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Compare Document360 and Zoho Learn 
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At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Mid-Market (38.9% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
free
Document360
Star Rating
(497)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansZoho Learn
Star Rating
(36)4.1 out of 5
Market Segments
Mid-Market (38.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
free
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Document360 excels in Ease of Use with a score of 9.3, while Zoho Wiki falls behind at 7.6, making Document360 a more user-friendly option for teams looking to quickly adopt the software.
- Reviewers mention that Document360's Quality of Support is outstanding, scoring 9.6, compared to Zoho Wiki's 7.9, indicating that users can expect more responsive and helpful customer service with Document360.
- G2 users highlight Document360's superior Knowledge Base capabilities, scoring 9.7, which includes features like Publishing Workflows and Analytics, while Zoho Wiki's knowledge management features are rated lower, suggesting a more robust solution for knowledge sharing in Document360.
- Users on G2 report that Document360 offers better Compliance features, with a score of 9.3, which includes strong Policies and Controls and Data Governance, whereas Zoho Wiki's compliance features are less comprehensive, making Document360 a safer choice for organizations with strict compliance needs.
- Reviewers say that Document360's Searchable Articles feature is highly rated at 9.4, providing users with efficient access to information, while Zoho Wiki's similar feature scores lower, indicating that users may find it harder to locate content quickly in Zoho Wiki.
- Users report that Document360's Integrations score of 9.3 outshines Zoho Wiki's capabilities, which are rated at 9.3 as well, but Document360 is noted for its seamless integration with various tools, enhancing workflow efficiency for teams.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Free Trial
Document360
Free Trial is available
Zoho Learn
No trial information availableRatings
Meets Requirements
9.1
347
8.3
35
Ease of Use
9.3
350
7.6
35
Ease of Setup
9.1
235
Not enough data
Ease of Admin
9.1
211
Not enough data
Quality of Support
9.5
335
7.9
33
Has the product been a good partner in doing business?
9.4
209
Not enough data
Product Direction (% positive)
9.5
312
8.3
35
Features by Category
Administration
9.3
80
Not enough data
9.1
76
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
93
Not enough data
9.2
88
Not enough data
9.0
87
Not enough data
Compliance
9.1
82
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Not enough data
Customer Support
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Not enough data
Data Security
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Not enough data
Administration
8.9
77
Not enough data
9.3
94
Not enough data
9.3
94
Not enough data
Generative AI
8.2
30
Not enough data
Knowledge Pages
8.5
174
Not enough data
8.6
170
Not enough data
8.9
181
Not enough data
8.4
149
Not enough data
7.8
120
Not enough data
8.8
147
Not enough data
Knowledge Dissemination
8.7
175
Not enough data
9.1
179
Not enough data
9.2
179
Not enough data
8.8
175
Not enough data
8.5
141
Not enough data
7.9
116
Not enough data
9.0
146
Not enough data
8.2
125
Not enough data
8.2
124
Not enough data
Agentic AI - Knowledge Base
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Not enough data
Generative AI
8.4
47
Not enough data
Self-Service Experience
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Not enough data
Self-Service Platform
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Not enough data
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Management and Discovery - IT Documentation
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Not enough data
Operations - IT Documentation
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and Zoho Learn are categorized as Knowledge Base
Unique Categories
Document360 is categorized as IT Documentation, Help Authoring Tool (HAT), Customer Self-Service, and Contact Center Knowledge Base
Zoho Learn has no unique categories
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Learn
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
15.6%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Higher Education
30.6%
Education Management
22.2%
Information Technology and Services
13.9%
Management Consulting
5.6%
Internet
5.6%
Other
22.2%
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
Zoho Learn has no discussions with answers
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