Compare Front and Hiver 
At a Glance
Market Segments
Small-Business (49.8% of reviews)
Small-Business (67.7% of reviews)
Entry-Level Pricing
$19.00 1 user/month
Free
Front
Star Rating
(2,264)4.7 out of 5
Market Segments
Small-Business (49.8% of reviews)
Entry-Level Pricing
$19.00 1 user/month
Free Trial is available
Browse all 4 pricing plansHiver
Star Rating
(1,179)4.6 out of 5
Market Segments
Small-Business (67.7% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Front excels in its ticket creation user experience, scoring 9.0, while Hiver trails slightly with a score of 8.9. Reviewers mention that Front's interface is intuitive, making it easier for teams to manage incoming requests efficiently.
- Reviewers mention that Hiver offers a free entry-level price, which is appealing for small businesses, while Front's starting price is $19.00. Users on G2 appreciate Hiver's cost-effectiveness, especially for startups looking to minimize expenses.
- G2 users highlight that Front's quality of support is rated at 9.1, slightly lower than Hiver's 9.3. Users say that Hiver's support team is responsive and helpful, which is crucial for businesses that rely heavily on customer service.
- Users report that Front's internal discussion feature scores 9.5, indicating a strong capability for team collaboration, while Hiver's score of 8.8 suggests it may not facilitate internal communication as effectively. Reviewers mention that Front's tools help streamline team interactions around customer inquiries.
- Reviewers mention that Front's SLA management feature scores 9.0, outperforming Hiver's 8.5. Users say that this functionality is vital for maintaining service standards and ensuring timely responses to customer queries.
- Users on G2 highlight that Front's integrations, particularly with Microsoft Outlook, score 8.1, while Hiver's Gmail integration is rated higher at 9.3. Reviewers mention that Hiver's seamless integration with Gmail enhances productivity for teams that primarily use Google Workspace.
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Pricing
Entry-Level Pricing
Front
Starter
$19.00
1 user/month
For teams that need to quickly gain control over message overload
- Omnichannel messaging
- Team collaboration on customer messages
- Calendar and one-click meeting schedule
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Free Trial
Front
Free Trial is available
Hiver
Free Trial is available
Ratings
Meets Requirements
9.1
1,780
9.0
898
Ease of Use
9.2
1,794
9.0
921
Ease of Setup
8.8
586
8.9
498
Ease of Admin
9.0
442
9.1
409
Quality of Support
9.1
1,533
9.2
831
Has the product been a good partner in doing business?
9.2
429
9.2
400
Product Direction (% positive)
9.3
1,669
9.1
889
Features by Category
Ticket and Case Management
8.9
219
|
Verified
8.9
170
|
Verified
9.1
218
|
Verified
8.8
173
|
Verified
9.0
240
|
Verified
8.8
179
|
Verified
8.9
236
|
Verified
8.6
164
|
Verified
8.9
201
|
Verified
8.3
138
|
Verified
9.1
263
8.4
151
9.2
239
|
Verified
8.8
165
|
Verified
8.7
215
|
Verified
8.2
72
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Communication Channels
8.8
192
|
Verified
8.3
121
9.2
230
|
Verified
9.0
177
|
Verified
8.8
190
|
Verified
8.5
150
8.5
171
|
Verified
7.5
70
7.9
93
7.5
65
Platform
8.4
177
|
Verified
7.6
131
|
Verified
8.5
241
|
Verified
8.0
116
8.8
219
|
Verified
8.9
170
|
Verified
8.6
191
|
Verified
8.3
130
|
Verified
8.2
191
|
Verified
8.3
147
|
Verified
8.4
200
|
Verified
8.4
162
|
Verified
Channels
8.9
587
7.8
109
8.6
488
7.6
104
8.0
437
6.6
104
Design
8.8
611
7.7
103
8.3
494
7.3
104
8.8
706
7.9
105
8.8
668
8.2
105
8.7
526
7.7
102
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Usability
8.9
55
Not enough data
9.0
54
Not enough data
9.0
56
Not enough data
Reporting
8.3
54
Not enough data
7.7
51
Not enough data
8.2
55
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Inbox Tools
9.3
757
Not enough data
8.9
764
Not enough data
9.1
743
Not enough data
9.0
783
Not enough data
Coordination Tools
8.5
676
Not enough data
8.7
657
Not enough data
8.7
597
Not enough data
Software Options
9.3
744
Not enough data
8.6
674
Not enough data
Conversational Platform
8.8
464
Not enough data
8.8
358
Not enough data
8.8
358
Not enough data
8.9
316
Not enough data
Support Automation
8.8
385
Not enough data
9.0
388
Not enough data
8.8
350
Not enough data
8.7
300
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Sorting & Filtering
8.3
176
8.1
288
9.1
179
8.8
326
7.7
171
7.5
270
8.5
171
7.9
287
Integrations
8.1
166
6.8
227
8.6
170
9.3
336
7.5
158
7.1
224
Time Management
9.0
170
8.6
294
8.7
168
8.5
287
9.4
175
7.9
255
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
8.8
206
|
Verified
Not enough data
9.0
252
|
Verified
Not enough data
9.0
196
Not enough data
9.0
218
|
Verified
Not enough data
8.9
140
Not enough data
Internal Use
8.5
241
|
Verified
8.0
116
9.3
270
|
Verified
Not enough data
8.9
183
Not enough data
8.9
208
Not enough data
9.5
273
|
Verified
Not enough data
8.8
208
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.4
41
Not enough data
8.7
40
Not enough data
8.0
40
Not enough data
8.3
39
Not enough data
8.5
38
Not enough data
Self-Service Platform
8.2
38
Not enough data
8.5
38
Not enough data
7.9
38
Not enough data
8.4
37
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.2(won by default)
188
Not enough data
8.9(won by default)
150
Not enough data
8.9(won by default)
163
Not enough data
Channels
9.5(won by default)
232
Not enough data
9.2(won by default)
183
Not enough data
8.9(won by default)
173
Not enough data
8.5(won by default)
123
Not enough data
9.2(won by default)
149
Not enough data
Insight
9.0(won by default)
132
Not enough data
8.8(won by default)
150
Not enough data
8.9(won by default)
130
Not enough data
9.1(won by default)
145
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Front and Hiver are categorized as Email Management, Shared Inbox, Customer Communications Management, and Help Desk
Unique Categories
Front is categorized as Digital Customer Service Platforms, Email Client, Conversational Support, Complaint Management, Social Customer Service, Live Chat, and Customer Self-Service
Hiver has no unique categories
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.1%
Computer Software
8.3%
Information Technology and Services
7.8%
Transportation/Trucking/Railroad
5.6%
Financial Services
4.7%
Other
63.6%
Computer Software
6.7%
Information Technology and Services
5.4%
Marketing and Advertising
5.2%
Accounting
5.0%
Financial Services
4.4%
Other
73.3%
Most Helpful Reviews
Front
Most Helpful Favorable Review
Wyatt K.
Verified User in Real Estate
Ease of archiving, tags and rules. These features make running my email communication really simple. 2/3 of the emails I receive I honestly don’t need to give them attention and front makes it really easy to keep the inbox clear so I can focus on the most...
Most Helpful Critical Review
Kim C.
Verified User in Internet
Templates & rules leave a lot to be desired. I cannot have dynamic fields that I choose from or that I pre-fill before I insert a template. I cannot cc' a specific person in a template. I cannot have a rule that automatically replies all. If I want to do...
Hiver
Most Helpful Favorable Review
Verified User in Human Resources
As a small business, it's imperative that we have visibility between all members of our staff on all emails. Hiver has allowed us to ensure that we reply as soon as possible to incoming emails, and allows the whole team to be on the same page with all our...
Most Helpful Critical Review
Max G.
Verified User in Construction
- Hiver is continuously changing their plans. Negatively. Moving features to more expensive tiers, arbitrarily increasing the pricing of their plans, and then adding handicap features to lower level plans in order to force users to accept a deteriorated...
Wyatt K.
Verified User in Real Estate
Ease of archiving, tags and rules. These features make running my email communication really simple. 2/3 of the emails I receive I honestly don’t need to give them attention and front makes it really easy to keep the inbox clear so I can focus on the most...
Verified User in Human Resources
As a small business, it's imperative that we have visibility between all members of our staff on all emails. Hiver has allowed us to ensure that we reply as soon as possible to incoming emails, and allows the whole team to be on the same page with all our...
Kim C.
Verified User in Internet
Templates & rules leave a lot to be desired. I cannot have dynamic fields that I choose from or that I pre-fill before I insert a template. I cannot cc' a specific person in a template. I cannot have a rule that automatically replies all. If I want to do...
Max G.
Verified User in Construction
- Hiver is continuously changing their plans. Negatively. Moving features to more expensive tiers, arbitrarily increasing the pricing of their plans, and then adding handicap features to lower level plans in order to force users to accept a deteriorated...
Discussions
What is Front used for?
2 comments
LA
The text appears to be in English already. If you have a specific text in an unknown language that you would like translated, please provide it.Read more
How do I categorize my emails automatically?
1 comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
What is the future development direction for Hiver?
1 comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
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