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Compare Freshservice and SapphireIMS 
Featured Products
At a Glance
Market Segments
Mid-Market (62.2% of reviews)
Enterprise (50.0% of reviews)
Entry-Level Pricing
$19.00
No pricing available
Freshservice
Star Rating
(1,307)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansSapphireIMS
Star Rating
(10)4.5 out of 5
Market Segments
Enterprise (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about SapphireIMSSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in user satisfaction, boasting a higher overall score compared to SapphireIMS. Users appreciate its intuitive interface and the ability to streamline customer support processes, making it a popular choice among mid-market companies.
- According to verified reviews, Freshservice has a significant advantage in the number of user reviews, with over 1,260 compared to just 10 for SapphireIMS. This suggests that Freshservice's feedback is more reliable and reflective of a broader user experience.
- Users say that Freshservice offers a wide range of features that allow for the consolidation of multiple applications into one platform, which has been particularly beneficial for organizations looking to enhance their operational efficiency.
- Reviewers mention that while SapphireIMS provides solid IT asset management capabilities and user-friendly scripting, it has fewer recent reviews, which may indicate less current user engagement or satisfaction compared to Freshservice.
- G2 reviewers highlight that Freshservice's versatility in supporting various departments beyond IT is a standout feature, allowing for effective ticketing and support across the organization, which users find incredibly beneficial as they expand its use.
- Users appreciate SapphireIMS for its strong support during implementation and its ability to manage tickets across different departments, but they also note that it may not have the same level of feature richness as Freshservice, which could limit its appeal for some users.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
SapphireIMS
No pricing availableFree Trial
Freshservice
Free Trial is available
SapphireIMS
No trial information availableRatings
Meets Requirements
8.9
1,168
9.3
9
Ease of Use
9.2
1,170
9.3
9
Ease of Setup
8.8
953
Not enough data
Ease of Admin
9.0
957
Not enough data
Quality of Support
9.0
1,128
9.1
9
Has the product been a good partner in doing business?
9.1
932
Not enough data
Product Direction (% positive)
9.5
1,155
10.0
8
Features by Category
Administration
8.6
320
|
Verified
8.9
6
8.4
345
|
Verified
8.9
6
8.4
373
|
Verified
9.2
6
Service Desk
9.4
402
|
Verified
9.4
6
9.1
377
|
Verified
8.9
6
8.8
369
|
Verified
8.9
6
Management
8.5
312
|
Verified
9.7
6
8.9
319
|
Verified
9.4
6
8.8
283
|
Verified
9.7
6
8.5
286
|
Verified
9.7
6
8.2
230
|
Verified
9.4
6
Functionality
9.4
333
|
Verified
8.9
6
8.7
271
|
Verified
8.9
6
8.7
268
|
Verified
8.3
6
8.8
303
|
Verified
8.9
6
Agentic AI - IT Service Management (ITSM) Tools
8.0
9
Not enough data
7.8
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
8.1
9
Not enough data
8.3
9
Not enough data
Monitoring
8.3
267
|
Verified
Not enough data
8.6
303
|
Verified
Not enough data
8.8
320
|
Verified
Not enough data
6.1
25
Not enough data
Management Tools
9.1
341
|
Verified
Not enough data
8.9
331
Not enough data
8.5
295
|
Verified
Not enough data
Generative AI
7.8
136
Not enough data
7.8
135
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Asset Definition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Depreciation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Maintenance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Field Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contract & Warranty
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Asset Management (EAM)
Not enough data
Not enough data
Generative AI
7.2
75
Not enough data
Self-Service Experience
8.4
136
Not enough data
8.7
132
Not enough data
7.1
112
Not enough data
7.6
114
Not enough data
8.2
133
Not enough data
Self-Service Platform
8.5
134
Not enough data
8.7
138
Not enough data
7.1
107
Not enough data
8.1
129
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Incident Management
9.1
736
Not enough data
8.9
739
Not enough data
9.0
792
Not enough data
8.6
728
Not enough data
8.6
693
Not enough data
Reporting
8.6
774
Not enough data
8.2
637
Not enough data
8.2
616
Not enough data
Access & Usability
8.4
702
Not enough data
8.9
725
Not enough data
8.5
550
Not enough data
8.7
562
Not enough data
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Analysis
7.6
175
Not enough data
Platform
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Not enough data
Security
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice and SapphireIMS are categorized as IT Service Management (ITSM) Tools
Unique Categories
Freshservice is categorized as IT Alerting, Incident Management, Enterprise IT Management, Service Desk, and Customer Self-Service
SapphireIMS is categorized as Enterprise Asset Management (EAM)
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SapphireIMS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.5%
Education Management
3.6%
Hospital & Health Care
3.4%
Other
63.4%
Real Estate
20.0%
Information Technology and Services
20.0%
Outsourcing/Offshoring
10.0%
Logistics and Supply Chain
10.0%
Entertainment
10.0%
Other
30.0%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
SapphireIMS has no discussions with answers
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