricSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Glassbox excels in real-time monitoring with a perfect score of 10.0, allowing businesses to instantly track user interactions, while Quantum Metric scores lower at 8.7, which may delay insights for users.
- Reviewers mention that Glassbox's session replay feature, rated at 9.9, provides a more comprehensive view of user behavior compared to Quantum Metric's score of 9.3, which some users feel lacks depth in analysis.
- G2 users highlight Glassbox's superior custom event tracking capabilities, achieving a score of 10.0, whereas Quantum Metric's score of 8.8 indicates limitations in flexibility for tracking specific user actions.
- Users on G2 say that Glassbox's user segmentation feature, rated at 10.0, allows for more precise targeting of user groups, while Quantum Metric's score of 8.6 suggests it may not offer the same level of granularity.
- Reviewers mention that Glassbox's feedback management tools, with a perfect score of 10.0, provide robust options for collecting and analyzing user feedback, whereas Quantum Metric's lower score of 8.0 indicates a less comprehensive approach.
- Users report that Glassbox's integrations feature is rated at 10.0, making it easier to connect with other tools, while Quantum Metric's score of 7.9 suggests potential challenges in integrating with existing systems.
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Pricing
Entry-Level Pricing
Glassbox
No pricing availableQuantum Metric
No pricing availableFree Trial
Glassbox
No trial information availableQuantum Metric
No trial information availableRatings
Meets Requirements
9.8
680
8.8
207
Ease of Use
9.7
681
8.2
208
Ease of Setup
9.8
416
8.2
79
Ease of Admin
9.8
337
8.3
70
Quality of Support
9.8
680
9.5
195
Has the product been a good partner in doing business?
9.9
341
9.7
68
Product Direction (% positive)
9.9
672
9.3
195
Features by Category
Metrics
9.9
537
9.0
107
9.8
535
8.8
101
9.9
534
8.5
102
9.9
535
8.9
104
9.9
530
8.9
106
9.9
519
8.1
88
9.9
514
8.2
86
9.9
519
8.5
100
9.9
517
8.5
101
Reporting
9.9
534
8.7
104
9.9
520
8.5
99
9.8
515
8.3
88
9.9
514
8.7
95
9.9
512
8.5
88
9.9
504
8.3
83
9.9
515
8.5
101
Other
9.9
506
8.7
97
9.9
492
8.4
89
9.9
489
8.4
93
9.9
483
8.2
77
9.9
478
8.6
87
9.8
477
8.1
70
9.9
476
8.0
78
Administration
9.9
504
8.3
71
9.9
481
8.6
72
9.9
520
8.6
86
9.8
510
9.0
83
User Identification
9.9
472
8.2
26
10.0
473
8.6
27
10.0
477
8.7
25
Tracking & Reporting
10.0
464
8.8
30
10.0
461
8.3
30
10.0
458
8.3
25
9.9
456
8.5
30
10.0
466
8.7
26
10.0
462
8.6
28
Metrics
10.0
449
8.8
32
9.9
459
8.4
32
10.0
460
8.3
32
10.0
457
8.3
31
10.0
462
8.4
29
User Response Methods
10.0
149
Not enough data
10.0
168
Not enough data
10.0
151
Not enough data
9.9
147
Not enough data
9.6
149
Not enough data
Participant Selection
10.0
155
Not enough data
9.2
137
Not enough data
10.0
156
Not enough data
9.2
136
Not enough data
Insights
10.0
144
Not enough data
10.0
143
Not enough data
10.0
141
Not enough data
Generative AI
10.0
50
Not enough data
User Behavior
9.8
495
|
Verified
9.0
127
|
Verified
9.8
497
|
Verified
7.3
90
|
Verified
9.8
491
|
Verified
8.5
112
|
Verified
9.8
492
|
Verified
8.7
125
|
Verified
A/B Testing
9.8
477
|
Verified
8.7
112
|
Verified
9.8
483
8.0
86
|
Verified
9.8
503
|
Verified
8.6
108
|
Verified
9.9
471
|
Verified
7.5
76
|
Verified
Visitor Information
9.9
518
|
Verified
8.4
123
|
Verified
9.8
539
|
Verified
8.4
122
|
Verified
Product Analytics
10.0
437
7.8
44
10.0
439
8.0
46
10.0
440
8.0
46
10.0
443
7.4
44
9.9
446
8.3
43
10.0
439
7.9
41
9.9
458
7.2
38
10.0
435
7.7
43
Analytics
10.0
291
Not enough data
10.0
291
Not enough data
10.0
290
Not enough data
10.0
293
Not enough data
10.0
290
Not enough data
10.0
304
Not enough data
Administration
10.0
302
Not enough data
10.0
285
Not enough data
10.0
286
Not enough data
Generative AI
10.0
55
Not enough data
Experience
10.0
428
Not enough data
9.9
429
Not enough data
9.9
431
Not enough data
Management
10.0
402
Not enough data
9.9
425
Not enough data
9.9
424
Not enough data
Performance
10.0
424
Not enough data
10.0
425
Not enough data
10.0
423
Not enough data
10.0
424
Not enough data
Platform Basics
10.0
329
Not enough data
9.9
332
Not enough data
10.0
325
Not enough data
10.0
326
Not enough data
10.0
154
Not enough data
Platform Basics
9.9
462
|
Verified
7.8
69
9.8
467
|
Verified
8.0
74
Platform Data
9.9
464
|
Verified
8.3
76
9.9
463
|
Verified
8.4
71
9.9
470
|
Verified
8.3
82
9.9
466
|
Verified
8.2
73
Platform Additional Functionality
9.8
465
|
Verified
8.2
76
9.9
458
|
Verified
7.9
71
9.9
470
|
Verified
8.0
70
Feedback Management
10.0
203
Not enough data
10.0
203
Not enough data
10.0
203
Not enough data
Feedback Analysis
10.0
204
Not enough data
9.8
202
Not enough data
10.0
203
Not enough data
Feedback Sources
10.0
202
Not enough data
10.0
204
Not enough data
9.5
202
Not enough data
10.0
200
Not enough data
Generative AI
10.0
59
Not enough data
Feature Not Available
Not enough data
Generative AI
10.0
58
Not enough data
Feature Not Available
Not enough data
Survey Management
10.0
287
Not enough data
10.0
266
Not enough data
10.0
265
Not enough data
9.6
260
Not enough data
Process Management
10.0
261
Not enough data
10.0
261
Not enough data
10.0
264
Not enough data
10.0
276
Not enough data
System Management
10.0
239
Not enough data
10.0
233
Not enough data
Analysis
9.9
474
8.5
70
9.9
475
8.2
64
9.9
459
8.3
64
9.9
458
8.4
68
9.9
460
8.7
69
Reporting
10.0
461
8.6
73
9.9
461
9.3
75
9.9
459
8.8
70
10.0
454
8.5
64
Metrics
10.0
449
8.8
32
9.9
459
8.4
32
10.0
460
8.3
32
10.0
457
8.3
31
10.0
462
8.4
29
Variation Testing
10.0
422
Not enough data
10.0
422
Not enough data
10.0
425
Not enough data
10.0
430
Not enough data
10.0
420
Not enough data
10.0
423
Not enough data
Reporting
10.0
452
Not enough data
10.0
450
Not enough data
Personalization
10.0
439
Not enough data
10.0
422
Not enough data
10.0
418
Not enough data
Administration
10.0
420
Not enough data
10.0
421
Not enough data
10.0
423
Not enough data
10.0
423
Not enough data
Categories
Categories
Shared Categories
Glassbox and Quantum Metric are categorized as Product Analytics, Session Replay, Customer Journey Analytics, Heatmap Tools, Mobile App Analytics, and Digital Analytics
Unique Categories
Glassbox is categorized as Customer Journey Mapping, Digital Experience Monitoring (DEM), E-Commerce Analytics, User Research, Mobile App Optimization, Enterprise Feedback Management, and Feedback Analytics
Quantum Metric has no unique categories
Reviews
Reviewers' Company Size
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Quantum Metric
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
35.5%
Insurance
12.0%
Retail
11.3%
Telecommunications
5.6%
Banking
3.6%
Other
32.0%
Retail
17.7%
Telecommunications
14.9%
Financial Services
11.2%
Airlines/Aviation
8.4%
Insurance
6.0%
Other
41.8%
Most Helpful Reviews
Glassbox
Most Helpful Favorable Review
Thomas O.
Verified User in Financial Services
Well first of all its really easy to use and to get setup. literally I was up and running in a few hours. In terms of looking up sessions - I can find all sessions I need very quickly based on any kind of attribute or piece of data which was part of the...
Most Helpful Critical Review
Logan J.
Verified User in Banking
It may be my lack of experience with the tool but I have feel like Glassbox is clunky.
Quantum Metric
Most Helpful Favorable Review
Henrique T.
Verified User in Entertainment
All the insight we get from our customers usage and their trends while monitoring and having alerts about it are the best that any other product could offer us.
Most Helpful Critical Review
Verified User in Financial Services
New docs for implementing with expo, what is currently there works but takes a bit of guessing. Improve the quality of the recordings, sessions are not accurate reflections of the app. The npm component has a `<View>` wrapper around the "QuantumComponent"...
Thomas O.
Verified User in Financial Services
Well first of all its really easy to use and to get setup. literally I was up and running in a few hours. In terms of looking up sessions - I can find all sessions I need very quickly based on any kind of attribute or piece of data which was part of the...
Henrique T.
Verified User in Entertainment
All the insight we get from our customers usage and their trends while monitoring and having alerts about it are the best that any other product could offer us.
Logan J.
Verified User in Banking
It may be my lack of experience with the tool but I have feel like Glassbox is clunky.
Verified User in Financial Services
New docs for implementing with expo, what is currently there works but takes a bit of guessing. Improve the quality of the recordings, sessions are not accurate reflections of the app. The npm component has a `<View>` wrapper around the "QuantumComponent"...
Alternatives
Discussions
When do we get to utilize Customer Journey Maps?
2 comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
Quantum Metric has no discussions with answers
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