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Compare FieldEdge and mHelpDesk 
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At a Glance
Market Segments
Small-Business (84.1% of reviews)
Small-Business (43.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
FieldEdge
Star Rating
(83)4.1 out of 5
Market Segments
Small-Business (84.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about FieldEdgemHelpDesk
Star Rating
(145)4.0 out of 5
Market Segments
Small-Business (43.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about mHelpDeskFieldEdge vs mHelpDesk
When assessing the two solutions, reviewers found mHelpDesk easier to use and set up. However, FieldEdge is easier to administer. Reviewers also preferred doing business with FieldEdge overall.
- Reviewers felt that mHelpDesk meets the needs of their business better than FieldEdge.
- When comparing quality of ongoing product support, reviewers felt that FieldEdge is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of FieldEdge over mHelpDesk.
Pricing
Entry-Level Pricing
FieldEdge
No pricing availablemHelpDesk
No pricing availableFree Trial
FieldEdge
No trial information availablemHelpDesk
Free Trial is available
Ratings
Meets Requirements
8.0
72
8.2
113
Ease of Use
8.1
73
8.3
115
Ease of Setup
7.3
49
7.6
45
Ease of Admin
8.2
48
8.0
45
Quality of Support
8.4
73
8.2
114
Has the product been a good partner in doing business?
8.5
48
7.6
45
Product Direction (% positive)
7.8
70
7.0
113
Features by Category
Bill Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bill Processing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Billing
Not enough data
Not enough data
Customer Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Before the Job
8.5
48
8.0
57
8.7
51
7.9
53
8.4
44
8.1
53
7.4
42
7.9
52
On the Job
8.5
46
7.4
11
8.1
45
8.1
55
6.8
37
7.8
6
7.3
36
8.0
46
6.5
16
8.1
6
After the Job
7.3
47
8.1
56
7.1
46
8.0
47
8.3
51
8.1
42
Feature Not Available
8.1
38
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Categories
Categories
Shared Categories
FieldEdge and mHelpDesk are categorized as Field Service Management
Unique Categories
FieldEdge has no unique categories
mHelpDesk is categorized as Billing and Repair Shop
Reviews
Reviewers' Company Size
FieldEdge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
mHelpDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
40.2%
Consumer Services
20.7%
Mechanical or Industrial Engineering
8.5%
Utilities
7.3%
Retail
3.7%
Other
19.5%
Hospital & Health Care
10.0%
Education Management
9.2%
Utilities
6.2%
Real Estate
4.6%
Insurance
4.6%
Other
65.4%
Discussions
FieldEdge has no discussions with answers
mHelpDesk has no discussions with answers
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