it knows better when real product user sign in with their real account and AI capability to protect fraud transactions
Customer support within a shared Slack channel makes is extremely easy to communicate issues and keep the communication lines open with both teams. It has become a benchmark for customer support in my opinion.
Flexibility in scaling / become quickly very expensive / unwillingness to help you grow with them / very contractual company
it knows better when real product user sign in with their real account and AI capability to protect fraud transactions
Customer support within a shared Slack channel makes is extremely easy to communicate issues and keep the communication lines open with both teams. It has become a benchmark for customer support in my opinion.
Flexibility in scaling / become quickly very expensive / unwillingness to help you grow with them / very contractual company