Best Software for 2025 is now live!
View the Winners
  1. Home
  2. ...
  3. Online Community Management Software
  4. Gainsight Customer Communities
  5. Khoros Service
  6. Gainsight Customer Communities-vs-Khoros Service

Compare Gainsight Customer Communities and Khoros Service

Save
    Log in to your account
    to save comparisons,
    products and more.
Add Product
Gainsight Customer Communities
Gainsight Customer Communities
(225)
4.4 out of 5
Gainsight Customer Communities
By Gainsight Inc.
Optimized for quick response
Khoros Service
Khoros Service
(40)
4.4 out of 5
Khoros Service
By Khoros
At a Glance
Gainsight Customer Communities
Gainsight Customer Communities
Star Rating
(225)4.4 out of 5
Market Segments
Mid-Market (63.4% of reviews)
Information
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Gainsight Customer Communities
Khoros Service
Khoros Service
Star Rating
(40)4.4 out of 5
Market Segments
Enterprise (36.4% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about Khoros Service
Featured Products
Alhena AI
Sponsored
You’re seeing this ad based on the product’s relevance to your search. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Alhena AI
(34)
Live Chat
Visit WebsiteVisit Website
ToucanTech
Sponsored
You’re seeing this ad based on the product’s relevance to your search. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ToucanTech
(20)
Live Chat
Visit WebsiteVisit Website
Axero
Sponsored
You’re seeing this ad based on the product’s relevance to your search. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Axero
(67)
Live Chat
Visit WebsiteVisit Website

Gainsight Customer Communities vs Khoros Service

When assessing the two solutions, reviewers found Gainsight Customer Communities easier to use, set up, and administer. Reviewers also preferred doing business with Gainsight Customer Communities overall.

  • Reviewers felt that Khoros Service meets the needs of their business better than Gainsight Customer Communities.
  • When comparing quality of ongoing product support, reviewers felt that Gainsight Customer Communities is the preferred option.
  • When assessing product direction, Gainsight Customer Communities and Khoros Service received similar ratings from our reviewers.
Pricing
Entry-Level Pricing
Gainsight Customer Communities
No pricing available
Khoros Service
No pricing available
Free Trial
Gainsight Customer Communities
Free Trial is available
Khoros Service
No trial information available
Ratings
Meets Requirements
8.3
174
8.5
27
Ease of Use
8.7
177
8.2
27
Ease of Setup
8.4
133
7.8
17
Ease of Admin
8.7
137
8.0
10
Quality of Support
8.8
162
8.5
26
Has the product been a good partner in doing business?
9.0
138
8.3
9
Product Direction (% positive)
8.7
165
8.7
27
Features by Category
Live ChatHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Self-ServiceHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
8.2
71
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
9.0
7
Not enough data
8.6
6
Not enough data
8.3
5
Channels
Not enough data
8.0
5
Not enough data
9.3
7
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
8.3
5
Insight
Not enough data
7.6
7
Not enough data
8.8
7
Not enough data
8.3
6
Not enough data
8.3
6
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Online Community ManagementHide 21 FeaturesShow 21 Features
7.5
842
Not enough data
Community Building
6.8
52
Not enough data
7.0
56
Not enough data
7.5
27
Not enough data
7.2
24
Not enough data
7.4
23
Not enough data
7.7
22
Not enough data
Community Improvement
8.4
28
Not enough data
6.6
25
Not enough data
6.6
21
Not enough data
6.4
22
Not enough data
Customer Analytics
7.6
62
Not enough data
8.1
81
Not enough data
7.1
80
Not enough data
7.2
58
Not enough data
Community Management
8.3
69
Not enough data
8.1
75
Not enough data
8.2
23
Not enough data
Community Analytics
7.6
23
Not enough data
7.5
23
Not enough data
7.2
23
Not enough data
8.3
25
Not enough data
Categories
Categories
Shared Categories
Gainsight Customer Communities
Gainsight Customer Communities
Khoros Service
Khoros Service
Gainsight Customer Communities and Khoros Service share no categories
Unique Categories
Gainsight Customer Communities
Gainsight Customer Communities is categorized as Online Community Management
Khoros Service
Reviews
Reviewers' Company Size
Gainsight Customer Communities
Gainsight Customer Communities
Small-Business(50 or fewer emp.)
14.3%
Mid-Market(51-1000 emp.)
63.4%
Enterprise(> 1000 emp.)
22.3%
Khoros Service
Khoros Service
Small-Business(50 or fewer emp.)
30.3%
Mid-Market(51-1000 emp.)
33.3%
Enterprise(> 1000 emp.)
36.4%
Reviewers' Industry
Gainsight Customer Communities
Gainsight Customer Communities
Computer Software
38.8%
Information Technology and Services
19.2%
Telecommunications
9.4%
Computer & Network Security
3.6%
Internet
2.7%
Other
26.3%
Khoros Service
Khoros Service
Telecommunications
15.2%
Outsourcing/Offshoring
9.1%
Marketing and Advertising
9.1%
Consumer Services
9.1%
Hospitality
6.1%
Other
51.5%
Most Helpful Reviews
Gainsight Customer Communities
Gainsight Customer Communities
Most Helpful Favorable Review
Tomás A.
TA
Tomás A.
Verified User in Telecommunications

Platform: - is mobile 1st thinking - you can configure yourself many option - backoffice is intuitive - clear roadmap for improvements - you can apply to be a tester and help developing the final solution Support: - very transparent with you -...

Most Helpful Critical Review
Verified User
G
Verified User in Computer Software

Insided is exceptionally behind on some core functionality that would help us drive outcomes through the community. For example, being able to email community members to get them re-engaged. I also wish that it provided more ways to drive acts of customer...

Khoros Service
Khoros Service
Most Helpful Favorable Review
Verified User in Performing Arts
GP
Verified User in Performing Arts

I really like how good of a tool Lithium is for managing social interactions across a variety of services. It's a one stop shop. Everything is logged, from a compliance, monitoring and quality perspective this makes life so much easier. We can see every...

Most Helpful Critical Review
Verified User in Marketing and Advertising
GM
Verified User in Design

Not as easy to navigate as most sites - would love to have more features. It’s just not as a seamless as an experience when compared to social media mgmt sites like Co schedule or Hootsuite.

Alternatives
Gainsight Customer Communities
Gainsight Customer Communities Alternatives
Higher Logic Thrive
Higher Logic Thrive
Add Higher Logic Thrive
Influitive
Influitive
Add Influitive
Bettermode
Bettermode
Add Bettermode
Higher Logic Vanilla
Higher Logic Vanilla
Add Higher Logic Vanilla
Khoros Service
Khoros Service Alternatives
Zendesk Support Suite
Zendesk Support Suite
Add Zendesk Support Suite
Sprinklr Service
Sprinklr Service
Add Sprinklr Service
Sprout Social
Sprout Social
Add Sprout Social
Sprinklr Social
Sprinklr Social
Add Sprinklr Social
Discussions
Gainsight Customer Communities
Gainsight Customer Communities Discussions
Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?
2 comments
Danny P.
DP
Yes, we have a successful community Q&A as our primary/initial use case as well as Zendesk support and a robust customer enablement (documentation and...Read more
What is a community platform?
1 comment
Jenny W.
JW
An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with...Read more
What does inSided Online Community Platform do?
1 comment
Ruthie B.
RB
Platform for hosting online community - including forums, events, updates, and feature requests.Read more
See all discussions
Khoros Service
Khoros Service Discussions
What is a community khoros?
1 comment
Mani V.
MV
Khoros is a platform for digital-first customer engagementRead more
What do online communities do?
1 comment
Aman M.
AM
Online communities increase customer engagement with the product/service and decrease customer service cost by replacing it with online knowledge sharing and...Read more
Monty the Mongoose crying
Khoros Service has no more discussions with answers
See all discussions
Ask Gainsight Customer Communities a QuestionContact Gainsight Customer Communities
Ask Khoros Service a QuestionContact Khoros Service

Spotlight Categories

Add Product
Gainsight Customer Communities
Gainsight Customer Communities
Optimized for quick response
Khoros Service
Khoros Service