Compare Doxy.me and Updox 
At a Glance
Market Segments
Small-Business (83.9% of reviews)
Small-Business (87.1% of reviews)
Entry-Level Pricing
$0.00 1 Provider Per Month
Priced per Provider Month-to-month or Annual
Doxy.me
Star Rating
(93)4.5 out of 5
Market Segments
Small-Business (83.9% of reviews)
Entry-Level Pricing
$0.00 1 Provider Per Month
Browse all 4 pricing plansUpdox
Star Rating
(103)4.4 out of 5
Market Segments
Small-Business (87.1% of reviews)
Entry-Level Pricing
Priced per Provider Month-to-month or Annual
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Doxy.me excels in ease of setup with a score of 9.9, making it particularly appealing for small businesses looking for a quick implementation. In contrast, Updox has a lower score of 8.9 in this area, indicating a potentially more complex setup process.
- Reviewers mention that Doxy.me offers superior patient case management with a score of 9.5, which is crucial for healthcare providers. Updox, while still strong, has not disclosed a specific score for this feature, suggesting it may not be as robust in this area.
- G2 users highlight Doxy.me's high score of 9.4 for secure communications, emphasizing its strong focus on HIPAA compliance. Updox also performs well with a score of 9.5 for HIPAA compliance, but users report that Doxy.me's messaging features are more user-friendly and intuitive.
- Users on G2 note that Updox shines in EHR integration with a score of 8.7, which is higher than Doxy.me's score of 7.4. This makes Updox a better choice for practices that prioritize seamless integration with existing electronic health record systems.
- Reviewers mention that Doxy.me's patient communications score of 9.2 is a standout feature, providing effective tools for engaging with patients. In comparison, Updox's patient communications features are rated lower, indicating that Doxy.me may offer a more comprehensive solution for patient engagement.
- Users say that Doxy.me's overall user experience is enhanced by its high score of 9.4 for ease of use, while Updox, with a score of 9.2, still provides a good experience but may require more training for new users to navigate effectively.
Featured Products
Sponsored
Eldermark
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HIPAA Compliant Messaging
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Sponsored
DoctorConnect.net
(11)
HIPAA Compliant Messaging
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Pricing
Entry-Level Pricing
Doxy.me
Free
$0.00
1 Provider Per Month
We believe that everyone should have access to telemedicine and cost should not stand in the way of delivering equitable virtual care.
- Unlimited call minutes
- Meets HIPAA requirements
- Free BAA agreement
Updox
Patient Experience
Priced per Provider
Month-to-month or Annual
On average, for every 100 appointments on a healthcare schedule 7 will not show. Updox Patient Experience allows you to decrease patient no-shows, deliver targeted messages and alleviate the back-and-forth phone calls or need for paper documents before and after visits.
- Secure Texting
- SMS Texting
- Automated Appointment Reminders
Free Trial
Doxy.me
Free Trial is available
Updox
No trial information availableRatings
Meets Requirements
9.1
59
9.0
78
Ease of Use
9.4
64
9.2
79
Ease of Setup
9.9
12
8.9
39
Ease of Admin
9.5
11
9.3
41
Quality of Support
8.2
51
8.9
77
Has the product been a good partner in doing business?
9.1
11
8.9
40
Product Direction (% positive)
7.9
60
8.7
74
Features by Category
Information Flow
Not enough data
9.5
28
Not enough data
9.1
27
Not enough data
9.6
27
Patient Experience
Not enough data
8.8
24
Not enough data
8.4
24
Not enough data
9.4
29
Not enough data
9.0
27
Platform
Not enough data
9.3
48
Not enough data
9.3
44
Not enough data
9.1
40
Not enough data
9.1
46
Not enough data
9.4
46
Not enough data
9.3
44
Not enough data
9.2
38
Not enough data
9.1
45
Patient-Centered Functions
Not enough data
8.0
27
Not enough data
7.7
27
Not enough data
8.4
28
|
Verified
Not enough data
9.2
33
|
Verified
Not enough data
7.6
24
Operations
Not enough data
8.8
38
|
Verified
Not enough data
8.7
34
|
Verified
Not enough data
8.6
33
|
Verified
Not enough data
7.6
26
|
Verified
Not enough data
8.0
25
|
Verified
Not enough data
8.6
34
|
Verified
Not enough data
8.0
24
Generative AI
Not enough data
Feature Not Available
Technology
9.2
42
8.6
19
Feature Not Available
8.0
15
7.4
16
8.7
17
Administration
8.7
19
8.2
15
9.0
32
8.3
16
6.1
14
8.3
18
Compliance
9.7
43
9.5
21
9.6
37
9.6
19
Categories
Categories
Shared Categories
Doxy.me and Updox are categorized as Telemedicine
Unique Categories
Doxy.me has no unique categories
Updox is categorized as Patient Engagement, HIPAA Compliant Messaging, and Patient Relationship Management (PRM)
Reviews
Reviewers' Company Size
Doxy.me
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Updox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Mental Health Care
44.1%
Health, Wellness and Fitness
17.2%
Hospital & Health Care
16.1%
Medical Practice
9.7%
Individual & Family Services
4.3%
Other
8.6%
Medical Practice
45.5%
Hospital & Health Care
28.7%
Health, Wellness and Fitness
12.9%
Mental Health Care
5.9%
Public Relations and Communications
2.0%
Other
5.0%
Most Helpful Reviews
Doxy.me
Most Helpful Favorable Review
Verified User in Individual & Family Services
Doxy is great for not having to keep scheduled appointments and just having a link to send over and over again for clients! It's also great with the waiting room that families can wait in even if you're in another video call.
Most Helpful Critical Review
Verified User in Professional Training & Coaching
limited capabilities, poor connection issues
Updox
Most Helpful Favorable Review
Verified User in Medical Practice
It is so user friendly it is easy to train a new employee when needed.
Most Helpful Critical Review
Verified User in Medical Practice
Leadership and customer support- I have paid for a product for 12 months that I did not need or use and cannot cancel it because did not notify them 60 days before the contract expired to cancel the product and they are making pay for another 12 months for...
Verified User in Individual & Family Services
Doxy is great for not having to keep scheduled appointments and just having a link to send over and over again for clients! It's also great with the waiting room that families can wait in even if you're in another video call.
Verified User in Medical Practice
It is so user friendly it is easy to train a new employee when needed.
Verified User in Professional Training & Coaching
limited capabilities, poor connection issues
Verified User in Medical Practice
Leadership and customer support- I have paid for a product for 12 months that I did not need or use and cannot cancel it because did not notify them 60 days before the contract expired to cancel the product and they are making pay for another 12 months for...
Discussions
Screen Sharing
1 comment
GJ
Thanks for your question. Screen sharing is available in the Professional-level subscription. Read more
What is Doxy me used for?
1 comment
KU
free (or very inexpensive paid solution) for teleheath visits - easy to set up and BAA available for HIPAA complianceRead more
How do you use Doxy as a patient?
1 comment
KU
As a patient, your provider will email or text you a unique web link (no credentials needed to log in), it takes you to their virtual waiting room, you...Read more
What is Updox used for?
5 comments
JR
A telemedicine platform that facilitates electronic faxing and allows for mass communication with patients via text messages and/or email.Read more
When when we get a custom link for each provider.
1 comment
KM
Each provider has a unique login with a username and password.Read more
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