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Compare EpiAnalytics Conversational AI and Medallia Customer Experience 
Featured Products
At a Glance
Market Segments
Enterprise (50.0% of reviews)
Enterprise (65.7% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
EpiAnalytics Conversational AI
Star Rating
(4)3.6 out of 5
Market Segments
Enterprise (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about EpiAnalytics Conversational AIMedallia Customer Experience
Star Rating
(170)4.5 out of 5
Market Segments
Enterprise (65.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperiencePricing
Entry-Level Pricing
EpiAnalytics Conversational AI
No pricing availableMedallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Free Trial
EpiAnalytics Conversational AI
No trial information availableMedallia Customer Experience
Free Trial is available
Ratings
Meets Requirements
Not enough data
8.7
130
Ease of Use
Not enough data
8.6
140
Ease of Setup
Not enough data
7.2
98
Ease of Admin
Not enough data
7.7
75
Quality of Support
Not enough data
8.5
113
Has the product been a good partner in doing business?
Not enough data
8.6
78
Product Direction (% positive)
Not enough data
9.5
125
Features by Category
Analytics
Not enough data
9.4
51
Not enough data
9.2
51
Not enough data
8.7
46
Not enough data
5.9
41
Customization
Not enough data
8.3
46
Not enough data
7.9
45
Not enough data
8.5
43
Not enough data
8.5
39
Generative AI
Not enough data
6.5
21
Not enough data
6.5
22
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
43
Not enough data
8.4
40
Not enough data
8.4
48
Feedback Analysis
Not enough data
8.0
46
Not enough data
8.3
45
Not enough data
9.3
44
Feedback Sources
Not enough data
8.3
37
Not enough data
9.1
43
Not enough data
7.1
34
Not enough data
8.1
37
Generative AI
Not enough data
6.7
20
Not enough data
6.6
22
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
EpiAnalytics Conversational AI and Medallia Customer Experience share no categories
Unique Categories
EpiAnalytics Conversational AI is categorized as Speech Analytics
Medallia Customer Experience is categorized as Feedback Analytics and Experience Management
Reviews
Reviewers' Company Size
EpiAnalytics Conversational AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
25.0%
Information Technology and Services
25.0%
Entertainment
25.0%
Banking
25.0%
‐
Other
0.0%
Hospitality
14.5%
Financial Services
10.2%
Information Technology and Services
7.8%
Telecommunications
6.0%
Retail
6.0%
Other
55.4%
Alternatives
Discussions
EpiAnalytics Conversational AI has no discussions with answers
Medallia Customer Experience has no discussions with answers
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