Compare Freshservice and Halo Service Desk 
At a Glance
Market Segments
Mid-Market (62.5% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
$19.00
Starting at $55.00
Freshservice
Star Rating
(1,238)4.6 out of 5
Market Segments
Mid-Market (62.5% of reviews)
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansHalo Service Desk
Star Rating
(16)4.6 out of 5
Market Segments
Small-Business (50.0% of reviews)
Entry-Level Pricing
Starting at $55.00
Learn more about Halo Service DeskSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshservice excels in its Ticketing System with a score of 9.5, highlighting its intuitive interface and efficient ticket management features, while Halo Service Desk follows closely with a score of 9.4, but some users mention it can be less user-friendly.
- Reviewers mention that Freshservice's Reports & Analytics feature is robust, scoring 8.4, but Halo Service Desk significantly outperforms with a score of 9.7, praised for its detailed reporting capabilities and customizable dashboards.
- G2 users indicate that Freshservice's Self-Service Platform is well-received, scoring 8.9, particularly for its user-friendly knowledge base, while Halo Service Desk scores slightly higher at 9.0, with users appreciating its community forums and mobile optimization.
- Users on G2 report that Freshservice's Automation features score 8.8, allowing for efficient ticket routing and notifications, whereas Halo Service Desk, with a score of 8.6, is noted for its automation but lacks some of the advanced features found in Freshservice.
- Reviewers say that Freshservice's Asset Management is effective, scoring 8.5, but Halo Service Desk shines in this area with a perfect score of 10.0, with users praising its comprehensive tracking and management capabilities.
- Users report that both products have strong Quality of Support, with Freshservice scoring 9.0 and Halo Service Desk at 9.5, but reviewers mention that Halo's support is particularly responsive and helpful, enhancing the overall user experience.
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Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Halo Service Desk
All-inclusive service desk software
Starting at $55.00
Simple, transparent pricing.
No tiered-plans or locked-away features, simply all-inclusive service desk software.
- Incident Management
- Problem Management
- Change Management
Free Trial
Freshservice
Free Trial is available
Halo Service Desk
Free Trial is available
Ratings
Meets Requirements
8.9
1,105
8.7
13
Ease of Use
9.2
1,104
9.5
13
Ease of Setup
8.8
890
8.0
9
Ease of Admin
9.0
909
8.1
9
Quality of Support
9.0
1,066
9.5
13
Has the product been a good partner in doing business?
9.1
885
9.8
9
Product Direction (% positive)
9.4
1,094
10.0
12
Features by Category
Administration
8.6
280
|
Verified
8.7
5
|
Verified
8.3
308
|
Verified
Not enough data
8.3
333
|
Verified
9.7
6
|
Verified
Service Desk
9.4
362
|
Verified
9.7
6
|
Verified
9.1
337
|
Verified
9.7
6
|
Verified
8.9
329
|
Verified
8.9
6
|
Verified
Management
8.5
273
|
Verified
9.7
6
|
Verified
8.9
280
|
Verified
9.2
6
|
Verified
8.8
244
|
Verified
8.1
6
|
Verified
8.5
247
|
Verified
10.0
5
|
Verified
8.2
193
|
Verified
Not enough data
Functionality
9.5
293
|
Verified
9.4
6
|
Verified
8.8
232
|
Verified
9.7
5
|
Verified
8.8
229
|
Verified
8.3
6
|
Verified
8.8
263
|
Verified
8.6
6
|
Verified
Monitoring
8.4
233
|
Verified
Not enough data
8.7
268
|
Verified
Not enough data
8.8
285
|
Verified
Not enough data
Management Tools
9.1
306
|
Verified
Not enough data
8.9
295
Not enough data
8.5
261
|
Verified
Not enough data
Generative AI
8.3
102
Not enough data
8.2
102
Not enough data
Generative AI
7.5
53
Not enough data
Self-Service Experience
8.6
113
Not enough data
8.9
109
Not enough data
7.3
90
Not enough data
7.6
91
Not enough data
8.2
111
Not enough data
Self-Service Platform
8.5
111
Not enough data
8.7
115
Not enough data
7.3
85
Not enough data
8.0
107
Not enough data
Generative AI
8.0
50
Not enough data
Incident Management
9.1
699
8.3
6
8.9
702
9.5
7
9.0
755
8.8
8
8.6
691
8.5
8
8.7
656
8.1
8
Reporting
8.6
737
9.4
8
8.2
602
8.1
7
8.2
580
Not enough data
Access & Usability
8.4
665
Not enough data
8.9
688
9.0
8
8.5
515
8.9
6
8.7
527
9.0
7
Analysis
7.5
154
Not enough data
Platform
8.3
209
Not enough data
8.3
192
Not enough data
8.7
235
Not enough data
8.4
262
Not enough data
8.7
294
Not enough data
Security
7.8
158
Not enough data
7.1
87
Not enough data
7.6
146
Not enough data
8.9
263
Not enough data
8.8
265
Not enough data
Categories
Categories
Shared Categories
Freshservice and Halo Service Desk are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
Freshservice is categorized as IT Alerting, Incident Management, Enterprise IT Management, and Customer Self-Service
Halo Service Desk has no unique categories
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Halo Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.8%
Computer Software
5.3%
Construction
4.5%
Education Management
3.6%
Financial Services
3.5%
Other
63.3%
Information Technology and Services
18.8%
Computer Software
18.8%
Computer & Network Security
12.5%
Renewables & Environment
6.3%
Machinery
6.3%
Other
37.5%
Most Helpful Reviews
Freshservice
Most Helpful Favorable Review
Rajaraman S.
Verified User in Computer Software
Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...
Most Helpful Critical Review
Michael S.
Verified User in Furniture
Their internal Helpdesk customer service is abysmal for a company specializing in Helpdesk software. You send them an issue with screen shots and all the details. Their responses have nothing to do with the issue at hand, and you will need to reiterate the...
Halo Service Desk
Most Helpful Favorable Review
Jake L.
Verified User in Computer Software
Simple interface for agents to use. Easy to configure and reconfigure on the fly. We can implement new workflows, add departments, queues and processes as and when required. Integrated dashboards provide a window to current department and ticket status...
Most Helpful Critical Review
Rajaraman S.
Verified User in Computer Software
Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...
Jake L.
Verified User in Computer Software
Simple interface for agents to use. Easy to configure and reconfigure on the fly. We can implement new workflows, add departments, queues and processes as and when required. Integrated dashboards provide a window to current department and ticket status...
Michael S.
Verified User in Furniture
Their internal Helpdesk customer service is abysmal for a company specializing in Helpdesk software. You send them an issue with screen shots and all the details. Their responses have nothing to do with the issue at hand, and you will need to reiterate the...
Alternatives
Discussions
How has your experience been with Freshservice support?
12 comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
I still have trouble making Probe work properly.
2 comments
Official Response from Freshservice
"If the issue persists, write to support@freshservice.com"Read more
Halo Service Desk has no discussions with answers
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