Compare Docusign and PandaDoc 
At a Glance
Market Segments
Small-Business (39.7% of reviews)
Small-Business (72.7% of reviews)
Entry-Level Pricing
$10.00 1 User Per Month
$19.00 1 Seat cost Per Month
Docusign
Star Rating
(2,465)4.5 out of 5
Market Segments
Small-Business (39.7% of reviews)
Entry-Level Pricing
$10.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansPandaDoc
Star Rating
(2,658)4.7 out of 5
Market Segments
Small-Business (72.7% of reviews)
Entry-Level Pricing
$19.00 1 Seat cost Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Docusign excels in its "Document Signing" feature, scoring 9.5, while PandaDoc closely follows with a score of 9.6. Reviewers mention that Docusign's interface is straightforward, making the signing process seamless.
- Reviewers mention that PandaDoc shines in "Signature Workflow" with a score of 9.3 compared to Docusign's 9.0. Users on G2 appreciate PandaDoc's ability to create customized workflows that enhance the signing experience.
- G2 users highlight that Docusign's "Quality of Support" scores 8.4, which is lower than PandaDoc's 9.1. Users report that PandaDoc's support team is responsive and helpful, making it easier to resolve issues quickly.
- Users say that PandaDoc offers superior "Document Creation" capabilities, particularly in "Template Creation and Flexibility," scoring 8.7, while Docusign matches this score but lacks some of the advanced customization options that users desire.
- Reviewers mention that Docusign's "Mobile Signatures" feature scores 8.8, which is lower than PandaDoc's 9.1. Users report that PandaDoc provides a more user-friendly mobile experience, allowing for easier signing on the go.
- Users on G2 highlight that Docusign's "Ease of Setup" scores 8.4, while PandaDoc outperforms with a score of 9.1. Reviewers mention that PandaDoc's onboarding process is more intuitive, making it easier for new users to get started.
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Pricing
Entry-Level Pricing
Docusign
Personal
$10.00
1 User Per Month
Built for Personal Use
- Send documents for eSignature: 5/month
- Single user only
PandaDoc
Essentials
$19.00
1 Seat cost Per Month
For creating impressive documents that generate results.
- All the Free plan features plus:
- 2 users
- Templates
Free Trial
Docusign
Free Trial is available
PandaDoc
Free Trial is available
Ratings
Meets Requirements
9.1
1,994
9.2
2,047
Ease of Use
9.0
2,003
9.2
2,065
Ease of Setup
8.4
715
9.1
1,144
Ease of Admin
8.4
663
9.2
991
Quality of Support
8.3
1,498
9.1
1,654
Has the product been a good partner in doing business?
8.4
644
9.3
968
Product Direction (% positive)
8.6
1,963
9.2
1,884
Features by Category
Signature Process
9.5
1748
|
Verified
9.6
1372
|
Verified
8.9
1638
|
Verified
9.1
1241
|
Verified
9.0
1708
|
Verified
9.5
1312
|
Verified
8.8
1391
|
Verified
9.1
1075
|
Verified
9.0
1629
|
Verified
9.4
1202
|
Verified
8.7
1236
|
Verified
8.9
740
|
Verified
8.4
1253
|
Verified
8.9
957
|
Verified
8.9
1588
|
Verified
9.3
1227
|
Verified
Security and Scalability
9.1
1391
|
Verified
9.3
967
|
Verified
9.2
1474
|
Verified
9.4
1103
|
Verified
9.0
1231
|
Verified
9.1
813
|
Verified
Platform
8.2
650
|
Verified
8.7
729
|
Verified
8.6
716
|
Verified
9.0
783
|
Verified
8.3
549
|
Verified
8.9
546
|
Verified
8.9
743
|
Verified
9.2
871
|
Verified
8.4
549
|
Verified
8.4
573
|
Verified
Configuration
Not enough data
8.7
69
|
Verified
Not enough data
8.8
26
|
Verified
Not enough data
8.6
64
|
Verified
Not enough data
8.5
65
|
Verified
Not enough data
8.7
66
|
Verified
Not enough data
8.8
74
|
Verified
Pricing
Not enough data
8.2
71
|
Verified
Not enough data
7.8
69
|
Verified
Not enough data
8.2
61
|
Verified
Not enough data
8.7
65
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.6
55
|
Verified
Quoting
Not enough data
8.3
62
|
Verified
Not enough data
8.1
60
|
Verified
Not enough data
8.8
67
|
Verified
Not enough data
8.8
70
|
Verified
Not enough data
8.5
56
|
Verified
Not enough data
8.8
69
|
Verified
Admin
Not enough data
9.2
223
|
Verified
Not enough data
8.8
194
|
Verified
Not enough data
8.9
183
|
Verified
Not enough data
9.2
217
|
Verified
Channels
Not enough data
8.4
57
|
Verified
Not enough data
7.7
54
Not enough data
8.4
47
|
Verified
Not enough data
9.0
23
|
Verified
Platform
Not enough data
8.5
159
|
Verified
Not enough data
8.7
136
|
Verified
Not enough data
9.0
142
|
Verified
Not enough data
9.2
241
|
Verified
Not enough data
9.3
198
|
Verified
Not enough data
8.9
206
|
Verified
Document Creation
Not enough data
8.7
690
|
Verified
Not enough data
8.7
676
|
Verified
Not enough data
8.4
567
|
Verified
Not enough data
9.0
655
|
Verified
Not enough data
9.0
669
|
Verified
Not enough data
8.8
637
|
Verified
Workflow
Not enough data
8.6
627
|
Verified
Not enough data
8.6
534
|
Verified
Not enough data
8.7
531
|
Verified
Analytics
Not enough data
9.0
626
|
Verified
Not enough data
8.6
527
|
Verified
Not enough data
8.7
583
|
Verified
Administration and Platform
Not enough data
8.8
607
|
Verified
Not enough data
8.9
665
|
Verified
Not enough data
8.3
537
|
Verified
Not enough data
9.2
642
|
Verified
Not enough data
8.4
347
|
Verified
Not enough data
8.4
440
|
Verified
Generative AI
Not enough data
Feature Not Available
Contract Management Platform Features
Not enough data
9.1
786
|
Verified
Not enough data
9.0
753
|
Verified
Not enough data
8.8
778
|
Verified
Not enough data
8.9
704
|
Verified
Not enough data
8.8
679
|
Verified
Not enough data
9.2
731
|
Verified
Not enough data
9.0
793
|
Verified
Not enough data
8.9
707
|
Verified
Not enough data
8.6
598
|
Verified
Not enough data
8.9
728
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
Not enough data
9.1
27
Not enough data
9.3
24
Not enough data
9.1
22
Data Sources
Not enough data
8.9
445
Not enough data
8.5
358
Not enough data
9.2
498
Generation
Not enough data
9.2
520
Not enough data
Feature Not Available
Not enough data
9.1
488
Delivery
Not enough data
9.3
474
Not enough data
Feature Not Available
Not enough data
8.8
359
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customization
Not enough data
9.2
75
Not enough data
8.8
63
Not enough data
9.3
74
Not enough data
9.4
75
Additional Functionality
Not enough data
9.2
62
Not enough data
8.2
58
Not enough data
9.5
78
Not enough data
9.0
59
Not enough data
9.1
62
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Docusign and PandaDoc are categorized as E-Signature
Unique Categories
PandaDoc is categorized as Online Form Builder, E-Notary, Document Generation, Salesforce AppExchange Apps, Proposal, CPQ, and Contract Management
Reviews
Reviewers' Company Size
Docusign
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
PandaDoc
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
9.5%
Computer Software
9.0%
Information Technology and Services
8.0%
Financial Services
5.2%
Marketing and Advertising
4.9%
Other
63.3%
Marketing and Advertising
10.0%
Computer Software
9.6%
Information Technology and Services
8.8%
Construction
4.3%
Financial Services
4.2%
Other
63.1%
Most Helpful Reviews
Docusign
Most Helpful Favorable Review
Kristen C.
Verified User in Information Technology and Services
Docusign is a budget-friendly way to get digital signatures in. It gets the job done and there's only minimal training required for our support staff to send out agreements to clients.
Most Helpful Critical Review
Ashley M.
Verified User in Financial Services
Lost 2 clients and thousands of dollars due to docusign sending blank docs. I was told my issue would be "escalated". Well today we just lost another client due to docusign. I called tech support and spoke with a manager named Bruce who is unable to tell me...
PandaDoc
Most Helpful Favorable Review
John S.
Verified User in Online Media
Integration with Hubspot is a huge help -- I can literally send agreements and proposals from HubSpot with deep personalization tokens in a flash. The ability to have payment set up in the doc is also amazing. However, PandaDoc lets me know when my...
Most Helpful Critical Review
Kimberly N.
Verified User
Their customer service is abysmal. Once you are a customer, forget customer support responses to anything. 1. We needed help setting up some things, so we signed up at a greater price point so we could get hands on customer support via telephone with...
Kristen C.
Verified User in Information Technology and Services
Docusign is a budget-friendly way to get digital signatures in. It gets the job done and there's only minimal training required for our support staff to send out agreements to clients.
John S.
Verified User in Online Media
Integration with Hubspot is a huge help -- I can literally send agreements and proposals from HubSpot with deep personalization tokens in a flash. The ability to have payment set up in the doc is also amazing. However, PandaDoc lets me know when my...
Ashley M.
Verified User in Financial Services
Lost 2 clients and thousands of dollars due to docusign sending blank docs. I was told my issue would be "escalated". Well today we just lost another client due to docusign. I called tech support and spoke with a manager named Bruce who is unable to tell me...
Kimberly N.
Verified User
Their customer service is abysmal. Once you are a customer, forget customer support responses to anything. 1. We needed help setting up some things, so we signed up at a greater price point so we could get hands on customer support via telephone with...
Alternatives
Discussions
What is the difference between an electronic signature and a digital signature?
5 comments
JA
An electronic signature is an electronic symbol attached to a contract or other record, used by a person with an intent to sign. In contrast, digital...Read more
Is there a trial or free download available?
4 comments
EC
There is a 30-day free trial available. Read more
how to docusign a pdf
3 comments
KB
Docusign has some nice web and mobile features for using e-signatureRead more
Is PandaDoc safe?
8 comments
CK
It seems like you haven't provided any text in the Unknown Language for translation. Could you please provide the text you would like translated into English?Read more
What is PandaDoc used for?
4 comments
AB
PandaDoc is primarily used to e-sign documents (to collect electronic signatures), but it also has decent document creation capabilities (full-features...Read more
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