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- Freshservice-vs-SymphonyAI IT Service Management
Compare Freshservice and SymphonyAI IT Service Management 
SymphonyAI IT Service Management
Optimized for quick response
At a Glance
Market Segments
Mid-Market (62.5% of reviews)
Enterprise (69.2% of reviews)
Entry-Level Pricing
$19.00
No pricing available
Freshservice
Star Rating
(1,238)4.6 out of 5
Market Segments
Mid-Market (62.5% of reviews)
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansSymphonyAI IT Service Management
Star Rating
(67)4.6 out of 5
Market Segments
Enterprise (69.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SymphonyAI IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshservice excels in its Ticketing System with a score of 9.5, highlighting its intuitive interface and efficient ticket management, while SymphonyAI IT Service Management scores 9.1, with some users mentioning that it could benefit from a more user-friendly design.
- Reviewers mention that Freshservice's Knowledge Base integration with tickets (8.7) is seamless, allowing for quick access to information, whereas SymphonyAI's Knowledge Base integration (8.2) is noted to be less intuitive, making it harder for users to find relevant articles.
- G2 users highlight Freshservice's strong performance in Automation (8.8), particularly in automating ticket routing and notifications, which enhances workflow efficiency. In contrast, SymphonyAI's automation features (7.8) are seen as less robust, with users wishing for more customizable options.
- Users on G2 report that Freshservice's Self-Service Experience (8.9) is highly rated for its user-friendly interface and effective search functionality, while SymphonyAI's self-service options (8.4) are perceived as lacking in personalization and community engagement features.
- Reviewers mention that Freshservice's Reporting capabilities (8.5) provide comprehensive dashboards and time tracking, which are essential for performance analysis. In comparison, SymphonyAI's reporting features (8.5) are noted to be effective but less visually appealing, leading to a less engaging user experience.
- Users say that Freshservice's Quality of Support (9.0) is a standout feature, with many praising the responsiveness and helpfulness of the support team. Conversely, SymphonyAI's support (8.5) is viewed as adequate but not as proactive, with some users expressing a desire for quicker resolution times.
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Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
SymphonyAI IT Service Management
No pricing availableFree Trial
Freshservice
Free Trial is available
SymphonyAI IT Service Management
No trial information availableRatings
Meets Requirements
8.9
1,105
8.7
44
Ease of Use
9.2
1,104
9.0
45
Ease of Setup
8.8
890
8.6
38
Ease of Admin
9.0
909
8.6
37
Quality of Support
9.0
1,066
8.5
44
Has the product been a good partner in doing business?
9.1
885
8.7
35
Product Direction (% positive)
9.4
1,094
8.8
38
Features by Category
Administration
8.6
280
|
Verified
8.6
24
8.3
308
|
Verified
8.4
24
8.3
333
|
Verified
8.5
25
Service Desk
9.4
362
|
Verified
9.1
25
9.1
337
|
Verified
8.8
24
8.9
329
|
Verified
8.5
23
Management
8.5
273
|
Verified
8.5
25
8.9
280
|
Verified
8.8
24
8.8
244
|
Verified
8.3
22
8.5
247
|
Verified
8.1
24
8.2
193
|
Verified
7.6
21
Functionality
9.5
293
|
Verified
9.1
25
8.8
232
|
Verified
7.9
25
8.8
229
|
Verified
8.1
24
8.8
263
|
Verified
7.8
23
Monitoring
8.4
233
|
Verified
Not enough data
8.7
268
|
Verified
Not enough data
8.8
285
|
Verified
Not enough data
Management Tools
9.1
306
|
Verified
Not enough data
8.9
295
Not enough data
8.5
261
|
Verified
Not enough data
Generative AI
8.3
102
Not enough data
8.2
102
Not enough data
Asset Inventory
Not enough data
8.2
17
Not enough data
8.2
16
Not enough data
7.2
15
Not enough data
7.8
15
Not enough data
8.0
17
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Management
Not enough data
8.0
17
Not enough data
7.2
16
Not enough data
7.0
15
Not enough data
7.6
15
Functionality
Not enough data
8.2
10
Not enough data
7.2
10
Not enough data
7.4
9
Not enough data
6.9
9
Not enough data
6.5
9
Not enough data
7.6
9
Risk assessment
Not enough data
6.3
9
Not enough data
6.3
9
Not enough data
6.5
9
Generative AI
7.5
53
Not enough data
Self-Service Experience
8.6
113
Not enough data
8.9
109
Not enough data
7.3
90
Not enough data
7.6
91
Not enough data
8.2
111
Not enough data
Self-Service Platform
8.5
111
Not enough data
8.7
115
Not enough data
7.3
85
Not enough data
8.0
107
Not enough data
Generative AI
8.0
50
Not enough data
Incident Management
9.1
699
8.6
20
8.9
702
8.7
20
9.0
755
9.2
20
8.6
691
8.2
19
8.7
656
8.2
19
Reporting
8.6
737
7.9
20
8.2
602
8.6
19
8.2
580
8.6
17
Access & Usability
8.4
665
7.8
18
8.9
688
8.4
20
8.5
515
8.3
17
8.7
527
8.5
17
Analysis
7.5
154
7.3
8
Platform
8.3
209
8.8
10
8.3
192
8.2
10
8.7
235
8.8
10
8.4
262
7.9
13
8.7
294
8.5
13
Security
7.8
158
8.1
9
7.1
87
6.7
10
7.6
146
6.7
9
8.9
263
8.7
13
8.8
265
8.2
12
Categories
Categories
Shared Categories
Freshservice and SymphonyAI IT Service Management are categorized as IT Service Management (ITSM) Tools, Enterprise IT Management, and Service Desk
Unique Categories
SymphonyAI IT Service Management is categorized as Software Asset Management Tools and IT Asset Management
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SymphonyAI IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.8%
Computer Software
5.3%
Construction
4.5%
Education Management
3.6%
Financial Services
3.5%
Other
63.3%
Information Technology and Services
30.8%
Automotive
12.3%
Computer Software
7.7%
Financial Services
6.2%
Manufacturing
4.6%
Other
38.5%
Most Helpful Reviews
Freshservice
Most Helpful Favorable Review
Rajaraman S.
Verified User in Computer Software
Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...
Most Helpful Critical Review
Michael S.
Verified User in Furniture
Their internal Helpdesk customer service is abysmal for a company specializing in Helpdesk software. You send them an issue with screen shots and all the details. Their responses have nothing to do with the issue at hand, and you will need to reiterate the...
SymphonyAI IT Service Management
Most Helpful Favorable Review
Verified User in Financial Services
The Best part while you configure the Workflow for CR, SR. Very easy to putup the conditions and validation. and tool can be managed with any individuals. cost-effective as compare to sapphire, service now, BMC remedy etc. it provides you the UAT...
Most Helpful Critical Review
Cletus D.
Verified User in Consumer Goods
Flexibility to make changes, Summit support. Features compared to market leaders
Rajaraman S.
Verified User in Computer Software
Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...
Verified User in Financial Services
The Best part while you configure the Workflow for CR, SR. Very easy to putup the conditions and validation. and tool can be managed with any individuals. cost-effective as compare to sapphire, service now, BMC remedy etc. it provides you the UAT...
Michael S.
Verified User in Furniture
Their internal Helpdesk customer service is abysmal for a company specializing in Helpdesk software. You send them an issue with screen shots and all the details. Their responses have nothing to do with the issue at hand, and you will need to reiterate the...
Cletus D.
Verified User in Consumer Goods
Flexibility to make changes, Summit support. Features compared to market leaders
Alternatives
Discussions
How has your experience been with Freshservice support?
12 comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
I still have trouble making Probe work properly.
2 comments
Official Response from Freshservice
"If the issue persists, write to support@freshservice.com"Read more
SymphonyAI IT Service Management has no discussions with answers
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