Compare Dynamics 365 Sales and Zoho CRM 
At a Glance
Market Segments
Mid-Market (39.3% of reviews)
Small-Business (61.8% of reviews)
Entry-Level Pricing
$210/month per user
Free
Dynamics 365 Sales
Star Rating
(1,600)3.8 out of 5
Market Segments
Mid-Market (39.3% of reviews)
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansZoho CRM
Star Rating
(2,743)4.1 out of 5
Market Segments
Small-Business (61.8% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dynamics 365 Sales excels in Opportunity & Pipeline Management with a score of 7.9, while Zoho CRM shines in Lead Management with a higher score of 8.3, indicating that Zoho may be better suited for businesses focused on lead nurturing.
- Reviewers mention that Dynamics 365 Sales has a robust Customer Contract Management feature rated at 8.0, but users on G2 highlight that Zoho CRM's equivalent feature is rated higher at 8.2, suggesting a more user-friendly experience in managing contracts with Zoho.
- G2 users indicate that Dynamics 365 Sales has a lower rating for Ease of Use at 7.4 compared to Zoho CRM's 8.2, which suggests that Zoho may provide a more intuitive interface for everyday users.
- Reviewers say that Dynamics 365 Sales offers strong Desktop Integration capabilities with a score of 7.9, while Zoho CRM outperforms in Email Marketing with a score of 8.0, making it a better choice for businesses prioritizing email campaigns.
- Users report that Dynamics 365 Sales has a lower score in Product Direction at 6.3, while Zoho CRM's score of 7.9 indicates a more positive outlook on future updates and enhancements, which may be crucial for long-term planning.
- Reviewers mention that while both platforms have similar Customer Support ratings, Zoho CRM's support features, such as its Customer Support Portal, are perceived as more accessible and user-friendly, enhancing the overall customer experience.
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Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Dynamics 365 Sales
No trial information availableZoho CRM
Free Trial is available
Ratings
Meets Requirements
8.1
1,276
8.4
2,326
Ease of Use
7.4
1,282
8.2
2,336
Ease of Setup
7.2
402
7.8
1,064
Ease of Admin
7.6
385
8.0
974
Quality of Support
7.5
1,119
7.6
2,126
Has the product been a good partner in doing business?
7.8
380
8.0
952
Product Direction (% positive)
6.3
1,256
7.9
2,262
Features by Category
Sales Force Automation
8.1
952
|
Verified
8.5
1507
|
Verified
7.9
668
|
Verified
8.2
766
|
Verified
7.9
891
|
Verified
8.1
1431
|
Verified
7.8
960
|
Verified
8.1
1515
|
Verified
7.6
726
|
Verified
7.7
1082
|
Verified
7.9
855
|
Verified
8.3
563
|
Verified
7.6
721
|
Verified
7.9
1111
|
Verified
7.8
710
|
Verified
7.9
1098
|
Verified
8.0
760
|
Verified
8.2
1213
|
Verified
Marketing Automation
7.6
745
|
Verified
8.0
1232
|
Verified
7.5
723
|
Verified
7.9
1195
|
Verified
7.8
809
|
Verified
8.3
1408
|
Verified
7.6
633
|
Verified
7.9
1025
|
Verified
Customer Support
8.0
700
|
Verified
8.0
1095
|
Verified
7.8
664
|
Verified
7.8
1098
|
Verified
7.9
686
|
Verified
7.9
1132
|
Verified
7.7
595
|
Verified
7.7
970
|
Verified
7.9
622
|
Verified
8.0
1011
|
Verified
Reporting & Analytics
7.9
886
|
Verified
8.1
1391
|
Verified
7.9
935
|
Verified
8.1
1448
|
Verified
7.6
776
|
Verified
8.0
949
|
Verified
Mobile & Social
7.5
548
|
Verified
8.0
981
|
Verified
7.6
542
|
Verified
8.0
993
|
Verified
7.4
612
|
Verified
7.9
1097
|
Verified
Platform
8.1
287
|
Verified
8.0
740
|
Verified
8.1
302
|
Verified
8.1
716
|
Verified
8.2
295
|
Verified
8.4
746
|
Verified
7.9
222
|
Verified
8.0
540
|
Verified
7.9
245
|
Verified
7.7
443
|
Verified
7.8
271
|
Verified
8.0
614
|
Verified
7.7
286
|
Verified
8.3
732
|
Verified
7.8
250
|
Verified
8.0
562
|
Verified
Integration
7.9
293
|
Verified
8.3
556
|
Verified
7.8
228
|
Verified
8.0
539
|
Verified
7.6
234
|
Verified
7.9
508
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
42
Not enough data
8.2
39
Not enough data
8.4
43
Pricing
Not enough data
8.1
44
Not enough data
7.7
39
Not enough data
8.0
38
Not enough data
8.3
41
Not enough data
8.5
41
Not enough data
8.6
39
Quoting
Not enough data
8.3
41
Not enough data
8.2
36
Not enough data
8.1
37
Not enough data
8.0
40
Not enough data
8.4
37
Admin
Not enough data
8.1
68
Not enough data
7.5
63
Not enough data
8.0
66
Not enough data
8.1
63
Channels
Not enough data
8.0
42
Not enough data
7.4
38
Not enough data
8.0
35
Platform
Not enough data
8.3
68
Not enough data
7.9
63
Not enough data
7.6
57
Not enough data
8.4
68
Not enough data
8.3
70
Not enough data
Not enough data
Generative AI - cpq
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Competition
Not enough data
8.7
57
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
8.5
54
|
Verified
Not enough data
7.9
17
Integrations
Not enough data
8.9
60
|
Verified
Not enough data
8.7
58
Not enough data
8.7
44
Platform
Not enough data
8.8
64
|
Verified
Not enough data
8.9
63
|
Verified
Not enough data
8.8
57
|
Verified
Not enough data
8.8
62
|
Verified
Not enough data
8.8
62
|
Verified
Employee Features
Not enough data
8.9
65
|
Verified
Not enough data
8.8
67
|
Verified
Not enough data
8.9
67
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
64
Not enough data
8.7
65
Not enough data
8.7
65
Not enough data
8.8
65
Organization
Not enough data
8.6
66
Not enough data
8.3
65
Not enough data
8.5
65
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
67
Sales Analysis
Not enough data
8.4
61
Not enough data
8.5
65
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrated Workflows
Not enough data
8.7
114
Not enough data
8.8
112
Not enough data
8.2
102
Not enough data
8.1
97
Not enough data
8.9
110
Not enough data
8.8
110
Not enough data
8.4
105
Repeatability and Reportability
Not enough data
8.4
102
Not enough data
8.5
106
Not enough data
8.6
100
Not enough data
8.1
96
Not enough data
8.0
79
AI and Automation
Not enough data
8.5
104
Not enough data
8.6
103
Not enough data
8.4
99
Not enough data
8.2
91
Not enough data
8.0
85
Generative AI
Not enough data
Feature Not Available
Customer Requirements
Not enough data
8.1
36
Not enough data
8.1
35
Not enough data
8.2
37
Contracts
Not enough data
8.1
35
Not enough data
7.9
32
Not enough data
8.1
35
Revenue
Not enough data
8.5
36
Not enough data
8.3
35
Not enough data
8.4
33
Platform Basics
Not enough data
8.5
79
Not enough data
8.6
74
Not enough data
8.6
78
Not enough data
8.5
70
Not enough data
8.8
37
Content
Not enough data
8.9
66
Not enough data
8.6
63
Not enough data
8.5
63
Not enough data
8.6
64
Not enough data
8.5
62
Collaboration
Not enough data
8.7
63
Not enough data
8.5
65
Not enough data
9.0
67
Not enough data
8.9
70
Not enough data
8.6
64
Not enough data
8.6
62
Lead Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.9
19
8.1
105
8.8
19
8.3
109
8.7
18
8.2
103
8.2
19
8.5
114
8.9
18
8.4
105
Predictive Analytics
9.0
18
8.5
106
8.7
18
8.2
99
8.4
18
8.0
86
8.4
18
8.1
92
Sales Management
8.9
19
8.3
112
8.8
18
8.2
91
8.6
19
8.4
105
8.8
19
8.6
112
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Feature Not Available
Not enough data
Attribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.2
98
Not enough data
8.3
104
Not enough data
8.3
105
Customizations
Not enough data
8.7
109
Not enough data
8.7
107
Not enough data
8.7
107
Not enough data
8.7
103
Not enough data
8.5
108
Generative AI
Not enough data
Feature Not Available
Incentives
Not enough data
8.2
123
|
Verified
Not enough data
8.3
130
|
Verified
Not enough data
8.0
122
|
Verified
Not enough data
8.3
131
|
Verified
Personalization
Not enough data
8.5
147
|
Verified
Not enough data
8.5
148
|
Verified
Not enough data
8.5
154
|
Verified
Not enough data
8.3
141
|
Verified
Administrative
Not enough data
8.4
140
|
Verified
Not enough data
8.4
143
|
Verified
Not enough data
8.3
132
Categories
Categories
Shared Categories
Dynamics 365 Sales and Zoho CRM are categorized as CRM, Sales Analytics, and Sales Platforms
Unique Categories
Dynamics 365 Sales is categorized as Sales Coaching
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Quote Management, Email Tracking, Sales Gamification, Sales Performance Management, CPQ, Lead Capture, Lead Scoring, and Sales Enablement
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.8%
Computer Software
8.5%
Retail
4.0%
Marketing and Advertising
3.9%
Financial Services
3.8%
Other
67.1%
Information Technology and Services
16.7%
Computer Software
9.9%
Marketing and Advertising
9.1%
Real Estate
3.6%
Financial Services
3.5%
Other
57.3%
Most Helpful Reviews
Dynamics 365 Sales
Most Helpful Favorable Review
Wyeth J.
Verified User in Biotechnology
Powerful integration wtih Outlook enables users to track email, appointments, tasks, and contacts into the system to be shared with other users. The UI looks very nice with minimal effort and we were able to get the system up and running quickly. We...
Most Helpful Critical Review
Verified User
We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...
Zoho CRM
Most Helpful Favorable Review
Danealle M.
Verified User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Most Helpful Critical Review
Verified User in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
Wyeth J.
Verified User in Biotechnology
Powerful integration wtih Outlook enables users to track email, appointments, tasks, and contacts into the system to be shared with other users. The UI looks very nice with minimal effort and we were able to get the system up and running quickly. We...
Danealle M.
Verified User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Verified User
We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...
Verified User in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
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Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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