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At a Glance
Market Segments
Small-Business (84.1% of reviews)
Small-Business (83.3% of reviews)
Entry-Level Pricing
No pricing available
Starting at $208.00
FieldEdge
Star Rating
(83)4.1 out of 5
Market Segments
Small-Business (84.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about FieldEdgeService Fusion
Star Rating
(118)4.1 out of 5
Market Segments
Small-Business (83.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $208.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that FieldEdge excels in its dispatch feature, scoring 8.8, which allows for efficient job assignment and management. In contrast, Service Fusion's dispatch feature, while strong at 8.9, is noted for its slightly more intuitive interface, making it easier for new users to adapt.
- Reviewers mention that FieldEdge's invoicing capabilities are robust, with a score of 8.4, providing detailed breakdowns and customization options. Service Fusion, however, shines with a higher score of 8.6, with users appreciating its seamless integration with payment processing, which simplifies the billing process.
- G2 users highlight that FieldEdge's employee communication feature scores 8.3, facilitating effective team collaboration on the job. Service Fusion, with a score of 8.1, is seen as slightly less effective in this area, with some users wishing for more advanced communication tools.
- Users on G2 report that FieldEdge's calendar feature is highly rated at 8.6, allowing for easy scheduling and visibility of jobs. Service Fusion's calendar, rated at 8.5, is also effective but lacks some of the advanced scheduling options that FieldEdge offers.
- Reviewers mention that both products have strong quality of support, each scoring 8.5. However, users report that FieldEdge's support team is more responsive, often resolving issues faster than Service Fusion's support, which can sometimes be slower to respond.
- Users say that FieldEdge's payment processing features, particularly its encryption and credit card processing, score 8.1, ensuring secure transactions. Service Fusion matches this with an 8.1 score but is noted for its superior digital wallet integration at 7.6, which some users find more convenient for modern payment methods.
Pricing
Entry-Level Pricing
FieldEdge
No pricing availableService Fusion
STARTER
Starting at $208.00
All essential features + text messaging & auto-reminders
- Office Users / Field Workers (Unlimited)
- Customers (Unlimited)
- Estimates & Jobs (Unlimited)
Free Trial
FieldEdge
No trial information availableService Fusion
No trial information availableRatings
Meets Requirements
8.0
72
8.2
108
Ease of Use
8.1
73
8.5
108
Ease of Setup
7.3
49
7.9
77
Ease of Admin
8.2
48
8.2
75
Quality of Support
8.4
73
8.4
107
Has the product been a good partner in doing business?
8.5
48
8.5
75
Product Direction (% positive)
7.8
70
8.2
109
Features by Category
Payment Processing
Not enough data
8.1
19
Not enough data
8.1
26
Not enough data
8.3
23
Not enough data
Feature Not Available
Administration
Not enough data
7.6
25
Not enough data
Feature Not Available
Not enough data
7.8
26
Not enough data
Feature Not Available
Not enough data
7.9
18
Not enough data
7.6
20
Not enough data
7.4
20
Payment Options
Not enough data
Feature Not Available
Not enough data
8.4
25
Security
Not enough data
8.1
24
Platform
Not enough data
7.1
26
Not enough data
Feature Not Available
Generative AI
Not enough data
7.9
20
Not enough data
7.3
20
Before the Job
8.5
48
8.3
78
8.7
51
8.9
80
8.4
44
8.3
78
7.4
42
8.4
80
On the Job
8.5
46
8.1
78
8.1
45
8.0
79
6.8
37
7.4
59
7.3
36
8.1
73
6.5
16
Feature Not Available
After the Job
7.3
47
7.6
75
7.1
46
7.3
71
8.3
51
8.5
77
Feature Not Available
7.4
62
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FieldEdge and Service Fusion are categorized as Field Service Management
Unique Categories
FieldEdge has no unique categories
Service Fusion is categorized as Payment Processing and HVAC
Reviews
Reviewers' Company Size
FieldEdge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Service Fusion
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
40.2%
Consumer Services
20.7%
Mechanical or Industrial Engineering
8.5%
Utilities
7.3%
Retail
3.7%
Other
19.5%
Construction
30.7%
Electrical/Electronic Manufacturing
9.6%
Consumer Services
8.8%
Facilities Services
7.0%
Information Technology and Services
4.4%
Other
39.5%
Discussions
FieldEdge has no discussions with answers
When will Service Fusion be able integrate HST with Quickbooks properly?
3 Comments
SK
The support team has tried 3 different ways. It is an extremely frustrating and time consuming situation every month when sending statements out from...Read more
How do I set params on time tracking to round up or down to the nearest half hour?
1 Comment
LM
You can manually add the time in yourself if you want to round up or down and it will stay at the time you entered if you do do it manuallyRead more
Is Service Fusion compatible with Quickbooks?
1 Comment
AS
Yes it is! It will sync every night and works great with it. Read more
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