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Compare Glassbox and Pendo 
At a Glance
Market Segments
Enterprise (78.3% of reviews)
Mid-Market (63.0% of reviews)
Entry-Level Pricing
No pricing available
Free
Glassbox
Star Rating
(804)4.9 out of 5
Market Segments
Enterprise (78.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about GlassboxPendo
Star Rating
(1,555)4.4 out of 5
Market Segments
Mid-Market (63.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Pendo excels in providing deep insights into user interactions, with many users appreciating its comprehensive onboarding guides and walkthroughs that help users navigate the software effectively. This feature is particularly beneficial for teams looking to enhance user engagement and understanding.
- Users say that Glassbox stands out for its ability to capture every digital interaction in real time, which allows for a transparent view of user behavior. The visual session replay feature is highlighted as a powerful tool for quickly identifying user pain points, making it easier to optimize the user experience.
- Reviewers mention that while Pendo has a strong focus on user data integration, some users find it challenging to configure the software to match their specific workflows. This can lead to a steeper learning curve for teams that require tailored solutions.
- According to verified reviews, Glassbox is praised for its ease of use and setup, with users noting that the platform allows for quick analytical report generation without the need for extensive tagging. This simplicity can be a significant advantage for teams looking to implement analytics swiftly.
- G2 reviewers highlight that Pendo's customer support is often described as excellent and responsive, which can be a crucial factor for teams needing assistance during implementation and ongoing usage. This level of support can enhance the overall user experience and satisfaction.
- Users report that while both platforms have their strengths, Glassbox generally receives higher ratings for quality and satisfaction metrics, particularly in areas like ease of administration and support quality. This may make it a more appealing choice for larger enterprises seeking robust analytics solutions.
Pricing
Entry-Level Pricing
Glassbox
No pricing availablePendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
Free Trial
Glassbox
Free Trial is available
Pendo
Free Trial is available
Ratings
Meets Requirements
9.8
736
8.5
1,191
Ease of Use
9.7
738
8.2
1,205
Ease of Setup
9.8
473
7.9
563
Ease of Admin
9.8
343
8.4
555
Quality of Support
9.8
735
8.5
1,040
Has the product been a good partner in doing business?
9.9
347
8.9
531
Product Direction (% positive)
9.9
727
8.5
1,106
Features by Category
Metrics
9.9
572
8.7
453
9.9
566
8.7
471
9.9
560
8.4
419
9.9
564
8.8
464
9.9
559
8.5
421
9.9
545
8.2
394
9.9
541
8.2
358
9.9
546
8.2
334
9.9
541
8.3
394
Reporting
9.9
554
8.4
462
9.9
540
8.5
426
9.8
532
8.7
436
9.9
532
8.7
467
9.9
528
7.8
261
9.9
520
8.1
284
9.9
532
8.2
449
Other
9.9
522
8.7
437
9.9
505
8.0
306
9.9
503
7.5
262
9.9
497
7.9
271
9.9
490
7.3
196
9.8
486
8.5
340
9.9
488
8.2
297
Agentic AI - Digital Analytics
Not enough data
6.1
11
Not enough data
6.3
13
Not enough data
6.1
12
10.0
5
6.1
12
Administration
9.9
516
8.1
376
9.9
492
7.9
296
9.9
530
8.8
421
9.8
518
8.5
453
User Identification
9.9
478
7.9
109
10.0
481
8.5
136
10.0
485
8.0
103
Tracking & Reporting
10.0
472
8.5
125
10.0
471
8.5
131
10.0
468
8.3
108
9.9
465
8.5
141
10.0
474
8.6
133
10.0
468
8.7
137
Metrics
10.0
457
8.8
83
9.9
469
8.4
64
10.0
470
8.4
72
10.0
467
8.3
69
9.9
470
8.4
66
User Behavior
9.8
518
|
Verified
9.1
23
9.8
514
|
Verified
8.1
23
9.8
515
|
Verified
8.6
23
A/B Testing
9.8
501
|
Verified
7.5
20
9.8
506
7.2
20
9.8
526
|
Verified
8.8
21
9.9
494
|
Verified
6.9
20
Visitor Information
9.8
540
|
Verified
8.0
22
9.8
561
|
Verified
8.1
20
Agentic AI - Session Replay
8.5
11
7.7
5
User Analysis
Not enough data
8.6
343
Not enough data
8.4
389
User Support
Not enough data
8.5
389
Not enough data
7.6
207
Not enough data
8.0
294
Walkthrough Type
Not enough data
8.1
297
Not enough data
8.6
364
Platform Basics - Digital Adoption Platform
Not enough data
8.5
19
Not enough data
8.9
20
Analytics - Digital Adoption Platform
Not enough data
9.0
20
Functions - Digital Adoption Platform
Not enough data
8.6
19
Not enough data
9.0
20
Agentic AI - Digital Adoption Platform
Not enough data
6.5
11
Product Analytics
10.0
449
8.6
579
9.9
449
8.7
612
9.9
450
8.6
590
10.0
452
8.2
502
9.9
457
8.0
410
10.0
451
8.2
442
9.9
468
8.0
402
10.0
445
7.9
444
Agentic AI - Product Analytics
9.5
7
6.6
25
9.8
7
6.9
25
9.2
6
6.9
24
10.0
6
7.5
23
Analytics
10.0
294
Not enough data
10.0
297
Not enough data
10.0
293
Not enough data
10.0
297
Not enough data
10.0
295
Not enough data
10.0
311
Not enough data
Administration
10.0
307
Not enough data
10.0
290
Not enough data
10.0
290
Not enough data
Generative AI
10.0
58
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
10.0
435
Not enough data
9.9
437
Not enough data
9.9
437
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.9
407
Not enough data
9.9
431
Not enough data
9.9
430
Not enough data
Performance
10.0
430
Not enough data
10.0
432
Not enough data
10.0
429
Not enough data
10.0
430
Not enough data
Platform Basics
9.9
339
Not enough data
9.9
340
Not enough data
9.9
333
Not enough data
9.9
335
Not enough data
10.0
163
Not enough data
Agentic AI - Customer Journey Mapping
9.0
7
Not enough data
Platform Basics
9.9
471
|
Verified
Not enough data
9.8
475
|
Verified
Not enough data
Platform Data
9.9
472
|
Verified
Not enough data
9.9
470
|
Verified
Not enough data
9.9
476
|
Verified
Not enough data
9.9
473
|
Verified
Not enough data
Platform Additional Functionality
9.8
473
|
Verified
Not enough data
9.9
466
|
Verified
Not enough data
9.9
477
|
Verified
Not enough data
Agentic AI - Customer Journey Analytics
10.0
6
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
10.0
6
Not enough data
Feedback Management
9.9
211
Not enough data
9.9
211
Not enough data
9.9
211
Not enough data
Feedback Analysis
9.9
212
Not enough data
9.7
209
Not enough data
9.9
211
Not enough data
Feedback Sources
9.9
210
Not enough data
9.9
212
Not enough data
9.4
210
Not enough data
9.9
209
Not enough data
Generative AI
9.8
67
Not enough data
Feature Not Available
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
10.0
62
Not enough data
Feature Not Available
Not enough data
Survey Management
10.0
290
Not enough data
10.0
270
Not enough data
10.0
269
Not enough data
9.6
264
Not enough data
Process Management
10.0
264
Not enough data
10.0
266
Not enough data
10.0
268
Not enough data
10.0
280
Not enough data
System Management
10.0
243
Not enough data
10.0
238
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
9.9
480
Not enough data
9.9
481
Not enough data
9.9
466
Not enough data
9.9
464
Not enough data
9.9
467
Not enough data
Reporting
10.0
467
Not enough data
9.9
466
Not enough data
9.9
467
Not enough data
10.0
460
Not enough data
Communication
Not enough data
8.1
324
Not enough data
7.9
306
Not enough data
8.1
306
Planning
Not enough data
7.1
230
Not enough data
7.1
222
Not enough data
6.6
197
Not enough data
7.6
234
Not enough data
7.2
209
Workflow Management
Not enough data
7.3
242
Not enough data
7.6
250
Not enough data
6.7
197
Not enough data
7.0
209
Metrics
10.0
457
8.8
83
9.9
469
8.4
64
10.0
470
8.4
72
10.0
467
8.3
69
9.9
470
8.4
66
Variation Testing
10.0
429
8.3
54
10.0
428
7.8
55
10.0
431
8.1
59
10.0
436
8.4
66
10.0
427
8.1
63
10.0
430
7.9
56
Reporting
10.0
459
8.6
84
10.0
456
8.6
87
Personalization
10.0
445
8.6
74
10.0
428
8.7
73
10.0
425
8.9
66
Administration
10.0
426
8.0
75
10.0
428
8.1
66
10.0
429
8.5
85
10.0
429
8.6
91
Categories
Categories
Shared Categories
Glassbox and Pendo are categorized as Product Analytics, Session Replay, Mobile App Analytics, Mobile App Optimization, and Digital Analytics
Reviews
Reviewers' Company Size
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
37.2%
Insurance
11.5%
Retail
11.1%
Telecommunications
6.3%
Banking
3.6%
Other
30.3%
Computer Software
33.5%
Information Technology and Services
15.5%
Marketing and Advertising
7.2%
Financial Services
4.2%
Hospital & Health Care
3.0%
Other
36.6%
Discussions
When do we get to utilize Customer Journey Maps?
2 Comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 Comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 Comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
Which integrations does Pendo support?
2 Comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How can I participate remotely in a PUG?
1 Comment
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
How do I change the badge for the resource center
1 Comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more
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