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- Microsoft Dynamics 365 Customer Voice
- Medallia Customer Experience
- Microsoft Dynamics 365 Customer Voice-vs-Medallia Customer Experience
Compare Dynamics 365 Customer Voice and Medallia Customer Experience 
At a Glance
Market Segments
Small-Business (40.0% of reviews)
Enterprise (65.4% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
Dynamics 365 Customer Voice
Star Rating
(15)4.5 out of 5
Market Segments
Small-Business (40.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer VoiceMedallia Customer Experience
Star Rating
(140)4.5 out of 5
Market Segments
Enterprise (65.4% of reviews)
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Medallia Customer Experience excels in its Net Promoter Score (NPS) functionality, scoring 9.4, which users say provides valuable insights into customer loyalty and satisfaction, while Dynamics 365 Customer Voice has a lower NPS score of 7.9, indicating less effectiveness in measuring customer sentiment.
- Users report that Medallia offers superior customization options, particularly in its Multiple Branding Support feature, which scored 8.6 compared to Dynamics 365's 7.5. Reviewers say this allows businesses to tailor their feedback tools to different brands effectively.
- G2 users highlight that the Ease of Setup for Dynamics 365 Customer Voice is notably better, with a score of 9.0, while Medallia's score of 7.3 suggests a more complex initial setup process, which users say can be a barrier for smaller businesses.
- Users on G2 report that Medallia's Feedback Management capabilities, particularly in Custom Reports and Dashboards, scored 8.5, providing robust analytics tools, whereas Dynamics 365's feedback management features are perceived as less comprehensive.
- Reviewers mention that Medallia shines in its Thematic Analysis feature, scoring 8.0, which helps in identifying trends in customer feedback, while Dynamics 365 lacks this depth, leading to less actionable insights according to user feedback.
- Users say that while both platforms offer AI capabilities, Medallia's AI Text Generation scored lower at 6.7 compared to Dynamics 365's 7.4, indicating that users find Dynamics 365's generative AI features more effective for summarizing customer feedback.
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Pricing
Entry-Level Pricing
Dynamics 365 Customer Voice
No pricing availableMedallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Free Trial
Dynamics 365 Customer Voice
No trial information availableMedallia Customer Experience
Free Trial is available
Ratings
Meets Requirements
8.6
13
8.7
114
Ease of Use
8.7
13
8.6
113
Ease of Setup
9.0
8
7.3
73
Ease of Admin
8.8
8
7.8
65
Quality of Support
8.6
12
8.4
97
Has the product been a good partner in doing business?
8.3
7
8.6
68
Product Direction (% positive)
7.7
10
9.5
109
Features by Category
Analytics
7.9
7
9.4
38
8.2
10
9.1
39
7.7
10
8.6
37
7.8
9
5.9
29
Customization
8.1
8
8.5
34
8.1
7
7.9
32
7.5
6
8.7
31
7.6
7
8.6
28
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feedback Management
Not enough data
8.4
31
Not enough data
8.5
28
Not enough data
8.5
35
Feedback Analysis
Not enough data
8.0
34
Not enough data
8.3
33
Not enough data
9.5
33
Feedback Sources
Not enough data
9.0
28
Not enough data
9.2
33
Not enough data
7.7
25
Not enough data
8.4
28
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Dynamics 365 Customer Voice and Medallia Customer Experience are categorized as Experience Management
Unique Categories
Dynamics 365 Customer Voice has no unique categories
Medallia Customer Experience is categorized as Feedback Analytics
Reviews
Reviewers' Company Size
Dynamics 365 Customer Voice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.0%
Financial Services
13.3%
Computer Software
13.3%
Wholesale
6.7%
Warehousing
6.7%
Other
40.0%
Hospitality
16.2%
Information Technology and Services
9.6%
Financial Services
9.6%
Automotive
7.4%
Insurance
5.9%
Other
51.5%
Most Helpful Reviews
Dynamics 365 Customer Voice
Most Helpful Favorable Review
Kaniz F.
Verified User in Computer Software
Dynamic 365 Customer voice assures easy collection of data and allows the user’s to create vigorous, flexible surveys.
Most Helpful Critical Review
Zohurul A.
Verified User in Accounting
Nothing i dislike about it. because it is best for me
Medallia Customer Experience
Most Helpful Favorable Review
Emily Penfold D.
Verified User in Hospitality
The custom reporting features and in-depth information contained in the reviews are my favorite features in the platform.
Most Helpful Critical Review
Krishna K.
Verified User in Leisure, Travel & Tourism
Managed Services need to be worked out well
Kaniz F.
Verified User in Computer Software
Dynamic 365 Customer voice assures easy collection of data and allows the user’s to create vigorous, flexible surveys.
Emily Penfold D.
Verified User in Hospitality
The custom reporting features and in-depth information contained in the reviews are my favorite features in the platform.
Zohurul A.
Verified User in Accounting
Nothing i dislike about it. because it is best for me
Krishna K.
Verified User in Leisure, Travel & Tourism
Managed Services need to be worked out well
Alternatives
Discussions
Dynamics 365 Customer Voice has no discussions with answers
Medallia Customer Experience has no discussions with answers
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