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Compare Freshservice and TOPdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (62.2% of reviews)
Mid-Market (46.4% of reviews)
Entry-Level Pricing
$19.00
No pricing available
Freshservice
Star Rating
(1,307)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansTOPdesk
Star Rating
(30)4.1 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TOPdeskSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in overall user satisfaction, boasting a significantly higher score compared to TOPdesk. Users appreciate its intuitive interface and the ability to streamline customer support processes, making it a preferred choice for many organizations.
- According to verified reviews, Freshservice's implementation process is notably quick and user-friendly. Recent users highlighted the intuitive onboarding wizard that simplifies setup, while TOPdesk users mentioned some challenges with configuration, despite its straightforward layout.
- Users say that Freshservice offers a comprehensive suite of features that allow for customization across various departments, enhancing its utility beyond just IT. In contrast, TOPdesk users appreciate its report generation and auto population features, but some feel it lacks the same breadth of functionality.
- Reviewers mention that Freshservice provides exceptional support quality, with a high rating for customer service responsiveness. Users have noted that TOPdesk also offers reliable support, but some have expressed a desire for more proactive assistance.
- G2 reviewers highlight Freshservice's strong performance in ease of use, with many praising its user-friendly design that facilitates daily operations. TOPdesk, while user-friendly, received mixed feedback regarding its overall usability, with some users finding it less intuitive.
- According to recent feedback, Freshservice's versatility in handling multiple workflows and ticketing systems is a significant advantage, allowing organizations to consolidate tools. TOPdesk is recognized for its effectiveness as a ticketing tool, but users feel it may not be as adaptable for broader organizational needs.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
TOPdesk
No pricing availableFree Trial
Freshservice
Free Trial is available
TOPdesk
Free Trial is available
Ratings
Meets Requirements
8.9
1,168
8.5
24
Ease of Use
9.2
1,170
8.0
23
Ease of Setup
8.8
953
7.3
5
Ease of Admin
9.0
957
Not enough data
Quality of Support
9.0
1,128
8.8
20
Has the product been a good partner in doing business?
9.1
932
8.3
5
Product Direction (% positive)
9.5
1,155
9.5
24
Features by Category
Administration
8.6
320
|
Verified
8.8
10
|
Verified
8.4
345
|
Verified
8.3
10
|
Verified
8.4
373
|
Verified
8.8
10
|
Verified
Service Desk
9.4
402
|
Verified
8.8
10
|
Verified
9.1
377
|
Verified
8.3
10
|
Verified
8.8
369
|
Verified
8.2
10
|
Verified
Management
8.5
312
|
Verified
8.3
10
|
Verified
8.9
319
|
Verified
8.7
9
|
Verified
8.8
283
|
Verified
8.5
10
|
Verified
8.5
286
|
Verified
8.3
10
|
Verified
8.2
230
|
Verified
8.5
9
|
Verified
Functionality
9.4
333
|
Verified
9.0
10
|
Verified
8.7
271
|
Verified
8.0
9
8.7
268
|
Verified
8.8
10
|
Verified
8.8
303
|
Verified
8.5
10
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
8.0
9
Not enough data
7.8
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
8.1
9
Not enough data
8.3
9
Not enough data
Monitoring
8.3
267
|
Verified
Not enough data
8.6
303
|
Verified
Not enough data
8.8
320
|
Verified
Not enough data
6.1
25
Not enough data
Management Tools
9.1
341
|
Verified
Not enough data
8.9
331
Not enough data
8.5
295
|
Verified
Not enough data
Generative AI
7.8
136
Not enough data
7.8
135
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Generative AI
7.2
75
Not enough data
Self-Service Experience
8.4
136
Not enough data
8.7
132
Not enough data
7.1
112
Not enough data
7.6
114
Not enough data
8.2
133
Not enough data
Self-Service Platform
8.5
134
Not enough data
8.7
138
Not enough data
7.1
107
Not enough data
8.1
129
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Incident Management
9.1
736
8.8
19
8.9
739
8.4
20
9.0
792
9.1
19
8.6
728
8.6
18
8.6
693
8.1
18
Reporting
8.6
774
8.2
19
8.2
637
8.4
19
8.2
616
8.3
17
Access & Usability
8.4
702
8.6
15
8.9
725
8.8
18
8.5
550
8.8
16
8.7
562
8.0
16
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Analysis
7.6
175
Not enough data
Platform
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Not enough data
Security
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice and TOPdesk are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
Freshservice is categorized as IT Alerting, Incident Management, Enterprise IT Management, and Customer Self-Service
TOPdesk has no unique categories
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TOPdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.5%
Education Management
3.6%
Hospital & Health Care
3.4%
Other
63.4%
Computer Software
10.7%
Retail
7.1%
Primary/Secondary Education
7.1%
Higher Education
7.1%
Education Management
7.1%
Other
60.7%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
TOPdesk has no discussions with answers
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