Compare Gist and Intercom 
At a Glance
Market Segments
Small-Business (94.0% of reviews)
Small-Business (59.1% of reviews)
Entry-Level Pricing
$0 Free Forever
$39.00 1 Seat Per Month
Gist
Star Rating
(218)4.6 out of 5
Market Segments
Small-Business (94.0% of reviews)
Entry-Level Pricing
$0 Free Forever
Browse all 2 pricing plansIntercom
Star Rating
(3,361)4.5 out of 5
Market Segments
Small-Business (59.1% of reviews)
Entry-Level Pricing
$39.00 1 Seat Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, receiving a high score of 9.3, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, Gist's Live Chat feature, while still strong at 9.4, lacks some of the advanced customization options that users of Intercom appreciate.
- Reviewers mention that Gist's Free Forever plan is a significant advantage for small businesses, allowing them to access essential features without any cost. In comparison, Intercom's entry-level price of $39.00 may be a barrier for startups and smaller companies looking for budget-friendly options.
- Users on G2 highlight Gist's superior Quality of Support, scoring 9.0, with many reviewers praising the responsiveness and helpfulness of the support team. Intercom, while still rated well at 8.7, has received feedback indicating that response times can be slower during peak hours.
- Reviewers mention that Intercom's Email Marketing capabilities, particularly in Automated Email Responses, score an impressive 8.9, making it a preferred choice for businesses focused on email campaigns. Gist, while competitive, does not match this level of automation sophistication.
- Users say that Gist shines in its Community Forums feature, scoring 8.8, which fosters user engagement and peer support. Intercom, on the other hand, does not offer a similar feature, which some users feel limits community interaction.
- G2 users report that Gist's Generative AI features, particularly in AI Text Generation and AI Text Summarization, are less robust, scoring 6.4, which has disappointed users looking for advanced AI capabilities. Intercom, with scores around 8.4, provides a more comprehensive AI experience that users find beneficial for content creation and summarization tasks.
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Pricing
Entry-Level Pricing
Gist
Gist Free
$0
Free Forever
For small business owners who want to start marketing right with lead capture forms, contact tracking, email marketing and connect with and support customers - for free.
- Live chat
- Conversations inbox
- Saved replies
Intercom
Essential
$39.00
1 Seat Per Month
The customer support plan for individuals, startups, and small businesses.
- Shared inbox
- Fin AI chatbot
- Public help center
Free Trial
Gist
Free Trial is available
Intercom
Free Trial is available
Ratings
Meets Requirements
8.8
194
8.8
2,543
Ease of Use
8.8
193
8.9
2,571
Ease of Setup
8.8
153
8.5
1,210
Ease of Admin
8.8
153
8.7
1,150
Quality of Support
9.0
186
8.7
2,444
Has the product been a good partner in doing business?
9.2
150
8.8
1,150
Product Direction (% positive)
9.6
184
8.8
2,395
Features by Category
Email Marketing
9.0
45
Not enough data
8.7
46
Not enough data
8.4
34
Not enough data
8.8
44
Not enough data
8.8
44
Not enough data
8.4
42
Not enough data
8.9
38
Not enough data
8.6
38
Not enough data
8.1
26
Not enough data
Reporting & Analytics
Feature Not Available
Not enough data
8.3
39
Not enough data
Platform
Feature Not Available
Not enough data
8.3
32
Not enough data
9.0
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integration
8.6
37
Not enough data
8.5
32
Not enough data
Feature Not Available
Not enough data
8.2
29
Not enough data
8.2
29
Not enough data
7.6
23
Not enough data
Ticket and Case Management
Not enough data
8.7
1000
|
Verified
Not enough data
8.8
1018
|
Verified
Not enough data
8.7
993
|
Verified
Not enough data
8.6
1041
|
Verified
Not enough data
8.4
582
|
Verified
Not enough data
8.9
1039
|
Verified
Not enough data
8.8
962
|
Verified
Not enough data
8.6
863
|
Verified
Generative AI
Not enough data
8.3
160
Not enough data
8.2
162
Communication Channels
Not enough data
9.0
793
|
Verified
Not enough data
8.8
993
|
Verified
Not enough data
9.4
1165
|
Verified
Not enough data
8.4
718
Not enough data
7.7
433
Platform
Not enough data
8.3
602
|
Verified
8.3
143
|
Verified
8.3
1101
|
Verified
Not enough data
8.8
706
|
Verified
Not enough data
8.7
672
|
Verified
Not enough data
8.1
900
|
Verified
Not enough data
8.1
903
|
Verified
Messenger
Not enough data
8.8
369
|
Verified
Not enough data
8.1
350
|
Verified
Not enough data
9.3
465
|
Verified
Not enough data
8.5
313
|
Verified
Channels
Not enough data
8.1
281
|
Verified
Not enough data
9.0
426
|
Verified
Not enough data
8.0
195
|
Verified
Not enough data
7.4
109
Not enough data
8.2
219
|
Verified
Customers
Not enough data
8.8
417
|
Verified
Not enough data
8.6
421
|
Verified
Not enough data
8.2
424
|
Verified
Not enough data
8.4
375
|
Verified
Not enough data
8.2
367
|
Verified
User Analysis
Not enough data
8.6
137
Not enough data
8.3
154
User Support
Not enough data
9.1
164
Not enough data
8.1
116
Not enough data
8.8
148
Walkthrough Type
Not enough data
8.9
133
Not enough data
9.0
144
Channels
Not enough data
8.8
187
Not enough data
8.4
178
Not enough data
7.6
168
Design
Not enough data
8.6
183
Not enough data
8.5
185
Not enough data
8.8
191
Not enough data
8.8
182
Not enough data
8.8
176
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design and Customization
8.1
18
Not enough data
8.0
21
Not enough data
8.3
19
Not enough data
8.3
19
Not enough data
Campaigns
8.5
21
Not enough data
8.5
21
Not enough data
Feature Not Available
Not enough data
8.3
20
Not enough data
Integrations
8.4
19
Not enough data
Feature Not Available
Not enough data
7.3
15
Not enough data
8.6
15
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
Not enough data
9.2
61
Not enough data
9.1
63
Not enough data
9.0
61
Automation - AI Agents
Not enough data
8.5
41
Not enough data
9.1
43
Not enough data
Feature Not Available
Not enough data
8.3
42
Not enough data
9.0
42
Platform
Not enough data
9.3
60
Not enough data
9.0
60
Not enough data
9.1
60
Autonomy - AI Agents
Not enough data
8.6
43
Not enough data
8.8
44
Not enough data
8.8
43
Not enough data
8.8
45
Generative AI
Not enough data
Feature Not Available
Not enough data
9.0
30
Responses
Not enough data
8.8
510
Not enough data
8.8
501
Not enough data
9.1
499
Not enough data
8.9
475
Not enough data
8.7
399
Platform
Not enough data
9.5
526
Not enough data
8.9
499
Not enough data
8.8
495
Not enough data
8.7
478
Not enough data
8.5
339
Not enough data
8.9
445
Not enough data
8.9
501
Generative AI
Not enough data
Feature Not Available
Not enough data
8.5
63
Conversational Platform
Not enough data
8.7
984
Not enough data
8.7
763
Not enough data
8.8
785
Not enough data
9.0
707
Support Automation
Not enough data
8.7
788
Not enough data
8.7
828
Not enough data
8.6
446
Not enough data
8.8
736
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Support
Not enough data
8.8
100
Not enough data
8.0
91
Not enough data
9.2
102
Automation
Not enough data
8.7
100
Not enough data
8.6
105
Not enough data
8.7
97
Artificial Intelligence
Not enough data
8.7
99
Not enough data
8.9
97
Not enough data
8.5
99
Generative AI
Feature Not Available
8.4
193
Feature Not Available
8.4
192
Feature Not Available
Feature Not Available
Communication
9.3
151
|
Verified
9.3
1322
|
Verified
9.1
145
|
Verified
8.9
1330
|
Verified
8.7
133
|
Verified
8.8
1079
|
Verified
9.1
112
|
Verified
9.2
1243
|
Verified
7.0
26
8.6
487
Internal Use
8.3
143
|
Verified
8.3
1101
|
Verified
8.9
131
|
Verified
8.8
985
|
Verified
8.7
124
|
Verified
8.4
937
|
Verified
8.7
114
|
Verified
8.7
1134
|
Verified
8.6
124
|
Verified
9.0
1208
|
Verified
8.6
137
|
Verified
8.6
1176
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Self-Service Experience
8.6
37
9.0
570
8.6
36
9.0
569
Feature Not Available
Feature Not Available
8.3
22
8.3
409
8.1
24
8.5
455
Self-Service Platform
7.7
27
8.7
452
8.4
23
8.8
457
7.2
18
8.3
394
7.8
25
8.8
441
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
77
Not enough data
9.0(won by default)
74
Not enough data
9.6(won by default)
77
Channels
Not enough data
9.5(won by default)
77
Not enough data
8.8(won by default)
76
Not enough data
9.5(won by default)
80
Not enough data
8.5(won by default)
70
Not enough data
8.8(won by default)
72
Insight
Not enough data
9.2(won by default)
75
Not enough data
9.3(won by default)
76
Not enough data
8.9(won by default)
72
Not enough data
9.4(won by default)
72
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Gist and Intercom are categorized as Live Chat and Customer Self-Service
Unique Categories
Gist is categorized as Pop-Up Builder and Email Marketing
Reviews
Reviewers' Company Size
Gist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
22.5%
Computer Software
8.7%
Information Technology and Services
6.9%
Internet
5.5%
E-Learning
3.7%
Other
52.8%
Computer Software
26.1%
Information Technology and Services
13.2%
Financial Services
7.4%
Internet
5.3%
Marketing and Advertising
4.9%
Other
43.1%
Most Helpful Reviews
Gist
Most Helpful Favorable Review
Masuk Sarker B.
Verified User in Information Services
this software is all rounder software to control any type of online business. but i like getgist user interface and their super fast support.
Most Helpful Critical Review
Alex S.
Verified User in Construction
Fraudulent charges- huge limitations after 3 months some limits in usage, but have not affected as a medium size business. Missing AI option on mobile device
Intercom
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Masuk Sarker B.
Verified User in Information Services
this software is all rounder software to control any type of online business. but i like getgist user interface and their super fast support.
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Alex S.
Verified User in Construction
Fraudulent charges- huge limitations after 3 months some limits in usage, but have not affected as a medium size business. Missing AI option on mobile device
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Discussions
Is there a way to embed email collection forms with the use of popups?
1 comment
Official Response from Gist
Sure you can, Vik.
With Gist, it's incredibly easy to embed any forms on your site. Here's a guide to help you get started:...Read more
Gist has no more discussions with answers
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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