Compare FreshChat and SleekFlow 
At a Glance
Market Segments
Small-Business (59.2% of reviews)
Small-Business (80.8% of reviews)
Entry-Level Pricing
$0.00
No pricing available
FreshChat
Star Rating
(492)4.4 out of 5
Market Segments
Small-Business (59.2% of reviews)
Entry-Level Pricing
$0.00
Browse all 4 pricing plansSleekFlow
Star Rating
(163)4.6 out of 5
Market Segments
Small-Business (80.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SleekFlowSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that FreshChat excels in its live chat functionality, scoring 9.4, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, SleekFlow's live chat score is lower at 8.3, indicating room for improvement in this area.
- Reviewers mention that FreshChat's customization interface is highly rated at 9.1, allowing businesses to tailor their messaging experience effectively. On the other hand, SleekFlow's customization score is slightly lower at 8.4, suggesting it may not offer the same level of flexibility.
- G2 users highlight FreshChat's strong performance in multi-channel coverage with a score of 8.7, which reviewers say enables businesses to engage customers across various platforms. SleekFlow, while also capable, has a lower score of 8.6, indicating it may not be as robust in this aspect.
- Users on G2 report that FreshChat's ease of use is rated at 9.1, making it user-friendly for teams without extensive technical expertise. In comparison, SleekFlow's ease of use score is 8.6, which some users feel could be improved for a smoother onboarding experience.
- Reviewers mention that FreshChat's proactive engagement features score 8.5, allowing businesses to initiate conversations effectively. SleekFlow matches this score, but users report that FreshChat's implementation feels more intuitive and responsive.
- Users say that FreshChat's analytics capabilities are rated at 8.5, providing valuable insights into customer interactions. SleekFlow's analytics score is slightly lower at 8.2, leading some users to feel that FreshChat offers a more comprehensive view of engagement metrics.
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Pricing
Entry-Level Pricing
SleekFlow
No pricing availableFree Trial
FreshChat
Free Trial is available
SleekFlow
Free Trial is available
Ratings
Meets Requirements
8.7
402
8.5
133
Ease of Use
9.1
404
8.6
136
Ease of Setup
8.7
257
8.3
120
Ease of Admin
9.0
247
8.4
100
Quality of Support
8.8
396
8.6
134
Has the product been a good partner in doing business?
8.8
243
8.8
99
Product Direction (% positive)
9.0
404
9.2
133
Features by Category
Messenger
8.9
43
|
Verified
Not enough data
8.4
45
|
Verified
Not enough data
9.4
48
|
Verified
Not enough data
9.1
48
|
Verified
Not enough data
Channels
8.7
38
|
Verified
Not enough data
9.0
45
|
Verified
Not enough data
8.8
32
Not enough data
9.0
32
|
Verified
Not enough data
8.9
37
|
Verified
Not enough data
Customers
9.0
41
|
Verified
Not enough data
8.8
43
|
Verified
Not enough data
8.6
44
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
Channels
Not enough data
8.6
61
Not enough data
8.2
54
Not enough data
7.4
51
Design
Not enough data
8.2
58
Not enough data
8.1
57
Not enough data
8.5
59
Not enough data
8.5
55
Not enough data
8.4
53
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
Not enough data
Feature Not Available
Not enough data
7.9
57
Not enough data
8.0
57
Support
Not enough data
8.0
57
Not enough data
7.9
59
Not enough data
8.4
63
Responses
8.5
99
8.5
40
8.6
101
8.4
39
8.9
99
8.6
40
8.7
96
8.5
38
8.6
80
8.6
37
Platform
9.2
102
8.5
38
8.9
96
8.3
39
8.8
97
8.3
38
8.5
95
8.2
39
8.4
75
7.8
37
8.9
90
8.0
39
8.7
91
8.2
39
Generative AI
8.3
39
Feature Not Available
8.5
39
Feature Not Available
Conversational Platform
8.6
146
8.3
37
Feature Not Available
8.7
35
8.5
125
8.2
34
8.5
109
8.6
36
Support Automation
8.5
131
8.4
35
8.6
133
8.3
31
8.5
132
8.0
33
8.8
114
8.1
35
Generative AI
8.5
59
Feature Not Available
8.5
59
Feature Not Available
Generative AI
8.5
70
Feature Not Available
8.5
69
Feature Not Available
7.7
70
Feature Not Available
Communication
9.2
276
|
Verified
8.3
37
8.5
289
|
Verified
8.3
39
8.4
199
|
Verified
7.0
29
8.9
244
|
Verified
8.7
37
8.1
135
|
Verified
Feature Not Available
Internal Use
8.5
270
|
Verified
Feature Not Available
8.7
265
|
Verified
8.1
39
8.4
218
|
Verified
8.3
35
8.7
253
|
Verified
8.0
34
9.0
245
|
Verified
8.6
38
8.5
250
|
Verified
8.4
37
Generative AI
8.9
33
Not enough data
Self-Service Experience
8.9
92
Not enough data
8.7
93
Not enough data
8.4
80
Not enough data
8.5
67
Not enough data
8.6
69
Not enough data
Self-Service Platform
9.1
74
Not enough data
8.9
77
Not enough data
8.0
68
Not enough data
8.8
77
Not enough data
Generative AI
9.3(won by default)
22
Feature Not Available
9.5(won by default)
22
Feature Not Available
Process
9.4(won by 1.1)
42
8.3
23
9.4(won by 1.6)
47
7.8
22
9.1(won by 1.0)
41
8.1
21
Channels
9.2(won by 1.2)
49
8.0
19
9.1(won by 0.4)
52
8.7
24
9.5(won by 1.3)
52
8.2
23
9.0(won by 1.7)
42
7.3
21
9.3(won by 0.7)
43
8.6
22
Insight
9.2(won by 1.2)
40
8.0
20
9.0(won by 1.0)
48
8.0
22
9.3(won by 1.2)
45
8.1
22
9.1(won by 0.8)
47
8.3
20
WhatsApp Messaging - WhatsApp Marketing
Not enough data
8.5
20
Not enough data
9.1
20
Not enough data
8.9
19
Not enough data
8.4
20
Not enough data
8.9
20
Not enough data
9.0
20
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
8.4
20
Not enough data
8.4
20
Not enough data
8.4
19
Not enough data
7.9
20
Categories
Categories
Shared Categories
FreshChat and SleekFlow are categorized as Conversational Support, Chatbots, Live Chat, and Social Customer Service
Unique Categories
FreshChat is categorized as Conversational Marketing and Customer Self-Service
SleekFlow is categorized as Customer Communications Management, Communication Platform as a Service, and WhatsApp Marketing
Reviews
Reviewers' Company Size
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SleekFlow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.8%
Computer Software
9.7%
Consumer Services
7.8%
Financial Services
5.6%
Retail
4.5%
Other
61.6%
Retail
11.5%
Education Management
7.1%
Real Estate
6.4%
Health, Wellness and Fitness
6.4%
Financial Services
6.4%
Other
62.2%
Most Helpful Reviews
FreshChat
Most Helpful Favorable Review
Shawn J.
Verified User in Health, Wellness and Fitness
Freshchat is one of the unique CRMs that is relatively easy to use and has its own AI assistance for summarizing and paraphrasing conversations. This makes customer support easy and offers an excellent user experience and what I especially admire about...
Most Helpful Critical Review
Gerald B.
Verified User in Information Technology and Services
We have been subscribing to Freshchat's Garden plan ($29) for more than a year now and something mind blowing happened today. We received 2 invoices where our corporate card was charged $175 and $156 respectively and we were immediately alarmed. Using...
SleekFlow
Most Helpful Favorable Review
德輝 (Pedo) .
Verified User in Wholesale
Sleekflow very convenient and easy to use. Is very useful especially if you need CRM usage
Most Helpful Critical Review
Verified User in Education Management
too many bug, product is not mature enough
Shawn J.
Verified User in Health, Wellness and Fitness
Freshchat is one of the unique CRMs that is relatively easy to use and has its own AI assistance for summarizing and paraphrasing conversations. This makes customer support easy and offers an excellent user experience and what I especially admire about...
德輝 (Pedo) .
Verified User in Wholesale
Sleekflow very convenient and easy to use. Is very useful especially if you need CRM usage
Gerald B.
Verified User in Information Technology and Services
We have been subscribing to Freshchat's Garden plan ($29) for more than a year now and something mind blowing happened today. We received 2 invoices where our corporate card was charged $175 and $156 respectively and we were immediately alarmed. Using...
Verified User in Education Management
too many bug, product is not mature enough
Alternatives
Discussions
How do I set up a chat bot to respond to FAQ's automatically?
3 comments
Official Response from FreshChat
We have no code easy to use bot builders to help you set up powerful chatbots. You can refer to these solution articles to help you build one. You can also...Read more
Can we see the ticket details and the possibility of modification ?
2 comments
Official Response from FreshChat
No, you can't modify ticker details from FreshchatRead more
What are the advanced Whatsapp integration features that we can use besides incoming chats?
1 comment
Official Response from FreshChat
You can also run proactive campaigns using WhatsApp. Please refer to this link for more details- https://bit.ly/3vCWmBVRead more
SleekFlow has no discussions with answers
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