Compare Front and Helpmonks 
At a Glance
Market Segments
Small-Business (49.8% of reviews)
Small-Business (73.1% of reviews)
Entry-Level Pricing
$19.00 1 user/month
$19 - $39 - $69 per mailbox per month
Front
Star Rating
(2,245)4.7 out of 5
Market Segments
Small-Business (49.8% of reviews)
Entry-Level Pricing
$19.00 1 user/month
Free Trial is available
Browse all 4 pricing plansHelpmonks
Star Rating
(26)4.3 out of 5
Market Segments
Small-Business (73.1% of reviews)
Entry-Level Pricing
$19 - $39 - $69 per mailbox per month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Front excels in its "Unified Inbox" feature, allowing for seamless management of multiple communication channels, while Helpmonks' inbox tools, although effective, do not provide the same level of integration across channels.
- Reviewers mention that Front's "Ticket Collaboration" functionality is highly rated, with a score of 9.2, making it easier for teams to work together on customer issues, whereas Helpmonks scores lower at 8.9, indicating room for improvement in collaborative features.
- G2 users highlight Front's superior "Email Tracking" capabilities, scoring 8.9, which allows for better monitoring of email interactions, while Helpmonks shines in "Email Deliverability" with a score of 9.2, showcasing its strength in ensuring emails reach their intended recipients.
- Users on G2 report that Front's "Response Automation" feature, with a score of 8.9, significantly enhances efficiency in handling customer inquiries, while Helpmonks, with a score of 8.4, offers basic automation but lacks the advanced capabilities found in Front.
- Reviewers say that Front's "Custom Tracking Domain" feature is a standout for branding and tracking purposes, which is not as robust in Helpmonks, where users have noted limitations in customization options.
- Users report that Front's "AI Text Generation" feature, scoring 9.0, provides a more intuitive experience for creating content, while Helpmonks' AI capabilities, although present, do not match the level of sophistication and user satisfaction found in Front.
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Customer Self-Service
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Pricing
Entry-Level Pricing
Front
Starter
$19.00
1 user/month
For teams that need to quickly gain control over message overload
- Omnichannel messaging
- Team collaboration on customer messages
- Calendar and one-click meeting schedule
Helpmonks
Hosted Plans
$19 - $39 - $69
per mailbox per month
Hosted plans
- Unlimited users
- Unlimited emails
- Unlimited storage
Free Trial
Front
Free Trial is available
Helpmonks
Free Trial is available
Ratings
Meets Requirements
9.1
1,761
8.4
17
Ease of Use
9.2
1,775
9.0
19
Ease of Setup
8.8
568
8.6
13
Ease of Admin
9.0
435
7.9
13
Quality of Support
9.1
1,517
8.8
18
Has the product been a good partner in doing business?
9.2
422
9.4
12
Product Direction (% positive)
9.3
1,651
9.4
21
Features by Category
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
8.9
216
|
Verified
Not enough data
9.1
215
|
Verified
Not enough data
9.0
237
|
Verified
Not enough data
8.9
233
|
Verified
Not enough data
8.9
198
|
Verified
Not enough data
9.1
260
Not enough data
9.2
236
|
Verified
Not enough data
8.7
212
|
Verified
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Communication Channels
8.8
189
|
Verified
Not enough data
9.3
227
|
Verified
Not enough data
8.9
187
|
Verified
Not enough data
8.5
168
|
Verified
Not enough data
7.9
91
Not enough data
Platform
8.4
174
|
Verified
Not enough data
8.5
236
|
Verified
Not enough data
8.8
216
|
Verified
Not enough data
8.6
188
|
Verified
Not enough data
8.2
188
|
Verified
Not enough data
8.4
197
|
Verified
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.9
579
Not enough data
8.6
479
Not enough data
8.0
428
Not enough data
Design
8.8
602
Not enough data
8.3
485
Not enough data
8.8
697
Not enough data
8.8
660
Not enough data
8.8
518
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Usability
8.9
50
Not enough data
8.9
49
Not enough data
9.0
51
Not enough data
Reporting
8.3
49
Not enough data
7.6
47
Not enough data
8.1
50
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Inbox Tools
9.3
749
Not enough data
8.9
757
Not enough data
9.1
735
Not enough data
9.0
775
Not enough data
Coordination Tools
8.5
668
Not enough data
8.7
649
Not enough data
8.7
589
Not enough data
Software Options
9.3
736
Not enough data
8.6
667
Not enough data
Conversational Platform
8.8
457
Not enough data
8.8
351
Not enough data
8.8
352
Not enough data
8.9
310
Not enough data
Support Automation
8.8
379
Not enough data
9.0
382
Not enough data
8.8
344
Not enough data
8.7
294
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Sorting & Filtering
8.3
166
Not enough data
9.1
169
Not enough data
7.6
161
Not enough data
8.5
161
Not enough data
Integrations
8.1
157
Not enough data
8.6
160
Not enough data
7.6
149
Not enough data
Time Management
9.0
160
Not enough data
8.7
158
Not enough data
9.4
165
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Communication
8.8
204
|
Verified
Not enough data
9.0
250
|
Verified
Not enough data
9.0
194
Not enough data
9.0
216
|
Verified
Not enough data
8.9
138
Not enough data
Internal Use
8.5
236
|
Verified
Not enough data
9.3
268
|
Verified
Not enough data
8.9
181
Not enough data
8.9
206
Not enough data
9.5
271
|
Verified
Not enough data
8.8
206
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.4
40
Not enough data
8.7
39
Not enough data
8.0
39
Not enough data
8.3
38
Not enough data
8.5
37
Not enough data
Self-Service Platform
8.2
37
Not enough data
8.5
37
Not enough data
8.0
37
Not enough data
8.5
36
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.2(won by default)
188
Not enough data
8.9(won by default)
150
Not enough data
8.9(won by default)
163
Not enough data
Channels
9.5(won by default)
232
Not enough data
9.2(won by default)
183
Not enough data
8.9(won by default)
173
Not enough data
8.5(won by default)
123
Not enough data
9.2(won by default)
149
Not enough data
Insight
9.0(won by default)
132
Not enough data
8.8(won by default)
150
Not enough data
8.9(won by default)
130
Not enough data
9.1(won by default)
145
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Front and Helpmonks are categorized as Shared Inbox, Live Chat, and Help Desk
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpmonks
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.2%
Computer Software
8.2%
Information Technology and Services
7.8%
Transportation/Trucking/Railroad
5.6%
Financial Services
4.8%
Other
63.4%
Hospitality
11.5%
Computer Software
11.5%
Wholesale
7.7%
Retail
7.7%
Real Estate
7.7%
Other
53.8%
Most Helpful Reviews
Front
Most Helpful Favorable Review
Lara B.
Verified User in Higher Education
Being able to communicate internally between emails is massive. I really love the internal forum style, almost similar to social media in that you can use emojis, etc., but also more comprehensive and there are extra elements that help make communication...
Most Helpful Critical Review
Ben S.
Verified User in Computer Software
Front routinely loses emails which can make it difficult to respond to an email or reference an email that you know exists. Front is extremely expensive for what it provides, probably the most expensive option on the market. We found the customer service...
Helpmonks
Most Helpful Favorable Review
Verified User in Business Supplies and Equipment
The organization and labeling of emails have been pretty nice. Searching for past email chains is efficient too.
Most Helpful Critical Review
Verified User in Financial Services
I don't like much about helpmonks. It's clunky. It introduces complexity into the process of solving problems, and I don't know that I've ever had a "Thanks, helpmonks" reaction to using it.
Lara B.
Verified User in Higher Education
Being able to communicate internally between emails is massive. I really love the internal forum style, almost similar to social media in that you can use emojis, etc., but also more comprehensive and there are extra elements that help make communication...
Verified User in Business Supplies and Equipment
The organization and labeling of emails have been pretty nice. Searching for past email chains is efficient too.
Ben S.
Verified User in Computer Software
Front routinely loses emails which can make it difficult to respond to an email or reference an email that you know exists. Front is extremely expensive for what it provides, probably the most expensive option on the market. We found the customer service...
Verified User in Financial Services
I don't like much about helpmonks. It's clunky. It introduces complexity into the process of solving problems, and I don't know that I've ever had a "Thanks, helpmonks" reaction to using it.
Discussions
What is Front used for?
2 comments
LA
The text appears to be in English already. If you have a specific text in an unknown language that you would like translated, please provide it.Read more
How do I categorize my emails automatically?
1 comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Helpmonks has no discussions with answers
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