Compare Front and Hiver 
At a Glance
Market Segments
Small-Business (49.8% of reviews)
Small-Business (67.8% of reviews)
Entry-Level Pricing
$19.00 1 user/month
Free
Front
Star Rating
(2,244)4.7 out of 5
Market Segments
Small-Business (49.8% of reviews)
Entry-Level Pricing
$19.00 1 user/month
Free Trial is available
Browse all 4 pricing plansHiver
Star Rating
(1,165)4.6 out of 5
Market Segments
Small-Business (67.8% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Front excels in its Unified Inbox feature, scoring 9.3, which allows for seamless management of multiple communication channels, while Hiver's score of 8.7 indicates it may not be as effective in consolidating messages.
- Reviewers mention that Front's Ticket Creation User Experience is rated at 9.0, providing a more intuitive interface compared to Hiver's 8.9, which can lead to quicker ticket resolution times.
- G2 users highlight that Front's Response Automation feature, with a score of 8.9, offers more robust automation capabilities than Hiver's 8.7, making it easier to manage repetitive tasks efficiently.
- Users on G2 report that Front's Quality of Support is rated at 9.1, slightly lower than Hiver's 9.3, suggesting that Hiver may provide a more responsive support experience for users needing assistance.
- Reviewers say that Front's Integrations with Microsoft Outlook (8.1) are less favorable compared to Hiver's strong Gmail integration (9.3), which could be a deciding factor for teams heavily reliant on Google Workspace.
- Users report that Front's Internal Discussion feature scores 9.5, indicating superior collaboration capabilities within teams, while Hiver's score of 8.8 suggests it may not facilitate internal communication as effectively.
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Pricing
Entry-Level Pricing
Front
Starter
$19.00
1 user/month
For teams that need to quickly gain control over message overload
- Omnichannel messaging
- Team collaboration on customer messages
- Calendar and one-click meeting schedule
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Free Trial
Front
Free Trial is available
Hiver
Free Trial is available
Ratings
Meets Requirements
9.1
1,761
9.0
882
Ease of Use
9.2
1,775
9.1
905
Ease of Setup
8.8
568
9.0
484
Ease of Admin
9.0
435
9.1
401
Quality of Support
9.1
1,517
9.3
817
Has the product been a good partner in doing business?
9.2
422
9.2
392
Product Direction (% positive)
9.3
1,651
9.1
873
Features by Category
Ticket and Case Management
8.9
216
|
Verified
8.9
167
|
Verified
9.1
215
|
Verified
8.8
170
|
Verified
9.0
237
|
Verified
8.8
176
|
Verified
8.9
233
|
Verified
8.7
161
|
Verified
8.9
198
|
Verified
8.4
135
|
Verified
9.1
260
8.5
148
9.2
236
|
Verified
8.9
162
|
Verified
8.7
212
|
Verified
8.4
69
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Communication Channels
8.8
189
|
Verified
8.4
118
9.3
227
|
Verified
9.1
174
|
Verified
8.9
187
|
Verified
8.6
147
8.5
168
|
Verified
7.7
67
7.9
91
7.7
62
Platform
8.4
174
|
Verified
7.6
128
|
Verified
8.5
236
|
Verified
8.1
113
8.8
216
|
Verified
9.0
167
|
Verified
8.6
188
|
Verified
8.4
127
|
Verified
8.2
188
|
Verified
8.4
144
|
Verified
8.4
197
|
Verified
8.5
159
|
Verified
Channels
8.9
579
7.9
104
8.6
479
7.7
99
8.0
428
6.8
99
Design
8.8
602
7.9
98
8.3
485
7.4
99
8.8
697
8.1
100
8.8
660
8.3
100
8.8
518
7.8
97
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Usability
8.9
50
Not enough data
8.9
49
Not enough data
9.0
51
Not enough data
Reporting
8.3
49
Not enough data
7.6
47
Not enough data
8.1
50
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Inbox Tools
9.3
749
Not enough data
8.9
757
Not enough data
9.1
735
Not enough data
9.0
775
Not enough data
Coordination Tools
8.5
668
Not enough data
8.7
649
Not enough data
8.7
589
Not enough data
Software Options
9.3
736
Not enough data
8.6
667
Not enough data
Conversational Platform
8.8
457
Not enough data
8.8
351
Not enough data
8.8
352
Not enough data
8.9
310
Not enough data
Support Automation
8.8
379
Not enough data
9.0
382
Not enough data
8.8
344
Not enough data
8.7
294
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Sorting & Filtering
8.3
166
8.1
273
9.1
169
8.8
312
7.6
161
7.5
256
8.5
161
8.0
273
Integrations
8.1
157
6.8
212
8.6
160
9.3
322
7.6
149
7.2
210
Time Management
9.0
160
8.6
280
8.7
158
8.5
274
9.4
165
8.0
242
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
8.8
204
|
Verified
Not enough data
9.0
250
|
Verified
Not enough data
9.0
194
Not enough data
9.0
216
|
Verified
Not enough data
8.9
138
Not enough data
Internal Use
8.5
236
|
Verified
8.1
113
9.3
268
|
Verified
Not enough data
8.9
181
Not enough data
8.9
206
Not enough data
9.5
271
|
Verified
Not enough data
8.8
206
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.4
40
Not enough data
8.7
39
Not enough data
8.0
39
Not enough data
8.3
38
Not enough data
8.5
37
Not enough data
Self-Service Platform
8.2
37
Not enough data
8.5
37
Not enough data
8.0
37
Not enough data
8.5
36
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.2(won by default)
188
Not enough data
8.9(won by default)
150
Not enough data
8.9(won by default)
163
Not enough data
Channels
9.5(won by default)
232
Not enough data
9.2(won by default)
183
Not enough data
8.9(won by default)
173
Not enough data
8.5(won by default)
123
Not enough data
9.2(won by default)
149
Not enough data
Insight
9.0(won by default)
132
Not enough data
8.8(won by default)
150
Not enough data
8.9(won by default)
130
Not enough data
9.1(won by default)
145
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Front and Hiver are categorized as Email Management, Shared Inbox, Customer Communications Management, and Help Desk
Unique Categories
Front is categorized as Digital Customer Service Platforms, Email Client, Conversational Support, Complaint Management, Social Customer Service, Live Chat, and Customer Self-Service
Hiver has no unique categories
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.2%
Computer Software
8.2%
Information Technology and Services
7.8%
Transportation/Trucking/Railroad
5.6%
Financial Services
4.8%
Other
63.4%
Computer Software
6.7%
Marketing and Advertising
5.2%
Information Technology and Services
5.2%
Accounting
5.1%
Financial Services
4.3%
Other
73.4%
Most Helpful Reviews
Front
Most Helpful Favorable Review
Lara B.
Verified User in Higher Education
Being able to communicate internally between emails is massive. I really love the internal forum style, almost similar to social media in that you can use emojis, etc., but also more comprehensive and there are extra elements that help make communication...
Most Helpful Critical Review
Kim C.
Verified User in Internet
Templates & rules leave a lot to be desired. I cannot have dynamic fields that I choose from or that I pre-fill before I insert a template. I cannot cc' a specific person in a template. I cannot have a rule that automatically replies all. If I want to do...
Hiver
Most Helpful Favorable Review
Verified User in Non-Profit Organization Management
Hiver makes it easy to manage patrons ticket requests promptly across a team of volunteers that is changing from day to day.
Most Helpful Critical Review
Max G.
Verified User in Construction
- Hiver is continuously changing their plans. Negatively. Moving features to more expensive tiers, arbitrarily increasing the pricing of their plans, and then adding handicap features to lower level plans in order to force users to accept a deteriorated...
Lara B.
Verified User in Higher Education
Being able to communicate internally between emails is massive. I really love the internal forum style, almost similar to social media in that you can use emojis, etc., but also more comprehensive and there are extra elements that help make communication...
Verified User in Non-Profit Organization Management
Hiver makes it easy to manage patrons ticket requests promptly across a team of volunteers that is changing from day to day.
Kim C.
Verified User in Internet
Templates & rules leave a lot to be desired. I cannot have dynamic fields that I choose from or that I pre-fill before I insert a template. I cannot cc' a specific person in a template. I cannot have a rule that automatically replies all. If I want to do...
Max G.
Verified User in Construction
- Hiver is continuously changing their plans. Negatively. Moving features to more expensive tiers, arbitrarily increasing the pricing of their plans, and then adding handicap features to lower level plans in order to force users to accept a deteriorated...
Discussions
What is Front used for?
2 comments
LA
The text appears to be in English already. If you have a specific text in an unknown language that you would like translated, please provide it.Read more
How do I categorize my emails automatically?
1 comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
What is the future development direction for Hiver?
1 comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
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