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- Dovetail HR
- ServiceNow HR Service Delivery
- Dovetail HR-vs-ServiceNow HR Service Delivery
Compare Dovetail HR and ServiceNow HR Service Delivery 
At a Glance
Market Segments
Enterprise (90.9% of reviews)
Enterprise (66.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Dovetail HR
Star Rating
(35)4.5 out of 5
Market Segments
Enterprise (90.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Dovetail HRServiceNow HR Service Delivery
Star Rating
(58)4.1 out of 5
Market Segments
Enterprise (66.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ServiceNow HR Service DeliverySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ServiceNow HR Service Delivery excels in its "Employee Portal" feature, scoring 9.2, which allows for a seamless user experience and easy access to HR services. In contrast, Dovetail HR's portal scored lower at 8.8, indicating a less intuitive interface.
- Reviewers mention that Dovetail HR shines in "Quality of Support," with a score of 9.4, highlighting their responsive customer service. ServiceNow HR Service Delivery, while still strong at 8.3, does not match the level of support provided by Dovetail.
- G2 users indicate that ServiceNow's "Dashboard & Reporting" capabilities are superior, scoring 9.4, which allows for comprehensive data visualization and insights. Dovetail HR's reporting features, however, received a lower score of 7.3, suggesting limitations in this area.
- Users on G2 report that both platforms offer solid "Customization" options, each scoring 8.8. However, ServiceNow HR Service Delivery is noted for its extensive "HR Integrations" at 8.9, while Dovetail HR's integrations scored lower at 7.8, indicating a potential gap in connectivity with other systems.
- Reviewers mention that ServiceNow HR Service Delivery has a robust "Business Process Management" feature, scoring 8.8, which helps streamline HR workflows. Dovetail HR, while equal in this category, does not have as many user testimonials praising this functionality.
- Users say that Dovetail HR's "Compliance" features are highly rated at 9.1, which is crucial for organizations needing to adhere to regulations. ServiceNow HR Service Delivery also performs well in this area with a score of 9.1, but Dovetail's user feedback emphasizes a more user-friendly approach to compliance management.
Featured Products
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Core HR
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(0)
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Pricing
Entry-Level Pricing
Dovetail HR
No pricing availableServiceNow HR Service Delivery
No pricing availableFree Trial
Dovetail HR
No trial information availableServiceNow HR Service Delivery
No trial information availableRatings
Meets Requirements
8.8
26
8.9
42
Ease of Use
8.8
26
8.1
42
Ease of Setup
8.4
19
8.4
19
Ease of Admin
8.5
20
8.6
18
Quality of Support
9.4
25
8.3
38
Has the product been a good partner in doing business?
9.8
20
9.3
18
Product Direction (% positive)
9.6
26
8.3
41
Features by Category
Core HR
Not enough data
9.4
11
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
9.4
6
Not enough data
9.1
9
Not enough data
9.2
8
Generative AI
Not enough data
Feature Not Available
Platform
Not enough data
8.7
9
Not enough data
9.4
8
Not enough data
8.8
7
Not enough data
9.3
9
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
9.6
8
Not enough data
9.6
9
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
8.8
10
8.8
18
7.8
9
8.9
16
HR Content
8.0
11
8.9
16
8.3
10
8.6
17
8.7
9
9.1
15
Logistics
9.2
11
8.7
17
8.8
8
9.2
20
Not enough data
9.0
10
Management
8.9
11
9.3
19
9.2
11
9.1
20
8.8
7
8.8
17
8.3
8
9.3
20
7.3
11
9.4
14
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Investigation
9.2
6
Not enough data
Not enough data
Not enough data
8.3
7
Not enough data
8.8
7
Not enough data
Access
8.6
7
Not enough data
9.3
5
Not enough data
9.0
7
Not enough data
Employee Experience
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Platform Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.7
9
Not enough data
9.4
8
Not enough data
8.8
7
Not enough data
9.3
9
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
9.6
8
Not enough data
9.6
9
Recruiting and Onboarding
Not enough data
Not enough data
Not enough data
Not enough data
Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
LMS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Interface
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
8.7
9
Not enough data
9.4
8
Not enough data
8.8
7
Not enough data
9.3
9
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
9.6
8
Not enough data
9.6
9
Categories
Categories
Shared Categories
Dovetail HR and ServiceNow HR Service Delivery are categorized as HR Service Delivery and HR Case Management
Unique Categories
Dovetail HR has no unique categories
ServiceNow HR Service Delivery is categorized as Relocation Management, Onboarding, Corporate Learning Management Systems, Core HR, and SAP Store
Reviews
Reviewers' Company Size
Dovetail HR
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow HR Service Delivery
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
18.2%
Human Resources
15.2%
Financial Services
12.1%
Food Production
9.1%
Accounting
9.1%
Other
36.4%
Information Technology and Services
17.0%
Human Resources
9.4%
Education Management
7.5%
Banking
5.7%
Outsourcing/Offshoring
3.8%
Other
56.6%
Most Helpful Reviews
Dovetail HR
Most Helpful Favorable Review
Ruth M.
Verified User in Food Production
I think that the Dovetail Support team is one of the best features of Dovetail - we wouldn't have a successful platform without them. They are always exteremly quick with their responses to issues, always find a solution and go out of there way to teach you...
Most Helpful Critical Review
Verified User in Accounting
Repetitive quires or common quires can have a chatbot which would help the HR not to take up repetitive queries.
ServiceNow HR Service Delivery
Most Helpful Favorable Review
Karan G.
Verified User in Online Media
one stop destination for all the in-house requirements for knowledge base
Most Helpful Critical Review
Verified User in Telecommunications
UI looks sleek but a bit cluttered at times. The API's don't make sense initially and requires long URI's.
Ruth M.
Verified User in Food Production
I think that the Dovetail Support team is one of the best features of Dovetail - we wouldn't have a successful platform without them. They are always exteremly quick with their responses to issues, always find a solution and go out of there way to teach you...
Karan G.
Verified User in Online Media
one stop destination for all the in-house requirements for knowledge base
Verified User in Accounting
Repetitive quires or common quires can have a chatbot which would help the HR not to take up repetitive queries.
Verified User in Telecommunications
UI looks sleek but a bit cluttered at times. The API's don't make sense initially and requires long URI's.
Alternatives
Discussions
Dovetail HR has no discussions with answers
ServiceNow HR Service Delivery has no discussions with answers
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