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- Field Service Management Software
- Microsoft Dynamics 365 Field Service
- Salesforce Field Service
- Microsoft Dynamics 365 Field Service-vs-Salesforce Field Service
Compare Dynamics 365 Field Service and Salesforce Field Service 
- Users report that Dynamics 365 Field Service offers robust Calendar and Dispatch features, with scores of 8.3 and 8.1 respectively, but reviewers mention that Salesforce Field Service excels in these areas with higher ratings of 8.5, indicating a more user-friendly experience.
- Reviewers mention that while both products have strong Client Notifications capabilities, Dynamics 365 Field Service scores 8.2, whereas Salesforce Field Service shines with a score of 8.5, suggesting a more effective communication system for clients.
- Users on G2 highlight that Dynamics 365 Field Service's Behavior Monitoring feature scores lower at 7.0 compared to Salesforce Field Service's 8.2, indicating that Salesforce provides better tools for tracking employee performance in the field.
- G2 users report that the Reports functionality in Dynamics 365 Field Service scores 8.2, but Salesforce Field Service outperforms it with a score of 8.6, suggesting that Salesforce offers more comprehensive reporting capabilities.
- Reviewers mention that both products have strong CRM Integrations, but Salesforce Field Service scores significantly higher at 8.8 compared to Dynamics 365 Field Service's 8.1, indicating a more seamless integration with other CRM tools.
- Users say that while both platforms provide Invoicing features, Salesforce Field Service's score of 8.2 surpasses Dynamics 365 Field Service's 7.9, suggesting a more efficient invoicing process for users.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
Dynamics 365 Field Server (FS) allows for very flexible deployment of service contracts, having all of the features of the D365 CRM solution, with FS concepts like agreements, work orders, tasks, etc., built in. Like all of D365, most "core" entities like...
See above: I wish there were better ways to interact and share multimedia files (i.e. files from different programs and in different formats) accross a variety of platforms without constantly changing interfaces.
I worked on a project providing service and maintenance for surgical tables across the US, using Salesforce Field Service (FSL). The platform's Dispatcher Console allowed us to manage complex scheduling and routing across different locations efficiently....
It didn't ultimately do everything we needed or work the way it was shown to us in the first place, it was not user friendly for our sales reps. It was as if you already needed Salesforce experience to work it, but field workers were going to need to be...
Dynamics 365 Field Server (FS) allows for very flexible deployment of service contracts, having all of the features of the D365 CRM solution, with FS concepts like agreements, work orders, tasks, etc., built in. Like all of D365, most "core" entities like...
I worked on a project providing service and maintenance for surgical tables across the US, using Salesforce Field Service (FSL). The platform's Dispatcher Console allowed us to manage complex scheduling and routing across different locations efficiently....
See above: I wish there were better ways to interact and share multimedia files (i.e. files from different programs and in different formats) accross a variety of platforms without constantly changing interfaces.
It didn't ultimately do everything we needed or work the way it was shown to us in the first place, it was not user friendly for our sales reps. It was as if you already needed Salesforce experience to work it, but field workers were going to need to be...
