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Compare Enghouse Contact Center and UJET 
Featured Products
At a Glance
Market Segments
Mid-Market (58.3% of reviews)
Mid-Market (56.7% of reviews)
Entry-Level Pricing
No pricing available
Contact Vendor
Enghouse Contact Center
Star Rating
(104)4.3 out of 5
Market Segments
Mid-Market (58.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Enghouse Contact CenterUJET
Star Rating
(1,125)4.7 out of 5
Market Segments
Mid-Market (56.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor
Learn more about UJETSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that UJET excels in overall user satisfaction, boasting a higher G2 Score compared to Enghouse Contact Center. Users appreciate UJET's ability to manage calls, chats, and customer information seamlessly in one platform, which significantly reduces complexity and enhances customer service efficiency.
- According to verified reviews, Enghouse Contact Center is praised for its comprehensive and robust feature set, making it a reliable choice for contact centers. Users highlight the intuitive interface for agents, which simplifies operations and enhances productivity when handling customer interactions across various channels.
- Reviewers mention that UJET's ease of use is a standout feature, with many users noting that it allows for quick assistance to customers. This is complemented by advanced features that facilitate personalized and intelligent customer experiences, making it a strong contender for businesses focused on customer engagement.
- Users say that while Enghouse Contact Center offers a solid range of features, it sometimes struggles with configuration challenges, which can impact its ability to meet specific workflow needs. However, the platform's capability to integrate multiple communication channels is frequently highlighted as a significant advantage.
- G2 reviewers report that UJET's recent updates and features have contributed to a smoother user experience, with many users noting the app's reliability during calls. This consistent performance is a key factor in its higher ratings for quality of support and ease of setup compared to Enghouse Contact Center.
- According to verified reviews, Enghouse Contact Center users appreciate the platform's ability to enhance customer experience while boosting agent productivity. However, the lower number of recent reviews compared to UJET suggests that user feedback may not be as current, which could be a consideration for potential buyers.
Pricing
Entry-Level Pricing
Enghouse Contact Center
No pricing availableUJET
UJET Voice and Chat
Contact Vendor
Voice and Chat can be purchased separately or as a bundle. There is a per user license cost and highly reduced and competitive usage costs, encouraging UJET to share your focus of efficiency gains.
- Full Implementation Services
- Native Mobile and Web SDKs and APIs
- Smart Routing via CRM and API
Free Trial
Enghouse Contact Center
No trial information availableUJET
Free Trial is available
Ratings
Meets Requirements
8.8
72
9.5
932
Ease of Use
8.6
102
9.7
933
Ease of Setup
7.9
59
9.6
341
Ease of Admin
7.8
33
9.4
234
Quality of Support
8.7
72
9.5
883
Has the product been a good partner in doing business?
8.3
33
9.6
231
Product Direction (% positive)
8.7
71
9.5
908
Features by Category
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.4
29
9.6
556
|
Verified
8.0
17
Feature Not Available
7.8
17
9.5
462
|
Verified
6.9
16
9.3
407
7.7
22
9.5
464
Generative AI
8.1
6
9.4
172
Functions
9.0
34
9.5
550
|
Verified
8.7
38
9.5
565
|
Verified
8.8
39
9.5
522
|
Verified
8.3
26
9.4
437
8.8
30
9.4
464
8.8
32
9.6
528
|
Verified
8.5
24
9.5
518
8.9
22
9.6
481
|
Verified
Agentic AI - Contact Center
Not enough data
9.8
43
Not enough data
9.8
43
Not enough data
9.8
43
Not enough data
9.8
43
Administrative
8.0
27
9.5
532
|
Verified
8.8
40
9.5
509
|
Verified
8.3
43
9.4
540
|
Verified
8.0
23
9.6
489
8.9
23
9.5
439
Workforce Management
9.3
10
Not enough data
8.5
8
Not enough data
8.9
9
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
Administration
8.3
20
Not enough data
8.7
21
Not enough data
9.1
21
Not enough data
8.3
19
Not enough data
8.9
18
Not enough data
Platform
8.3
14
9.4
192
8.5
10
9.1
206
8.6
16
9.5
236
8.9
19
9.6
240
8.8
16
9.6
244
8.7
17
9.6
237
9.2
17
9.6
229
Generative AI
Not enough data
9.4
124
Workforce Management
8.6
19
9.6
231
8.3
15
9.7
218
Call Center Infrastructure (CCI)
Not enough data
9.7
19
Not enough data
9.9
20
Not enough data
9.9
19
Not enough data
9.9
19
Administrative
8.5
16
9.6
238
8.0
19
9.6
222
Generative AI
Not enough data
9.4
83
Not enough data
9.3
82
Not enough data
9.1
82
Communication
8.5
16
9.6
395
|
Verified
9.7
15
9.4
419
|
Verified
9.6
15
9.4
181
9.1
11
9.5
381
|
Verified
9.0
10
9.3
177
Internal Use
8.5
10
9.3
360
|
Verified
9.3
10
9.5
380
|
Verified
8.9
6
9.5
181
9.0
7
9.6
382
|
Verified
9.4
8
9.5
325
|
Verified
9.4
6
9.6
380
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contacts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Enghouse Contact Center and UJET are categorized as Call Center Infrastructure (CCI), Contact Center, and Live Chat
Unique Categories
Enghouse Contact Center is categorized as Contact Center Workforce, Auto Dialer, Outbound Call Tracking, Customer Self-Service, Contact Center Quality Assurance, and Speech Analytics
UJET has no unique categories
Reviews
Reviewers' Company Size
Enghouse Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UJET
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.7%
Telecommunications
7.8%
Financial Services
6.8%
Consumer Services
4.9%
Government Administration
3.9%
Other
67.0%
Consumer Services
27.5%
Telecommunications
9.0%
Outsourcing/Offshoring
8.5%
Food & Beverages
5.5%
Retail
4.7%
Other
44.8%
Alternatives
Discussions
Enghouse Contact Center has no discussions with answers
How do i know how long i been in a subject selection?
2 Comments
Official Response from UJET
Within the UJET agent adapter, there is a counter to highlight how long you've been in the current status. The counter always begins at 00:00 and counts up....Read more
why do you receive a blank csat dsat
2 Comments
Official Response from UJET
Hey Rony, Rafael is correct and this should not be considered a DSAT. This designation is typically done on the CRM and UJET's team is able to help out. Just...Read more
is there a way to change statutes in a longer term of time?
2 Comments
Official Response from UJET
Hey Adela, yes, you can change your status to a longer time in two ways. Before a call or chat is over, you can set your next status that will follow the...Read more
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