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Compare Gainsight Customer Communities and Khoros Service

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Gainsight Customer Communities
Gainsight Customer Communities
(248)
4.4 out of 5
Gainsight Customer Communities
By Gainsight Inc.
Optimized for quick response
Khoros Service
Khoros Service
(40)
4.4 out of 5
Khoros Service
By Khoros
At a Glance
Gainsight Customer Communities
Gainsight Customer Communities
Star Rating
(248)4.4 out of 5
Market Segments
Mid-Market (59.5% of reviews)
Information
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Gainsight Customer Communities
Khoros Service
Khoros Service
Star Rating
(40)4.4 out of 5
Market Segments
Enterprise (36.4% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about Khoros Service
Featured Products
Alhena AI
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Alhena AI
(34)
Customer Self-Service
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Social Intents
Sponsored
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Social Intents
(10)
Customer Self-Service
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ToucanTech
Sponsored
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ToucanTech
(22)
Customer Self-Service
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Gainsight Customer Communities vs Khoros Service

When assessing the two solutions, reviewers found Gainsight Customer Communities easier to use, set up, and administer. Reviewers also preferred doing business with Gainsight Customer Communities overall.

  • Reviewers felt that Khoros Service meets the needs of their business better than Gainsight Customer Communities.
  • When comparing quality of ongoing product support, reviewers felt that Gainsight Customer Communities is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Khoros Service over Gainsight Customer Communities.
Pricing
Entry-Level Pricing
Gainsight Customer Communities
No pricing available
Khoros Service
No pricing available
Free Trial
Gainsight Customer Communities
Free Trial is available
Khoros Service
No trial information available
Ratings
Meets Requirements
8.3
197
8.5
27
Ease of Use
8.7
200
8.2
27
Ease of Setup
8.3
155
7.8
17
Ease of Admin
8.7
141
8.0
10
Quality of Support
8.8
184
8.5
26
Has the product been a good partner in doing business?
9.0
141
8.3
9
Product Direction (% positive)
8.6
188
8.7
27
Features by Category
Live ChatHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Self-ServiceHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
8.2
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
9.0
7
Not enough data
8.6
6
Not enough data
8.3
5
Channels
Not enough data
8.0
5
Not enough data
9.3
7
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
8.3
5
Insight
Not enough data
7.6
7
Not enough data
8.8
7
Not enough data
8.3
6
Not enough data
8.3
6
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Online Community ManagementHide 21 FeaturesShow 21 Features
7.2
137
Not enough data
Community Building
7.0
72
Not enough data
7.1
76
Not enough data
7.8
47
Not enough data
7.4
44
Not enough data
7.6
41
Not enough data
7.8
40
Not enough data
Community Improvement
7.9
47
Not enough data
7.0
45
Not enough data
7.0
40
Not enough data
7.1
42
Not enough data
Customer Analytics
7.7
82
Not enough data
8.1
101
Not enough data
7.4
100
Not enough data
7.4
78
Not enough data
Community Management
8.2
88
Not enough data
8.2
93
Not enough data
8.5
42
Not enough data
Community Analytics
7.9
42
Not enough data
7.7
42
Not enough data
7.8
42
Not enough data
8.4
43
Not enough data
Categories
Categories
Shared Categories
Gainsight Customer Communities
Gainsight Customer Communities
Khoros Service
Khoros Service
Gainsight Customer Communities and Khoros Service share no categories
Unique Categories
Gainsight Customer Communities
Gainsight Customer Communities is categorized as Online Community Management
Khoros Service
Reviews
Reviewers' Company Size
Gainsight Customer Communities
Gainsight Customer Communities
Small-Business(50 or fewer emp.)
16.6%
Mid-Market(51-1000 emp.)
59.5%
Enterprise(> 1000 emp.)
23.9%
Khoros Service
Khoros Service
Small-Business(50 or fewer emp.)
30.3%
Mid-Market(51-1000 emp.)
33.3%
Enterprise(> 1000 emp.)
36.4%
Reviewers' Industry
Gainsight Customer Communities
Gainsight Customer Communities
Computer Software
36.0%
Information Technology and Services
19.4%
Telecommunications
8.5%
Computer & Network Security
3.6%
Internet
2.4%
Other
30.0%
Khoros Service
Khoros Service
Telecommunications
15.2%
Outsourcing/Offshoring
9.1%
Marketing and Advertising
9.1%
Consumer Services
9.1%
Hospitality
6.1%
Other
51.5%
Most Helpful Reviews
Gainsight Customer Communities
Gainsight Customer Communities
Most Helpful Favorable Review
KH
Kylie H.
Verified User in Computer Software

The Gainsight Digital Hub online community allows you to connect with other community managers and receive many tips and guidelines on implementing initiatives to help accomplish your community goals.

Most Helpful Critical Review
EM
Elan M.
Verified User in Information Technology and Services

I didn't learn that this was a user community first and I'm trying to build a community of practice and for that it's really hard to use - it's not matching my use case too well, but we're locked in so we're making the most of it. Creating events for...

Khoros Service
Khoros Service
Most Helpful Favorable Review
Verified User in Performing Arts
GP
Verified User in Performing Arts

I really like how good of a tool Lithium is for managing social interactions across a variety of services. It's a one stop shop. Everything is logged, from a compliance, monitoring and quality perspective this makes life so much easier. We can see every...

Most Helpful Critical Review
Verified User
G
Verified User in Computer Software

The basic taste of AI is included but it needs ti be updated with real time AI. Also it slows down the over all performance of the browser.

Alternatives
Gainsight Customer Communities
Gainsight Customer Communities Alternatives
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Khoros Service
Khoros Service Alternatives
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Discussions
Gainsight Customer Communities
Gainsight Customer Communities Discussions
Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?
2 comments
DP
Yes, we have a successful community Q&A as our primary/initial use case as well as Zendesk support and a robust customer enablement (documentation and...Read more
What is a community platform?
1 comment
JW
An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with...Read more
What does inSided Online Community Platform do?
1 comment
RB
Platform for hosting online community - including forums, events, updates, and feature requests.Read more
See all discussions
Khoros Service
Khoros Service Discussions
What is a community khoros?
1 comment
MV
Khoros is a platform for digital-first customer engagementRead more
What do online communities do?
1 comment
AM
Online communities increase customer engagement with the product/service and decrease customer service cost by replacing it with online knowledge sharing and...Read more
Monty the Mongoose crying
Khoros Service has no more discussions with answers
See all discussions
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Add Product
Gainsight Customer Communities
Gainsight Customer Communities
Optimized for quick response
Khoros Service
Khoros Service