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- Fidelity 401(k) Plan Services
- Mercer
- Fidelity 401(k) Plan Services-vs-Mercer
Compare Fidelity 401(k) Plan Services and Mercer 
At a Glance
Market Segments
Enterprise (46.2% of reviews)
Enterprise (44.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Fidelity 401(k) Plan Services
Star Rating
(13)4.2 out of 5
Market Segments
Enterprise (46.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Fidelity 401(k) Plan ServicesMercer
Star Rating
(10)3.8 out of 5
Market Segments
Enterprise (44.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about MercerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Mercer has a lower overall star rating of 3.8 compared to Fidelity's 4.2, indicating that Fidelity may provide a more satisfactory user experience.
- Reviewers mention that the expertise of the team at Mercer scores 8.7, while Fidelity's team expertise is rated higher at 9.1, suggesting that Fidelity may offer more knowledgeable support.
- G2 users highlight that Mercer’s needs assessment is rated at 7.7, which is lower than Fidelity’s performance in this area, indicating that Fidelity may better understand client requirements.
- Users on G2 report that Fidelity excels in execution ability with a score of 9.4, while Mercer lags behind at 8.0, suggesting that Fidelity is more effective in delivering on promises.
- Reviewers say that Mercer’s change management skills are rated at 7.7, which is lower than Fidelity’s 7.7, but Fidelity's technology partnerships score higher at 8.3, indicating a stronger integration capability.
- Users mention that Fidelity consistently meets deadlines with a score of 9.3, while Mercer’s score of 9.3 in this area shows that both products perform well, but Fidelity may have a slight edge in reliability.
Pricing
Entry-Level Pricing
Fidelity 401(k) Plan Services
No pricing availableMercer
No pricing availableFree Trial
Fidelity 401(k) Plan Services
No trial information availableMercer
No trial information availableRatings
Quality of Work
9.3
9
8.1
6
Responsiveness
9.3
9
8.0
9
Expertise of Team
9.1
9
8.7
9
Execution Ability
9.4
9
8.0
9
Communication Skills
9.3
9
8.0
9
Professionalism
9.3
10
8.5
9
Has the product been a good partner in doing business?
9.0
13
8.0
9
Features by Category
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Team Quality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fidelity 401(k) Plan Services and Mercer are categorized as Benefits Consulting
Unique Categories
Fidelity 401(k) Plan Services has no unique categories
Reviews
Reviewers' Company Size
Fidelity 401(k) Plan Services
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mercer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
23.1%
Information Technology and Services
15.4%
Computer Software
15.4%
Real Estate
7.7%
Hospital & Health Care
7.7%
Other
30.8%
Human Resources
22.2%
Retail
11.1%
Pharmaceuticals
11.1%
Management Consulting
11.1%
Information Technology and Services
11.1%
Other
33.3%
Most Helpful Reviews
Fidelity 401(k) Plan Services
Most Helpful Favorable Review
Verified User in Financial Services
The online tool is user-friendly. It has safeguards to protect the data uploaded to match the data already saved in its system.
Most Helpful Critical Review
Verified User in Banking
Something they can improve on is expanding access to these services
Mercer
Most Helpful Favorable Review
Verified User in Information Technology and Services
The implementation team was very professional and customer service driven.
Most Helpful Critical Review
Verified User in Financial Services
fees, unethical leadership, poor management
Verified User in Financial Services
The online tool is user-friendly. It has safeguards to protect the data uploaded to match the data already saved in its system.
Verified User in Information Technology and Services
The implementation team was very professional and customer service driven.
Verified User in Banking
Something they can improve on is expanding access to these services
Verified User in Financial Services
fees, unethical leadership, poor management
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