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- Microsoft Dynamics 365 Customer Service-vs-ServiceNow IT Service Management
Compare Dynamics 365 Customer Service and ServiceNow IT Service Management 
Dynamics 365 Customer Service vs ServiceNow IT Service Management
When assessing the two solutions, reviewers found ServiceNow IT Service Management easier to use, set up, and administer. Reviewers also preferred doing business with ServiceNow IT Service Management overall.
- Dynamics 365 Customer Service and ServiceNow IT Service Management both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that ServiceNow IT Service Management is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ServiceNow IT Service Management over Dynamics 365 Customer Service.
Customer Service has now become the topmost priority for any organization for its success and growth. Dynamics 365 Customer Service is one such application that enables an organization to quickly set up / configure/customize it as per their unique needs...
It's not that bad, pretty straight forward. The only thing is that there are a few bugs here and there. I would like it to be more reliable
ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...
The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...
Customer Service has now become the topmost priority for any organization for its success and growth. Dynamics 365 Customer Service is one such application that enables an organization to quickly set up / configure/customize it as per their unique needs...
ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...
It's not that bad, pretty straight forward. The only thing is that there are a few bugs here and there. I would like it to be more reliable
The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...
