Compare Gist and tawk.to 
At a Glance
Market Segments
Small-Business (94.0% of reviews)
Small-Business (74.9% of reviews)
Entry-Level Pricing
$0 Free Forever
Free Per Month
Gist
Star Rating
(218)4.6 out of 5
Market Segments
Small-Business (94.0% of reviews)
Entry-Level Pricing
$0 Free Forever
Browse all 2 pricing planstawk.to
Star Rating
(190)4.5 out of 5
Market Segments
Small-Business (74.9% of reviews)
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that tawk.to excels in its "Ease of Setup" with a score of 9.3, making it a preferred choice for small businesses looking for a quick implementation. In contrast, Gist's setup ease is rated lower at 8.9, which may lead to a slightly longer onboarding process.
- Reviewers mention that Gist offers superior "Quality of Support" with a score of 9.0 compared to tawk.to's 8.4. This indicates that Gist may provide more responsive and helpful customer service, which is crucial for businesses needing immediate assistance.
- G2 users highlight tawk.to's strong performance in "Pop-up Chat" functionality, scoring 9.3, which is slightly lower than Gist's 9.4. This suggests that while both platforms offer effective chat solutions, Gist may have a slight edge in this area.
- Users on G2 report that tawk.to's "Automated Email Responses" feature is rated 8.9, which is higher than Gist's 8.4. This indicates that tawk.to may provide more robust automation capabilities for email communications, enhancing user engagement.
- Reviewers mention that Gist shines in "AI Text Generation" with a score of 6.4, while tawk.to's score is even lower at 5.0. This suggests that Gist may offer more advanced AI capabilities for content creation, which could be beneficial for marketing teams.
- Users say that both platforms have similar scores for "Conversation Archiving," with tawk.to at 8.9 and Gist at 9.0. However, Gist's slight advantage may indicate a more user-friendly experience in managing past conversations, which is essential for customer relationship management.
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Pricing
Entry-Level Pricing
Gist
Gist Free
$0
Free Forever
For small business owners who want to start marketing right with lead capture forms, contact tracking, email marketing and connect with and support customers - for free.
- Live chat
- Conversations inbox
- Saved replies
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
Gist
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
8.8
194
9.1
164
Ease of Use
8.8
193
9.1
163
Ease of Setup
8.8
153
9.3
78
Ease of Admin
8.8
153
9.1
76
Quality of Support
9.0
186
8.4
133
Has the product been a good partner in doing business?
9.2
150
8.9
65
Product Direction (% positive)
9.6
184
9.0
156
Features by Category
Email Marketing
9.0
45
Not enough data
8.7
46
Not enough data
8.4
34
Not enough data
8.8
44
Not enough data
8.8
44
Not enough data
8.4
42
Not enough data
8.9
38
Not enough data
8.6
38
Not enough data
8.1
26
Not enough data
Reporting & Analytics
Feature Not Available
Not enough data
8.3
39
Not enough data
Platform
Feature Not Available
Not enough data
8.3
32
Not enough data
9.0
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integration
8.6
37
Not enough data
8.5
32
Not enough data
Feature Not Available
Not enough data
8.2
29
Not enough data
8.2
29
Not enough data
7.6
23
Not enough data
Design and Customization
8.1
18
Not enough data
8.0
21
Not enough data
8.3
19
Not enough data
8.3
19
Not enough data
Campaigns
8.5
21
Not enough data
8.5
21
Not enough data
Feature Not Available
Not enough data
8.3
20
Not enough data
Integrations
8.4
19
Not enough data
Feature Not Available
Not enough data
7.3
15
Not enough data
8.6
15
Not enough data
Generative AI
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Communication
9.3
151
|
Verified
9.3
130
|
Verified
9.1
145
|
Verified
8.9
131
|
Verified
8.7
133
|
Verified
8.0
97
|
Verified
9.1
112
|
Verified
9.0
115
|
Verified
7.0
26
8.4
38
Internal Use
8.3
143
|
Verified
8.5
124
|
Verified
8.9
131
|
Verified
8.9
120
|
Verified
8.7
124
|
Verified
8.5
110
8.7
114
|
Verified
8.7
112
|
Verified
8.6
124
|
Verified
8.7
108
|
Verified
8.6
137
|
Verified
8.4
109
|
Verified
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.6
37
Not enough data
8.6
36
Not enough data
Feature Not Available
Not enough data
8.3
22
Not enough data
8.1
24
Not enough data
Self-Service Platform
7.7
27
Not enough data
8.4
23
Not enough data
7.2
18
Not enough data
7.8
25
Not enough data
Categories
Categories
Shared Categories
Gist and tawk.to are categorized as Live Chat
Unique Categories
tawk.to has no unique categories
Reviews
Reviewers' Company Size
Gist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
22.5%
Computer Software
8.7%
Information Technology and Services
6.9%
Internet
5.5%
E-Learning
3.7%
Other
52.8%
Computer Software
12.6%
Information Technology and Services
10.9%
Marketing and Advertising
8.7%
Internet
5.5%
Education Management
4.4%
Other
57.9%
Most Helpful Reviews
Gist
Most Helpful Favorable Review
Masuk Sarker B.
Verified User in Information Services
this software is all rounder software to control any type of online business. but i like getgist user interface and their super fast support.
Most Helpful Critical Review
Alex S.
Verified User in Construction
Fraudulent charges- huge limitations after 3 months some limits in usage, but have not affected as a medium size business. Missing AI option on mobile device
tawk.to
Most Helpful Favorable Review
Gaurav S.
Verified User in Information Technology and Services
The most amazing part of the tawk to the tool is its easy integration feature. You can easily integrate with your website whether it's a WordPress-based website or a proper PHP-coded one.
Most Helpful Critical Review
Verified User in Marketing and Advertising
I repeatedly asked for help as my clients complained they did not get mails from the helpdesk system. I repeatedly complained to Tawk.to and they did nothing to solve it. They tried blaming it on me, but whenever I used my own mail to reply to customers all...
Masuk Sarker B.
Verified User in Information Services
this software is all rounder software to control any type of online business. but i like getgist user interface and their super fast support.
Gaurav S.
Verified User in Information Technology and Services
The most amazing part of the tawk to the tool is its easy integration feature. You can easily integrate with your website whether it's a WordPress-based website or a proper PHP-coded one.
Alex S.
Verified User in Construction
Fraudulent charges- huge limitations after 3 months some limits in usage, but have not affected as a medium size business. Missing AI option on mobile device
Verified User in Marketing and Advertising
I repeatedly asked for help as my clients complained they did not get mails from the helpdesk system. I repeatedly complained to Tawk.to and they did nothing to solve it. They tried blaming it on me, but whenever I used my own mail to reply to customers all...
Discussions
Is there a way to embed email collection forms with the use of popups?
1 comment
Official Response from Gist
Sure you can, Vik.
With Gist, it's incredibly easy to embed any forms on your site. Here's a guide to help you get started:...Read more
Gist has no more discussions with answers
What is tawk.to used for?
1 comment
AS
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers
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