- Home
- ...
- Communication Platform as a Service (cPaaS) Platforms
- Exotel Customer Communication Platform
- Ozonetel CloudAgent
- Exotel Customer Communication Platform-vs-Ozonetel CloudAgent
Compare Exotel Customer Communication Platform and Ozonetel CloudAgent 
At a Glance
Market Segments
Mid-Market (45.1% of reviews)
Mid-Market (60.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Exotel Customer Communication Platform
Star Rating
(82)4.3 out of 5
Market Segments
Mid-Market (45.1% of reviews)
Entry-Level Pricing
No pricing available
Browse all 3 pricing plansOzonetel CloudAgent
Star Rating
(577)4.6 out of 5
Market Segments
Mid-Market (60.4% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Ozonetel CloudAgentSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Exotel Customer Communication Platform excels in Ease of Use with a score of 8.8, while Ozonetel CloudAgent shines even brighter with a score of 9.1, indicating a more intuitive interface that users find easier to navigate.
- Reviewers mention that Ozonetel CloudAgent offers superior Quality of Support with a score of 9.0 compared to Exotel's 8.0, highlighting faster response times and more helpful support staff.
- G2 users note that Exotel's Knowledge Base is rated highly at 9.1, but Ozonetel's Knowledge Management features, including Publishing Workflows and Analytics, score even higher, providing more comprehensive resources for users.
- Users on G2 report that Ozonetel CloudAgent's IVR functionality is rated at 9.2, which is superior to Exotel's 8.9, allowing for more complex and customizable automated responses that enhance customer interactions.
- Reviewers mention that Exotel's Call Recording feature scores 9.4, which is impressive, but Ozonetel's overall Call Management capabilities, including Call Scheduling and Geo-Routing, are rated higher, providing more flexibility in handling calls.
- Users say that while both platforms offer Omnichannel support, Exotel scores 9.1, but Ozonetel's integration of Social and Web Chat channels at 9.0 provides a more seamless experience across different communication methods.
Featured Products
Sponsored
Alhena AI
(34)
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
Exotel Customer Communication Platform
No pricing availableOzonetel CloudAgent
No pricing availableFree Trial
Exotel Customer Communication Platform
Free Trial is available
Ozonetel CloudAgent
Free Trial is available
Ratings
Meets Requirements
8.6
60
8.9
497
Ease of Use
8.8
60
9.1
504
Ease of Setup
8.9
35
9.0
338
Ease of Admin
9.2
34
9.0
245
Quality of Support
8.0
60
9.0
496
Has the product been a good partner in doing business?
8.6
34
9.2
241
Product Direction (% positive)
8.4
59
9.5
499
Features by Category
Dialing Options
Not enough data
9.0
133
|
Verified
Not enough data
9.0
139
|
Verified
Not enough data
8.8
126
|
Verified
Agent Tools
Not enough data
8.6
122
|
Verified
Not enough data
8.5
122
|
Verified
Not enough data
8.8
127
|
Verified
Not enough data
9.1
135
|
Verified
Automation
Not enough data
8.7
113
|
Verified
Not enough data
8.7
117
|
Verified
Not enough data
9.0
121
|
Verified
Not enough data
8.7
114
|
Verified
Not enough data
9.0
121
|
Verified
Administration
Not enough data
9.4
21
Not enough data
9.4
20
Not enough data
9.2
21
Knowledge Management
Not enough data
9.1
21
Not enough data
9.0
21
Not enough data
9.1
21
Compliance
Not enough data
9.3
23
Not enough data
9.2
22
Not enough data
9.3
22
Not enough data
9.1
21
Customer Support
Not enough data
8.8
22
Not enough data
9.4
22
Not enough data
9.2
22
Data Security
Not enough data
9.3
23
Not enough data
9.3
23
Not enough data
9.3
23
Not enough data
9.3
23
Administration
Not enough data
9.3
20
Not enough data
9.2
20
Not enough data
9.3
21
Generative AI
Not enough data
Feature Not Available
Channels
Not enough data
9.1
179
|
Verified
Not enough data
8.9
158
Not enough data
8.7
146
|
Verified
Not enough data
8.5
152
|
Verified
Not enough data
8.7
151
Generative AI
Not enough data
8.4
105
Functions
Not enough data
8.9
174
|
Verified
Not enough data
8.9
174
|
Verified
Not enough data
9.0
173
|
Verified
Not enough data
8.7
156
Not enough data
9.1
169
|
Verified
Not enough data
9.1
177
|
Verified
Not enough data
9.0
171
Not enough data
8.9
160
|
Verified
Administrative
Not enough data
8.8
175
|
Verified
Not enough data
9.1
184
|
Verified
Not enough data
9.1
188
|
Verified
Not enough data
9.0
167
|
Verified
Not enough data
9.0
169
|
Verified
Functionality
Not enough data
9.0
134
Not enough data
8.9
130
Not enough data
8.9
122
Support
Not enough data
8.9
117
Not enough data
9.0
122
Not enough data
9.1
124
Platform
Not enough data
9.0
142
Not enough data
8.9
141
Not enough data
9.0
144
Not enough data
9.1
146
Not enough data
9.1
146
Not enough data
9.2
146
Not enough data
9.2
142
Generative AI
Not enough data
8.8
95
Workforce Management
Not enough data
9.1
147
Not enough data
9.2
145
Administrative
Not enough data
9.3
148
Not enough data
9.3
149
Customer Support
Not enough data
8.6
35
Not enough data
8.6
34
Not enough data
8.8
36
Automation
Not enough data
8.9
37
Not enough data
8.8
36
Not enough data
9.1
36
Artificial Intelligence
Not enough data
9.0
35
Not enough data
8.8
36
Not enough data
8.7
36
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
8.6
23
|
Verified
Not enough data
9.2
23
|
Verified
Not enough data
8.2
22
Not enough data
8.3
23
|
Verified
Not enough data
8.6
23
Internal Use
Not enough data
8.7
26
|
Verified
Not enough data
8.4
22
|
Verified
Not enough data
8.8
24
Not enough data
8.8
24
Not enough data
8.6
22
|
Verified
Not enough data
9.2
22
|
Verified
Generative AI
Not enough data
8.8
49
Self-Service Experience
Not enough data
9.2
77
Not enough data
9.1
76
Not enough data
8.8
74
Not enough data
8.9
73
Not enough data
Feature Not Available
Self-Service Platform
Not enough data
9.1
75
Not enough data
9.1
80
Not enough data
8.8
75
Not enough data
9.1
81
Generative AI
Not enough data
Feature Not Available
Phone Number Management
Not enough data
9.1
96
Not enough data
9.0
94
Not enough data
9.1
95
Tracking
Not enough data
9.0
93
Not enough data
8.7
93
Not enough data
9.0
92
Analytics
Not enough data
9.1
95
Not enough data
9.4
93
Not enough data
9.1
93
Not enough data
8.9
87
Call Routing
Not enough data
9.4
100
Not enough data
9.1
100
Not enough data
8.6
95
Administration
Not enough data
9.1
86
Not enough data
9.1
90
Not enough data
9.3
90
Calling
Not enough data
9.2
148
Not enough data
8.4
130
Not enough data
9.1
141
Not enough data
9.3
142
Contacts
Not enough data
8.8
136
Not enough data
8.6
132
Not enough data
8.8
134
Insights
Not enough data
8.7
130
Not enough data
9.1
139
Not enough data
8.6
126
Not enough data
8.4
126
Not enough data
8.5
124
Categories
Categories
Shared Categories
Exotel Customer Communication Platform and Ozonetel CloudAgent are categorized as Communication Platform as a Service
Unique Categories
Exotel Customer Communication Platform has no unique categories
Ozonetel CloudAgent is categorized as Customer Service Automation, Speech Analytics, Contact Center Knowledge Base, Auto Dialer, Outbound Call Tracking, Live Chat, Call Center Infrastructure (CCI), Contact Center, Customer Self-Service, and Inbound Call Tracking
Reviews
Reviewers' Company Size
Exotel Customer Communication Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ozonetel CloudAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
13.4%
Financial Services
11.0%
Primary/Secondary Education
9.8%
Consumer Services
7.3%
Computer Software
7.3%
Other
51.2%
Financial Services
16.3%
Hospital & Health Care
8.9%
Consumer Services
7.7%
Education Management
7.3%
Insurance
6.1%
Other
53.8%
Most Helpful Reviews
Exotel Customer Communication Platform
Most Helpful Favorable Review
Manjinder S.
Verified User in Computer Software
With the extreme ease of use and implementation Exotel is a secure and reliable business phone system on the cloud that allows you to have a single business phone number from which you can make or receive concurrent calls and SMSs.
Most Helpful Critical Review
AbdulSaad M.
Verified User in Financial Services
1. For monitoring for Supervisor, it was not so good, Need to go on every campaign and monitor the agent. it should get all details on the same page. 2. Data(Leads) monitoring is not there proper on Ameyo. 3. On any changes or request it gets charged we...
Ozonetel CloudAgent
Most Helpful Favorable Review
Nitish K.
Verified User in Education Management
Ozontel cloud agent has many best features and provides ease of use with simple interface for the agents, while providing attractive & intutive dashboard and reports to the admins/executives. There are admin level settings which are very useful and one can...
Most Helpful Critical Review
Verified User in Insurance
Tech Support. Documents for integration are very complicated and not self serve. Tech support is difficult to get hold of and are nt very clear in thier communication.
Manjinder S.
Verified User in Computer Software
With the extreme ease of use and implementation Exotel is a secure and reliable business phone system on the cloud that allows you to have a single business phone number from which you can make or receive concurrent calls and SMSs.
Nitish K.
Verified User in Education Management
Ozontel cloud agent has many best features and provides ease of use with simple interface for the agents, while providing attractive & intutive dashboard and reports to the admins/executives. There are admin level settings which are very useful and one can...
AbdulSaad M.
Verified User in Financial Services
1. For monitoring for Supervisor, it was not so good, Need to go on every campaign and monitor the agent. it should get all details on the same page. 2. Data(Leads) monitoring is not there proper on Ameyo. 3. On any changes or request it gets charged we...
Verified User in Insurance
Tech Support. Documents for integration are very complicated and not self serve. Tech support is difficult to get hold of and are nt very clear in thier communication.
Alternatives
Discussions
Exotel Customer Communication Platform has no discussions with answers
How to add / change IVR options from admin login?
1 comment
Official Response from Ozonetel CloudAgent
We can enable the IVR module to the client account.
Admin can choose from the drop down menu. Easy to create an IVR flow and map them to the campaign...Read more
What is Ozonetel CloudAgent used for?
1 comment
Official Response from Ozonetel CloudAgent
It is used as an omnichannel CX platform for enabling customer communications for functions such as marketing, sales, customer support and service and others. Read more
Ozonetel CloudAgent has no more discussions with answers
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
