Compare Dynamics 365 Field Service and Salesforce Field Service 
At a Glance
Market Segments
Mid-Market (37.4% of reviews)
Mid-Market (43.0% of reviews)
Entry-Level Pricing
No pricing available
$165.00 1 User Per Month
Dynamics 365 Field Service
Star Rating
(153)3.9 out of 5
Market Segments
Mid-Market (37.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Field ServiceSalesforce Field Service
Star Rating
(682)4.4 out of 5
Market Segments
Mid-Market (43.0% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dynamics 365 Field Service offers robust Calendar and Dispatch functionalities, scoring 8.3 and 8.1 respectively, but reviewers mention that Salesforce Field Service outperforms in these areas with scores of 8.5, highlighting its superior user interface and ease of scheduling.
- Reviewers mention that while both products provide solid Client Notifications, Dynamics 365 scores 8.2, whereas Salesforce Field Service excels with a score of 8.5, indicating a more effective communication system that keeps clients better informed.
- G2 users note that Dynamics 365 Field Service has a lower score of 7.0 in Behavior Monitoring, which is a critical feature for tracking employee performance on the job, while Salesforce Field Service shines with a score of 8.2, suggesting it offers more comprehensive monitoring tools.
- Users on G2 report that the Reports feature in Dynamics 365 Field Service scores 8.2, but Salesforce Field Service surpasses this with a score of 8.6, indicating that it provides more detailed and actionable insights for post-job analysis.
- Reviewers mention that Dynamics 365 Field Service has a score of 8.1 for CRM Integrations, which is decent, but Salesforce Field Service stands out with a score of 8.8, showcasing its superior ability to integrate seamlessly with various CRM systems, enhancing overall workflow.
- Users say that while both platforms offer Performance Dashboards, Dynamics 365 Field Service scores 8.3, but Salesforce Field Service's dashboards are noted for being more user-friendly and visually appealing, contributing to its higher score of 8.5.
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Pricing
Entry-Level Pricing
Dynamics 365 Field Service
No pricing availableSalesforce Field Service
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
Free Trial
Dynamics 365 Field Service
No trial information availableSalesforce Field Service
No trial information availableRatings
Meets Requirements
8.6
130
8.6
277
Ease of Use
8.3
132
8.4
479
Ease of Setup
8.0
47
7.7
355
Ease of Admin
8.4
47
8.3
143
Quality of Support
8.4
127
8.5
267
Has the product been a good partner in doing business?
8.5
45
8.7
135
Product Direction (% positive)
7.7
126
8.8
271
Features by Category
Territory Mapping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Route Planning
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Performance Management
Not enough data
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
Presentation and Forms
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Before the Job
8.3
91
8.5
214
8.1
78
8.5
208
8.2
83
8.6
214
7.9
77
8.5
207
On the Job
8.4
88
Feature Not Available
8.4
99
8.4
212
Feature Not Available
Feature Not Available
8.2
90
8.5
213
8.1
14
8.5
163
After the Job
8.2
96
8.6
215
8.0
92
8.7
209
7.9
86
8.2
165
8.1
84
8.9
164
Categories
Categories
Shared Categories
Dynamics 365 Field Service and Salesforce Field Service are categorized as Field Service Management
Unique Categories
Dynamics 365 Field Service is categorized as Field Sales
Salesforce Field Service has no unique categories
Reviews
Reviewers' Company Size
Dynamics 365 Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
7.5%
Education Management
5.4%
Computer Software
4.8%
Information Technology and Services
4.1%
Higher Education
3.4%
Other
74.8%
Manufacturing
9.1%
Information Technology and Services
8.8%
Telecommunications
5.1%
Hospital & Health Care
4.9%
Consumer Services
4.8%
Other
67.4%
Most Helpful Reviews
Dynamics 365 Field Service
Most Helpful Favorable Review
Layne A.
Verified User in Hospital & Health Care
Dynamics 365 Field Server (FS) allows for very flexible deployment of service contracts, having all of the features of the D365 CRM solution, with FS concepts like agreements, work orders, tasks, etc., built in. Like all of D365, most "core" entities like...
Most Helpful Critical Review
April R.
Verified User in Higher Education
Nothing. There isn't much about the product that I can say I dislike or necessarily hate. Everything is a learning and growing process, trial and error. The more the product is accessed/used, the better the knowledge and experience.
Salesforce Field Service
Most Helpful Favorable Review
Siddhi J.
Verified User in Apparel & Fashion
The best feature that I love the most is field operation that includes streamline scheduling & management of different works.
Most Helpful Critical Review
Verified User in Mechanical or Industrial Engineering
The inability to create resources availability reports.
Layne A.
Verified User in Hospital & Health Care
Dynamics 365 Field Server (FS) allows for very flexible deployment of service contracts, having all of the features of the D365 CRM solution, with FS concepts like agreements, work orders, tasks, etc., built in. Like all of D365, most "core" entities like...
Siddhi J.
Verified User in Apparel & Fashion
The best feature that I love the most is field operation that includes streamline scheduling & management of different works.
April R.
Verified User in Higher Education
Nothing. There isn't much about the product that I can say I dislike or necessarily hate. Everything is a learning and growing process, trial and error. The more the product is accessed/used, the better the knowledge and experience.
Verified User in Mechanical or Industrial Engineering
The inability to create resources availability reports.
Discussions
Dynamics 365 Field Service has no discussions with answers
What is Salesforce Field Service used for?
2 comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Salesforce Field Service has no more discussions with answers
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