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- Gainsight Customer Success-vs-UserIQ
Compare Gainsight Customer Success and UserIQ 
At a Glance
Market Segments
Mid-Market (58.2% of reviews)
Mid-Market (49.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gainsight Customer Success
Star Rating
(1,552)4.5 out of 5
Market Segments
Mid-Market (58.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessUserIQ
Star Rating
(117)4.4 out of 5
Market Segments
Mid-Market (49.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about UserIQSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gainsight Customer Success excels in Quality of Support with a score of 8.5, while UserIQ shines even brighter with a score of 9.2, indicating a more responsive and helpful support team.
- Reviewers mention that Gainsight offers robust Customer Health Scores and Customer Monitoring features, both rated at 8.6, which help in tracking customer engagement effectively. In contrast, UserIQ also matches this score but is noted for its superior Product Engagement feature rated at 8.5, which enhances user interaction.
- G2 users highlight that Gainsight's Ease of Setup is rated at 6.4, which some find challenging, whereas UserIQ's score of 7.3 suggests a more user-friendly onboarding process, making it easier for teams to get started quickly.
- Users on G2 report that Gainsight's Custom Triggers feature is rated at 8.1, allowing for tailored user experiences, while UserIQ's score of 7.7 indicates it may not be as flexible in this area, leading to less personalized user interactions.
- Reviewers mention that Gainsight's Retention metric is rated at 8.1, which is crucial for understanding customer loyalty, while UserIQ's score of 8.5 in Surveys suggests it provides better tools for gathering customer feedback, potentially leading to improved retention strategies.
- Users say that Gainsight's Scalability is rated at 8.5, making it suitable for growing businesses, while UserIQ's higher score of 8.7 indicates it may offer even better options for scaling operations as user needs evolve.
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Product Fruits
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Pricing
Entry-Level Pricing
Gainsight Customer Success
No pricing availableUserIQ
No pricing availableFree Trial
Gainsight Customer Success
No trial information availableUserIQ
Free Trial is available
Ratings
Meets Requirements
8.6
1,258
8.4
100
Ease of Use
8.0
1,287
7.8
100
Ease of Setup
6.5
638
7.3
64
Ease of Admin
6.8
608
8.1
65
Quality of Support
8.5
1,077
9.2
100
Has the product been a good partner in doing business?
8.9
617
9.4
65
Product Direction (% positive)
9.2
1,262
9.2
102
Features by Category
Metrics
Not enough data
Feature Not Available
Not enough data
8.9
40
Not enough data
8.3
27
Not enough data
8.5
36
Not enough data
8.5
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reporting
Not enough data
Feature Not Available
Not enough data
8.2
36
Not enough data
Feature Not Available
Not enough data
8.8
42
Not enough data
7.7
11
Not enough data
7.4
11
Not enough data
7.7
27
Other
Not enough data
8.8
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.8
34
Not enough data
8.1
7
Not enough data
9.2
33
Not enough data
8.7
27
Administration
Not enough data
8.2
33
Not enough data
Feature Not Available
Not enough data
8.0
42
Not enough data
9.1
44
Customer Information
8.6
1028
|
Verified
8.6
50
|
Verified
8.5
982
|
Verified
8.5
59
|
Verified
8.3
972
|
Verified
8.1
50
|
Verified
8.2
986
|
Verified
Not enough data
8.1
850
|
Verified
8.4
62
|
Verified
7.8
833
|
Verified
8.5
64
|
Verified
8.0
879
|
Verified
8.6
51
|
Verified
Predictions
7.9
863
|
Verified
7.8
33
|
Verified
7.4
754
|
Verified
7.8
27
|
Verified
8.1
827
|
Verified
7.7
30
|
Verified
6.8
580
|
Verified
6.9
13
Platform
8.2
1027
|
Verified
8.3
66
|
Verified
7.9
892
|
Verified
8.5
50
|
Verified
7.7
901
|
Verified
7.8
47
|
Verified
8.1
903
|
Verified
Not enough data
8.0
947
|
Verified
7.9
41
|
Verified
8.0
939
|
Verified
8.4
55
|
Verified
8.5
944
|
Verified
8.7
54
|
Verified
8.6
854
|
Verified
9.0
45
|
Verified
8.4
971
|
Verified
8.3
60
|
Verified
8.4
941
|
Verified
8.9
60
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
User Analysis
Not enough data
8.8
13
Not enough data
Feature Not Available
User Support
Not enough data
8.7
17
Not enough data
7.7
5
Not enough data
8.0
10
Walkthrough Type
Not enough data
8.5
10
Not enough data
8.4
19
Product Analytics
Not enough data
8.3
22
Not enough data
8.3
22
Not enough data
8.8
20
Not enough data
Feature Not Available
Not enough data
7.3
13
Not enough data
Feature Not Available
Not enough data
8.2
15
Not enough data
7.5
12
Sales Team
7.7
86
Not enough data
Feature Not Available
Not enough data
8.0
123
Not enough data
Intelligence
7.8
109
Not enough data
6.9
94
Not enough data
7.7
88
Not enough data
Mapping
7.6
97
Not enough data
8.0
108
Not enough data
Analytics
8.7
163
Not enough data
8.6
140
Not enough data
7.9
113
Not enough data
6.7
101
Not enough data
Customization
8.0
135
Not enough data
7.6
96
Not enough data
7.5
93
Not enough data
7.5
90
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Gainsight Customer Success and UserIQ are categorized as Customer Success
Unique Categories
Gainsight Customer Success is categorized as Experience Management and Customer Revenue Optimization
Reviews
Reviewers' Company Size
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserIQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
39.6%
Information Technology and Services
19.6%
Marketing and Advertising
4.0%
Telecommunications
3.9%
Internet
3.4%
Other
29.6%
Computer Software
32.2%
Marketing and Advertising
13.9%
Internet
7.0%
Information Technology and Services
6.1%
Accounting
5.2%
Other
35.7%
Most Helpful Reviews
Gainsight Customer Success
Most Helpful Favorable Review
Steven D.
Verified User in Computer Software
Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...
Most Helpful Critical Review
Verified User in Computer Software
The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...
UserIQ
Most Helpful Favorable Review
Eike M.
Verified User in Information Technology and Services
They have an "easy to use" platform, that help with insights and user onboarding, and can be used to drive product roadmap
Most Helpful Critical Review
Richard W.
Verified User in Internet
Didn't cover all platforms. But I'm sure their dev team will continue to build and fix anything we had an issue with
Steven D.
Verified User in Computer Software
Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...
Eike M.
Verified User in Information Technology and Services
They have an "easy to use" platform, that help with insights and user onboarding, and can be used to drive product roadmap
Verified User in Computer Software
The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...
Richard W.
Verified User in Internet
Didn't cover all platforms. But I'm sure their dev team will continue to build and fix anything we had an issue with
Discussions
How do we import notes from our previous history of customer data into gainsites newsfeed
2 comments
KM
You can create a custom field on the Company object and write a rule to update that value. If you make this an editable rich text field, you can then make...Read more
What is Gainsight used for?
2 comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 comments
JD
Gainsight PX (Product Experience) allows you to target end users with engagements and guides based on usage analytics and other data, driving product...Read more
How do I install UserIQ?
1 comment
CK
You place a snippet of code on your web site that is provided by UserIQ.Read more
Is UserIQ for web apps only or is it also available for mobile apps?
1 comment
CK
It can also be used for mobile apps using their mobile SDK.Read more
UserIQ has no more discussions with answers
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