Compare Doxy.me and Klara 
At a Glance
Market Segments
Small-Business (83.9% of reviews)
Small-Business (76.0% of reviews)
Entry-Level Pricing
$0.00 1 Provider Per Month
No pricing available
Doxy.me
Star Rating
(93)4.5 out of 5
Market Segments
Small-Business (83.9% of reviews)
Entry-Level Pricing
$0.00 1 Provider Per Month
Browse all 4 pricing plansKlara
Star Rating
(101)4.5 out of 5
Market Segments
Small-Business (76.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about KlaraSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Doxy.me excels in its Ease of Setup with a score of 9.9, making it particularly user-friendly for small businesses looking to implement telehealth solutions quickly. In contrast, Klara, while still easy to use, has a slightly lower score of 9.2 in this area.
- Reviewers mention that Klara shines in EHR Integration, scoring 9.0, which is significantly higher than Doxy.me's score of 7.4. This makes Klara a better choice for practices that rely heavily on seamless integration with electronic health records.
- G2 users highlight Doxy.me's strong performance in Patient Check-in and Mobile Patient Intake, both scoring 9.7, which enhances patient convenience and streamlines the intake process. Klara, while effective, does not match these scores, indicating a potential area for improvement.
- Users on G2 report that Klara offers superior Quality of Support with a score of 8.9 compared to Doxy.me's 8.2. This suggests that Klara may provide more responsive and helpful customer service, which is crucial for healthcare providers needing timely assistance.
- Reviewers mention that Doxy.me has a robust HIPAA Compliance rating of 9.7, which is slightly higher than Klara's 9.6. This indicates that both platforms are reliable in terms of compliance, but Doxy.me may offer a slight edge in this critical area.
- Users say that Doxy.me's Workflow Management features score 9.2, which helps practices optimize their operations effectively. Klara's score in this area is not specified, but the difference suggests that Doxy.me may provide more comprehensive tools for managing workflows.
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Pricing
Entry-Level Pricing
Doxy.me
Free
$0.00
1 Provider Per Month
We believe that everyone should have access to telemedicine and cost should not stand in the way of delivering equitable virtual care.
- Unlimited call minutes
- Meets HIPAA requirements
- Free BAA agreement
Klara
No pricing availableFree Trial
Doxy.me
Free Trial is available
Klara
No trial information availableRatings
Meets Requirements
9.1
59
9.2
80
Ease of Use
9.4
64
9.2
81
Ease of Setup
9.9
12
9.2
52
Ease of Admin
9.5
11
9.5
31
Quality of Support
8.2
51
8.9
74
Has the product been a good partner in doing business?
9.1
11
8.9
30
Product Direction (% positive)
7.9
60
9.0
78
Features by Category
Platform
Not enough data
9.4
52
Not enough data
9.4
52
Not enough data
Feature Not Available
Not enough data
9.2
51
Not enough data
9.5
52
Not enough data
9.3
49
Not enough data
9.3
49
Not enough data
9.2
52
Patient Convenience
Not enough data
9.3
24
Not enough data
9.1
23
Not enough data
9.7
22
Not enough data
9.7
22
Not enough data
9.7
22
Administration
Not enough data
9.4
22
Not enough data
9.3
23
Not enough data
8.6
22
Not enough data
8.6
22
Not enough data
8.7
21
Not enough data
9.0
21
Patient-Centered Functions
Not enough data
9.1
60
Not enough data
9.1
59
Not enough data
7.9
16
Not enough data
9.3
54
Not enough data
Feature Not Available
Operations
Not enough data
9.2
67
Not enough data
9.0
62
Not enough data
8.9
63
Not enough data
9.1
61
Not enough data
8.9
53
Not enough data
8.8
49
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Technology
9.2
42
9.6
21
Feature Not Available
9.7
19
7.4
16
9.0
19
Administration
8.7
19
8.9
19
9.0
32
Feature Not Available
6.1
14
Feature Not Available
Compliance
9.7
43
9.6
21
9.6
37
9.7
19
Categories
Categories
Shared Categories
Doxy.me and Klara are categorized as Telemedicine
Unique Categories
Doxy.me has no unique categories
Klara is categorized as Patient Intake, Patient Engagement, HIPAA Compliant Messaging, and Patient Scheduling
Reviews
Reviewers' Company Size
Doxy.me
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Klara
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Mental Health Care
44.1%
Health, Wellness and Fitness
17.2%
Hospital & Health Care
16.1%
Medical Practice
9.7%
Individual & Family Services
4.3%
Other
8.6%
Medical Practice
45.4%
Hospital & Health Care
34.0%
Health, Wellness and Fitness
6.2%
Mental Health Care
3.1%
Alternative Medicine
3.1%
Other
8.2%
Most Helpful Reviews
Doxy.me
Most Helpful Favorable Review
Verified User in Individual & Family Services
Doxy is great for not having to keep scheduled appointments and just having a link to send over and over again for clients! It's also great with the waiting room that families can wait in even if you're in another video call.
Most Helpful Critical Review
Verified User in Professional Training & Coaching
limited capabilities, poor connection issues
Klara
Most Helpful Favorable Review
Katie L.
Verified User in Hospital & Health Care
Ease of use, ability to collect driver's license and insurance cards, automatic scheduling, and appointment reminders. Ability to have patients send a photo of their concerns, thus limiting unnecessary trips to the office and unnecessary use of appointment...
Most Helpful Critical Review
Abeni M.
Verified User in Mental Health Care
That the clients had to download the app. My boss often complained about poor customer service dealing with Klara. I think if they had better customer service, we possibly would have stayed.
Verified User in Individual & Family Services
Doxy is great for not having to keep scheduled appointments and just having a link to send over and over again for clients! It's also great with the waiting room that families can wait in even if you're in another video call.
Katie L.
Verified User in Hospital & Health Care
Ease of use, ability to collect driver's license and insurance cards, automatic scheduling, and appointment reminders. Ability to have patients send a photo of their concerns, thus limiting unnecessary trips to the office and unnecessary use of appointment...
Verified User in Professional Training & Coaching
limited capabilities, poor connection issues
Abeni M.
Verified User in Mental Health Care
That the clients had to download the app. My boss often complained about poor customer service dealing with Klara. I think if they had better customer service, we possibly would have stayed.
Discussions
Screen Sharing
1 comment
GJ
Thanks for your question. Screen sharing is available in the Professional-level subscription. Read more
What is Doxy me used for?
1 comment
KU
free (or very inexpensive paid solution) for teleheath visits - easy to set up and BAA available for HIPAA complianceRead more
How do you use Doxy as a patient?
1 comment
KU
As a patient, your provider will email or text you a unique web link (no credentials needed to log in), it takes you to their virtual waiting room, you...Read more
What is Klara app?
1 comment
AC
An app to download onto your mobile device. It was difficult for my patients to consistently log into the app. Only about 70% of patients would read any...Read more
How much does Klara cost?
1 comment
AC
Too much for a solo practice. There are less expensive options that do the same thing. Read more
What does Klara do?
1 comment
AC
I used them for communicating with my patients and sending customizable intake forms (via jotforms). Evidently they also do much more. They are also wicked...Read more
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