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Compare Gainsight Product Experience and Jira 
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At a Glance
Market Segments
Mid-Market (61.9% of reviews)
Mid-Market (43.7% of reviews)
Entry-Level Pricing
No pricing available
Free 10 Users Per Month
Gainsight Product Experience
Star Rating
(240)4.4 out of 5
Market Segments
Mid-Market (61.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Product ExperienceJira
Star Rating
(7,210)4.3 out of 5
Market Segments
Mid-Market (43.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira excels in its Kanban Board feature, scoring 8.8, which allows teams to visualize their workflow effectively. In contrast, Gainsight Product Experience's Kanban Board scored lower at 7.2, indicating that users may find it less intuitive for managing tasks.
- Reviewers mention that Jira's Custom Workflows feature, rated at 8.6, provides significant flexibility for teams to tailor their processes. Gainsight Product Experience, with a score of 7.4, may not offer the same level of customization, which could limit its adaptability for some users.
- G2 users highlight that Gainsight Product Experience shines in Quality of Support, scoring 8.8 compared to Jira's 8.2. This suggests that users may find Gainsight's support more responsive and helpful when issues arise.
- Users on G2 report that Jira's Ease of Use is rated at 8.0, making it relatively user-friendly, while Gainsight Product Experience has a lower score of 7.7, indicating that some users may face a steeper learning curve.
- Reviewers mention that Gainsight Product Experience offers superior User Response Methods, particularly with its high score of 9.4 for Video Snippets, which enhances user engagement. Jira does not have a comparable feature, which may limit its ability to gather user feedback effectively.
- Users say that Jira's Task Ranking feature, rated at 8.7, helps prioritize work efficiently, while Gainsight Product Experience's score of 8.1 suggests it may not be as effective in helping teams manage their tasks based on priority.
Pricing
Entry-Level Pricing
Gainsight Product Experience
No pricing availableJira
Free
Free
10 Users Per Month
Free forever for 10 users
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards
Free Trial
Gainsight Product Experience
Free Trial is available
Jira
Free Trial is available
Ratings
Meets Requirements
8.5
192
8.9
5,905
Ease of Use
7.7
194
8.1
5,976
Ease of Setup
7.3
96
7.9
2,195
Ease of Admin
8.0
96
7.6
1,467
Quality of Support
8.8
173
8.3
4,601
Has the product been a good partner in doing business?
8.9
93
8.5
1,329
Product Direction (% positive)
8.6
184
8.4
5,733
Features by Category
Tasks
Not enough data
9.2
612
Not enough data
8.9
606
Not enough data
9.1
610
Not enough data
8.7
596
Not enough data
8.4
576
Not enough data
8.2
573
Not enough data
8.5
590
Not enough data
8.4
527
Projects
Not enough data
8.9
584
Not enough data
8.7
563
Not enough data
8.2
541
Not enough data
8.4
549
Not enough data
8.6
559
Not enough data
7.7
490
Not enough data
9.1
528
Not enough data
8.3
546
Not enough data
8.0
484
Not enough data
8.1
491
Not enough data
8.6
533
Resource Management
Not enough data
8.3
525
Not enough data
8.3
530
Not enough data
8.5
525
Project Monitoring
Not enough data
8.4
515
Not enough data
8.4
524
Not enough data
8.7
545
Generative AI
Not enough data
7.4
454
Not enough data
7.5
453
Agentic AI - Project Management
Not enough data
7.4
321
Not enough data
7.7
323
Not enough data
7.8
328
Not enough data
7.6
318
Not enough data
7.6
323
Not enough data
7.5
322
Not enough data
7.9
328
User Response Methods
8.9
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
27
Not enough data
Participant Selection
8.5
34
Not enough data
Feature Not Available
Not enough data
7.7
22
Not enough data
6.7
19
Not enough data
Insights
8.2
35
Not enough data
7.6
30
Not enough data
7.7
27
Not enough data
Generative AI
6.7
9
Not enough data
User Analysis
8.8
78
Not enough data
8.2
88
Not enough data
User Support
8.2
82
Not enough data
8.1
45
Not enough data
8.3
61
Not enough data
Walkthrough Type
8.3
54
Not enough data
8.5
72
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Product Analytics
7.9
114
Not enough data
8.4
118
Not enough data
7.8
103
Not enough data
7.4
100
Not enough data
7.2
81
Not enough data
7.4
94
Not enough data
7.2
72
Not enough data
7.2
87
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bug Reporting
Not enough data
8.8
1814
Not enough data
8.8
1771
Not enough data
8.8
1845
Bug Monitoring
Not enough data
8.6
1758
Not enough data
8.9
1860
Not enough data
8.8
1738
Agentic AI - Bug Tracking
Not enough data
7.6
272
Not enough data
7.7
275
Not enough data
7.7
273
Responses
Not enough data
9.4
38
Not enough data
9.3
38
Not enough data
9.4
38
Automation - AI Agents
Not enough data
8.9
37
Not enough data
9.0
36
Not enough data
9.0
37
Not enough data
9.3
37
Not enough data
9.3
37
Platform
Not enough data
9.3
38
Not enough data
9.4
39
Not enough data
9.3
38
Autonomy - AI Agents
Not enough data
8.9
37
Not enough data
9.1
37
Not enough data
9.2
37
Not enough data
9.1
37
Generative AI
Not enough data
9.2
39
Not enough data
9.1
37
Communication
Feature Not Available
8.4
2697
Feature Not Available
8.2
2557
Feature Not Available
8.2
2468
Planning
Feature Not Available
8.7
3173
Feature Not Available
8.8
3252
Feature Not Available
8.8
2990
Feature Not Available
8.7
3092
Feature Not Available
8.3
2688
Workflow Management
Feature Not Available
8.6
3040
Feature Not Available
8.8
3299
Feature Not Available
7.9
2298
Feature Not Available
8.4
2533
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gainsight Product Experience and Jira are categorized as Product Management
Unique Categories
Gainsight Product Experience is categorized as Product Analytics, Digital Adoption Platform, and User Research
Reviews
Reviewers' Company Size
Gainsight Product Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.1%
Information Technology and Services
14.0%
Hospital & Health Care
4.2%
Education Management
3.8%
Marketing and Advertising
3.0%
Other
36.9%
Information Technology and Services
24.0%
Computer Software
23.7%
Financial Services
4.5%
Internet
4.3%
Marketing and Advertising
4.1%
Other
39.3%
Discussions
What is Gainsight PX?
1 Comment
GH
Gainsight PX is a product intelligence and communication tool that helps you track usage trends, user engagement, user retention, provides onboarding...Read more
What is Gainsight software?
1 Comment
EN
GainSight PX is a tool that monitor users' usage of software in the cloud. Read more
Gainsight Product Experience has no more discussions with answers
Is Jira a good tool?
12 Comments
MP
Yes, It's very useful, Just start on it and give some time on that.Read more
What are the features of JIRA?
11 Comments
CS
Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your...Read more
How is Jira transforming project management practices in agile software development teams?
8 Comments
VC
help teams plan sprints, manage backlogsRead more
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