FieldEdge Reviews & Product Details

There is very little to like to be honest. Review collected by and hosted on G2.com.

Platform is not intuitive and runs very slowly, both in the office and on mobile. The mobile experience is confusing and very limiting for technicians, which ends up requiring far more back-end work than it should. There are very few integrations that actually work, and you can’t text customers efficiently.

Customer service tends not to provide same-day help, or they simply don’t have the ability to resolve the issue. When there are known bugs they do not communicate them so you could be left suffering from major issues from the system (ex doubling quote amounts when sent to homeowners). Resulting in loses of sale opportunities. They say you can create custom reports, but I’ve requested them multiple times and still haven’t received them. The dashboard also pulls incorrect data, to the point that they even tell you not to rely on it, and you can’t obtain accurate reporting for larger projects.

Would not recommend to anyone. Review collected by and hosted on G2.com.

The pricebook, if it did not take so long to load. I have a hard time finding anything I like at all. Review collected by and hosted on G2.com.

Lack of customer support, mis-leading sales tactics, SLOW load speeds, not saving data, etc Review collected by and hosted on G2.com.

The color scheme was nice. The membership set up is pretty easy to use. Review collected by and hosted on G2.com.

Customer support, reporting capability, ease of use for the field techs. Review collected by and hosted on G2.com.

Scheduling is pretty easy and they do have an okay training program Review collected by and hosted on G2.com.

Everything is an additonal charge. The training you pay for is not the greatest. The support staff is difficult to deal with . They expect you to know everthing an act like you are putting them off if you don't understand how something works. It says it intergrates with QB but it is a very difficult process. You basically have to learn two programs that don't really like each other so it makes your life difficult. I highly recommend to do a lot of research before you decide to go with this company. Review collected by and hosted on G2.com.

Storing equipment information and adding site photos. Review collected by and hosted on G2.com.

Lack of capabilities within one single dashboard, integrations are poorly connected and come at higher costs than competitors with little in house benefits Review collected by and hosted on G2.com.

The company and I love Field Edge and how simple and quick we learned to use it. Field Edge is used on a daily basis from the office staff to the Technicians out in the field. The intergration from QuickBooks to Field Edge was simple and fast. I use Field Edge daily for dispatching, invoicing adding parts to the inventory and sending invoices and quotes to customers. Online customer support is great and respond almost instantly. Review collected by and hosted on G2.com.

What I can say is I wish Field Edge would not revert any invoices after hitting save. Review collected by and hosted on G2.com.

FieldEdge's Service Management software is user friendly and very efficient. Review collected by and hosted on G2.com.

To be honest, there's nothing I dislike about FieldEdge. Review collected by and hosted on G2.com.

The reports in the dashboard are great, there are a few minor issues we have with the reporting, but out of the other CRM's we have used in the past, this has been the far superior one. Customer support is excellent and always there if there is an instance that an issue arises or just general questions. Communication with FieldEdge and QuickBooks is one of the main reasons we went with FieldEdge. Creating work orders and dispatching is very user-friendly and straightforward to learn with minimal training needed. Review collected by and hosted on G2.com.

The mobile portion of FieldEdge is good for our field techs to use but lacks in ease of use for work orders and creating new work orders. There is really no way to look at a previous work order history, or view work orders completed that day on the mobile platform. Review collected by and hosted on G2.com.

FieldEdge has allowed us to improve in a lot of ways. The thing that initially attracted us was reporting and automation. We've been able to get a great insight into our company, and it has improved our dispatching, agreements, and tracking to be a better company.

The support and training is outstanding above all. Review collected by and hosted on G2.com.

This may be exclusive to us, but our sales process has a few hiccups in the way the software works. We've been able to work around it, but that's it.

Another pro, they're great at fixing or modifying the software. In the last year, there have been multiple updates to make the process better. Review collected by and hosted on G2.com.

Communication with Technical Support, Affordable pricing for upsells, and basic FE. I'm using most of the tools they have, and I can tell they are growing day after day. Lyuda Rogers is great with communication and very helpful. She makes my experience with FE a lot easier. Review collected by and hosted on G2.com.

Some glitches in a system, like when you create a quote, the first page is empty. Customers don't like it too very much. I hope this will be fixed sooner than later. Review collected by and hosted on G2.com.