Compare Freshservice and Halp 
At a Glance
Market Segments
Mid-Market (62.5% of reviews)
Mid-Market (83.3% of reviews)
Entry-Level Pricing
$19.00
$15.00 1 Per help desk agent / mo Per Month
Freshservice
Star Rating
(1,238)4.6 out of 5
Market Segments
Mid-Market (62.5% of reviews)
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansHalp
Star Rating
(49)4.7 out of 5
Market Segments
Mid-Market (83.3% of reviews)
Entry-Level Pricing
$15.00 1 Per help desk agent / mo Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshservice excels in its Ticketing System with a score of 9.5, highlighting its intuitive interface and robust features that streamline incident management. In contrast, Halp's ticketing system, while functional, received a lower score of 8.8, indicating that users find it less comprehensive.
- Reviewers mention that Freshservice's Knowledge Base/Ticket Integration is a standout feature, scoring 8.7, which allows for seamless access to information while managing tickets. Halp, however, scored higher at 9.2, with users appreciating its more user-friendly and easily navigable knowledge base.
- G2 users highlight the superior Mobile Optimization of Halp, which scored 9.6, making it easier for users to manage tickets on the go. Freshservice, with a score of 8.4, is noted to have a less responsive mobile experience, which can hinder productivity for mobile users.
- Users on G2 report that Freshservice's Automation features, scoring 8.8, are effective in reducing manual tasks, but Halp's automation capabilities are perceived as more advanced, with a score of 8.7, particularly in automating ticket routing and notifications.
- Reviewers mention that Freshservice's Quality of Support is rated at 9.0, with many praising the responsiveness and helpfulness of the support team. In comparison, Halp shines with a score of 9.6, with users frequently noting the exceptional support experience as a key differentiator.
- Users say that Freshservice's Ease of Setup is rated at 8.8, which is generally straightforward, but Halp outperforms with a score of 9.3, with many users appreciating the quick onboarding process and minimal configuration required to get started.
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Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Halp
Standard
$15.00
1 Per help desk agent / mo Per Month
For teams getting started with conversational ticketing
- Unlimited custom tickets, fields, and forms
- Unlimited requesters and Slack channels
- Unlimited queues
Free Trial
Freshservice
Free Trial is available
Halp
Free Trial is available
Ratings
Meets Requirements
8.9
1,105
9.2
34
Ease of Use
9.2
1,104
9.5
34
Ease of Setup
8.8
890
9.3
23
Ease of Admin
9.0
909
9.4
24
Quality of Support
9.0
1,066
9.6
28
Has the product been a good partner in doing business?
9.1
885
9.9
21
Product Direction (% positive)
9.4
1,094
9.2
29
Features by Category
Administration
8.6
280
|
Verified
Not enough data
8.3
308
|
Verified
Not enough data
8.3
333
|
Verified
Not enough data
Service Desk
9.4
362
|
Verified
Not enough data
9.1
337
|
Verified
Not enough data
8.9
329
|
Verified
Not enough data
Management
8.5
273
|
Verified
Not enough data
8.9
280
|
Verified
Not enough data
8.8
244
|
Verified
Not enough data
8.5
247
|
Verified
Not enough data
8.2
193
|
Verified
Not enough data
Functionality
9.5
293
|
Verified
Not enough data
8.8
232
|
Verified
Not enough data
8.8
229
|
Verified
Not enough data
8.8
263
|
Verified
Not enough data
Monitoring
8.4
233
|
Verified
Not enough data
8.7
268
|
Verified
Not enough data
8.8
285
|
Verified
Not enough data
Management Tools
9.1
306
|
Verified
Not enough data
8.9
295
Not enough data
8.5
261
|
Verified
Not enough data
Generative AI
8.3
102
Not enough data
8.2
102
Not enough data
Generative AI
7.5
53
Not enough data
Self-Service Experience
8.6
113
Not enough data
8.9
109
Not enough data
7.3
90
Not enough data
7.6
91
Not enough data
8.2
111
Not enough data
Self-Service Platform
8.5
111
Not enough data
8.7
115
Not enough data
7.3
85
Not enough data
8.0
107
Not enough data
Generative AI
8.0
50
Not enough data
Incident Management
9.1
699
8.8
12
8.9
702
8.1
13
9.0
755
8.6
16
8.6
691
8.9
11
8.7
656
9.2
11
Reporting
8.6
737
7.4
14
8.2
602
8.0
11
8.2
580
8.3
8
Access & Usability
8.4
665
9.6
9
8.9
688
9.3
15
8.5
515
Not enough data
8.7
527
8.8
13
Analysis
7.5
154
Not enough data
Platform
8.3
209
Not enough data
8.3
192
Not enough data
8.7
235
Not enough data
8.4
262
Not enough data
8.7
294
Not enough data
Security
7.8
158
Not enough data
7.1
87
Not enough data
7.6
146
Not enough data
8.9
263
Not enough data
8.8
265
Not enough data
Categories
Categories
Shared Categories
Freshservice and Halp are categorized as Service Desk
Unique Categories
Freshservice is categorized as IT Service Management (ITSM) Tools, IT Alerting, Incident Management, Enterprise IT Management, and Customer Self-Service
Halp has no unique categories
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Halp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.8%
Computer Software
5.3%
Construction
4.5%
Education Management
3.6%
Financial Services
3.5%
Other
63.3%
Information Technology and Services
20.8%
Computer Software
16.7%
Financial Services
6.3%
Internet
4.2%
Human Resources
4.2%
Other
47.9%
Most Helpful Reviews
Freshservice
Most Helpful Favorable Review
Rajaraman S.
Verified User in Computer Software
Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...
Most Helpful Critical Review
Michael S.
Verified User in Furniture
Their internal Helpdesk customer service is abysmal for a company specializing in Helpdesk software. You send them an issue with screen shots and all the details. Their responses have nothing to do with the issue at hand, and you will need to reiterate the...
Halp
Most Helpful Favorable Review
Hoey C.
Verified User in Consumer Services
Our ability to handle IT support issues quickly in conversation mode has enabled us to provide a much higher level of service to our employees. Halp enables our team to easily collaborate on support requests and provide curated solutions (Answers) to our...
Most Helpful Critical Review
Verified User in Internet
I dislike that you have to publicly post requests/issues. It might be on our end but I'm not really sure if it helps with accountability from our IT team.
Rajaraman S.
Verified User in Computer Software
Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...
Hoey C.
Verified User in Consumer Services
Our ability to handle IT support issues quickly in conversation mode has enabled us to provide a much higher level of service to our employees. Halp enables our team to easily collaborate on support requests and provide curated solutions (Answers) to our...
Michael S.
Verified User in Furniture
Their internal Helpdesk customer service is abysmal for a company specializing in Helpdesk software. You send them an issue with screen shots and all the details. Their responses have nothing to do with the issue at hand, and you will need to reiterate the...
Verified User in Internet
I dislike that you have to publicly post requests/issues. It might be on our end but I'm not really sure if it helps with accountability from our IT team.
Alternatives
Discussions
How has your experience been with Freshservice support?
12 comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
Can we have access to our database to do some development
2 comments
Official Response from Freshservice
You can utilize API calls to gather the data and transfer them to Power BI.Read more
How to Migrate Exchange to Office 365?
1 comment
AJ
To know how to migrate Exchange to Office 365 Mailboxes, I would recommend you download a free version of Shoviv Exchange Migration.
For more information...Read more
How to open a ticket from Slack
1 comment
Official Response from Halp
I'm sorry, but I can't access external content such as the link you provided. If you have any specific text or information from that article that you would...Read more
How to invite new agents
1 comment
Official Response from Halp
After that, the agent needs to go to yoursubdomain.halp.ai and click "Add to Slack" to sign up for their Halp agent account.
Once they've completed the...Read more
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