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- Glassbox-vs-Medallia Digital Experience Analytics (DXA)
Compare Glassbox and Medallia Digital Experience Analytics (DXA) 
At a Glance
Market Segments
Enterprise (77.9% of reviews)
Enterprise (50.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Glassbox
Star Rating
(752)4.9 out of 5
Market Segments
Enterprise (77.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about GlassboxMedallia Digital Experience Analytics (DXA)
Star Rating
(34)4.3 out of 5
Market Segments
Enterprise (50.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Medallia Digital Experience Analytics (DXA)Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Medallia Digital Experience Analytics (DXA) has a lower ease of use rating (7.8) compared to Glassbox (9.7), indicating that Glassbox may provide a more intuitive user interface and overall experience.
- Reviewers mention that Glassbox excels in session replay capabilities, scoring 9.9, while Medallia DXA's session replay features are not highlighted as strongly, suggesting that users may find Glassbox's session replay more effective for analyzing user behavior.
- G2 users highlight that Glassbox offers superior custom event tracking (9.9) compared to Medallia DXA (7.3), which may allow for more tailored insights into user interactions and behaviors.
- Users on G2 report that Glassbox's real-time monitoring (10.0) is a standout feature, while Medallia DXA does not match this level of performance, indicating that users may benefit from more immediate insights with Glassbox.
- Reviewers say that Glassbox's quality of support (9.8) significantly outperforms Medallia DXA (8.6), suggesting that users may experience more responsive and helpful customer service with Glassbox.
- Users mention that Glassbox's analytics capabilities, particularly in predictive analytics (10.0), are highly rated, while Medallia DXA does not provide the same level of advanced analytics, which could impact decision-making based on user data.
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Pricing
Entry-Level Pricing
Glassbox
No pricing availableMedallia Digital Experience Analytics (DXA)
No pricing availableFree Trial
Glassbox
No trial information availableMedallia Digital Experience Analytics (DXA)
No trial information availableRatings
Meets Requirements
9.8
684
7.8
20
Ease of Use
9.7
685
7.8
20
Ease of Setup
9.8
420
7.5
8
Ease of Admin
9.8
337
9.0
8
Quality of Support
9.8
683
8.6
19
Has the product been a good partner in doing business?
9.9
341
9.6
9
Product Direction (% positive)
9.9
676
8.8
19
Features by Category
Metrics
9.9
538
8.3
9
9.8
536
8.5
10
9.9
535
7.5
10
9.9
536
8.5
9
9.9
531
7.3
8
9.9
520
8.0
9
9.9
515
7.6
9
9.9
520
8.1
9
9.9
518
8.8
10
Reporting
9.9
535
Not enough data
9.9
521
7.3
8
9.8
516
7.9
7
9.9
515
8.3
9
9.9
513
7.5
10
9.9
505
8.5
9
9.9
516
6.9
9
Other
9.9
507
Feature Not Available
9.9
493
Feature Not Available
9.9
490
8.1
9
9.9
484
8.5
8
9.9
479
7.4
7
9.8
477
Not enough data
9.9
477
7.6
7
Administration
9.9
505
Not enough data
9.9
482
Not enough data
9.9
521
Not enough data
9.8
511
Not enough data
User Identification
9.9
472
Not enough data
10.0
473
Not enough data
10.0
477
Not enough data
Tracking & Reporting
10.0
464
Not enough data
10.0
461
Not enough data
10.0
458
Not enough data
9.9
456
Not enough data
10.0
466
Not enough data
10.0
462
Not enough data
Metrics
10.0
449
Not enough data
9.9
459
Not enough data
10.0
460
Not enough data
10.0
457
Not enough data
10.0
462
Not enough data
User Response Methods
10.0
149
Not enough data
10.0
168
Not enough data
10.0
151
Not enough data
9.9
147
Not enough data
9.6
149
Not enough data
Participant Selection
10.0
155
Not enough data
9.2
137
Not enough data
10.0
156
Not enough data
9.2
136
Not enough data
Insights
10.0
144
Not enough data
10.0
143
Not enough data
10.0
141
Not enough data
Generative AI
10.0
50
Not enough data
User Behavior
9.8
499
|
Verified
9.0
12
|
Verified
9.8
501
|
Verified
Not enough data
9.8
494
|
Verified
8.3
12
|
Verified
9.8
496
|
Verified
7.6
12
|
Verified
A/B Testing
9.8
481
|
Verified
8.1
9
9.8
487
7.8
6
|
Verified
9.8
507
|
Verified
7.2
9
|
Verified
9.9
475
|
Verified
7.6
9
|
Verified
Visitor Information
9.9
521
|
Verified
8.3
8
|
Verified
9.8
542
|
Verified
7.7
8
|
Verified
Product Analytics
10.0
437
8.3
5
10.0
439
7.4
7
10.0
440
6.9
6
10.0
443
8.3
7
9.9
446
7.2
6
10.0
439
8.3
7
9.9
458
7.7
5
10.0
435
7.9
8
Analytics
10.0
291
Not enough data
10.0
291
Not enough data
10.0
290
Not enough data
10.0
293
Not enough data
10.0
290
Not enough data
10.0
304
Not enough data
Administration
10.0
302
Not enough data
10.0
285
Not enough data
10.0
286
Not enough data
Generative AI
10.0
55
Not enough data
Experience
10.0
428
Not enough data
9.9
429
Not enough data
9.9
431
Not enough data
Management
10.0
402
Not enough data
9.9
425
Not enough data
9.9
424
Not enough data
Performance
10.0
424
Not enough data
10.0
425
Not enough data
10.0
423
Not enough data
10.0
424
Not enough data
Platform Basics
10.0
329
Not enough data
9.9
332
Not enough data
10.0
325
Not enough data
10.0
326
Not enough data
10.0
154
Not enough data
Platform Basics
9.9
462
|
Verified
Not enough data
9.8
467
|
Verified
Not enough data
Platform Data
9.9
464
|
Verified
Not enough data
9.9
463
|
Verified
Not enough data
9.9
470
|
Verified
Not enough data
9.9
466
|
Verified
Not enough data
Platform Additional Functionality
9.8
465
|
Verified
Not enough data
9.9
458
|
Verified
Not enough data
9.9
470
|
Verified
Not enough data
Feedback Management
10.0
203
Not enough data
10.0
203
Not enough data
10.0
203
Not enough data
Feedback Analysis
10.0
204
Not enough data
9.8
202
Not enough data
10.0
203
Not enough data
Feedback Sources
10.0
202
Not enough data
10.0
204
Not enough data
9.5
202
Not enough data
10.0
200
Not enough data
Generative AI
10.0
59
Not enough data
Feature Not Available
Not enough data
Computing
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Experimental Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
10.0
58
Not enough data
Feature Not Available
Not enough data
Survey Management
10.0
287
Not enough data
10.0
266
Not enough data
10.0
265
Not enough data
9.6
260
Not enough data
Process Management
10.0
261
Not enough data
10.0
261
Not enough data
10.0
264
Not enough data
10.0
276
Not enough data
System Management
10.0
239
Not enough data
10.0
233
Not enough data
Analysis
9.9
474
8.1
12
9.9
475
8.9
9
9.9
459
8.5
11
9.9
458
7.4
12
9.9
460
7.6
12
Reporting
10.0
461
7.5
12
9.9
461
9.0
12
9.9
459
8.3
9
10.0
454
8.3
12
Metrics
10.0
449
Not enough data
9.9
459
Not enough data
10.0
460
Not enough data
10.0
457
Not enough data
10.0
462
Not enough data
Variation Testing
10.0
422
Not enough data
10.0
422
Not enough data
10.0
425
Not enough data
10.0
430
Not enough data
10.0
420
Not enough data
10.0
423
Not enough data
Reporting
10.0
452
Not enough data
10.0
450
Not enough data
Personalization
10.0
439
Not enough data
10.0
422
Not enough data
10.0
418
Not enough data
Administration
10.0
420
Not enough data
10.0
421
Not enough data
10.0
423
Not enough data
10.0
423
Not enough data
Categories
Categories
Shared Categories
Glassbox and Medallia Digital Experience Analytics (DXA) are categorized as Product Analytics, Session Replay, Heatmap Tools, and Digital Analytics
Reviews
Reviewers' Company Size
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Medallia Digital Experience Analytics (DXA)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
35.8%
Insurance
11.9%
Retail
11.2%
Telecommunications
5.6%
Banking
3.6%
Other
31.9%
Telecommunications
15.6%
Insurance
15.6%
Financial Services
9.4%
Retail
6.3%
Oil & Energy
6.3%
Other
46.9%
Most Helpful Reviews
Glassbox
Most Helpful Favorable Review
Thomas O.
Verified User in Financial Services
Well first of all its really easy to use and to get setup. literally I was up and running in a few hours. In terms of looking up sessions - I can find all sessions I need very quickly based on any kind of attribute or piece of data which was part of the...
Most Helpful Critical Review
Logan J.
Verified User in Banking
It may be my lack of experience with the tool but I have feel like Glassbox is clunky.
Medallia Digital Experience Analytics (DXA)
Most Helpful Favorable Review
Collins H.
Verified User in Insurance
I think the biggest win for me is being able to create custom segments in GA 360 and apply a Decibel custom dimension to a report using that custom segment and get in real time the playback sessions of customers that did not complete a task or reach a...
Most Helpful Critical Review
Oscar N.
Verified User in Consumer Electronics
I dislike the hover and click data that seems to take a sample. Also when scrolling down a page click data seems to be innacurate for the click heatmaps, and to be honest I have no idea where people have clicked. Also there is many features which I do not...
Thomas O.
Verified User in Financial Services
Well first of all its really easy to use and to get setup. literally I was up and running in a few hours. In terms of looking up sessions - I can find all sessions I need very quickly based on any kind of attribute or piece of data which was part of the...
Collins H.
Verified User in Insurance
I think the biggest win for me is being able to create custom segments in GA 360 and apply a Decibel custom dimension to a report using that custom segment and get in real time the playback sessions of customers that did not complete a task or reach a...
Logan J.
Verified User in Banking
It may be my lack of experience with the tool but I have feel like Glassbox is clunky.
Oscar N.
Verified User in Consumer Electronics
I dislike the hover and click data that seems to take a sample. Also when scrolling down a page click data seems to be innacurate for the click heatmaps, and to be honest I have no idea where people have clicked. Also there is many features which I do not...
Alternatives
Discussions
When do we get to utilize Customer Journey Maps?
2 comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
Medallia Digital Experience Analytics (DXA) has no discussions with answers
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