Compare Document360 and MadCap Flare 
At a Glance
Market Segments
Mid-Market (46.5% of reviews)
Mid-Market (52.1% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
$2,333.00 Per Year
Document360
Star Rating
(437)4.7 out of 5
Market Segments
Mid-Market (46.5% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 4 pricing plansMadCap Flare
Star Rating
(430)4.4 out of 5
Market Segments
Mid-Market (52.1% of reviews)
Entry-Level Pricing
$2,333.00 Per Year
Free Trial is available
Learn more about MadCap FlareSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that MadCap Flare excels in content authoring with a score of 9.3, particularly highlighting its robust Rich Text Editor, while Document360, although strong, has a slightly lower score in this area.
- Reviewers mention that Document360 shines in ease of use, achieving a score of 9.3, which is significantly higher than MadCap Flare's score of 7.4, making it more user-friendly for new users.
- G2 users note that Document360's quality of support is exceptional, with a score of 9.6, compared to MadCap Flare's 8.5, indicating a more responsive and helpful support team.
- Users on G2 highlight that MadCap Flare offers superior versioning capabilities with a score of 8.9, which is crucial for teams needing to track changes over time, while Document360's versioning score is not specified but is generally perceived as less comprehensive.
- Reviewers say that Document360's knowledge base features are outstanding, scoring 9.7, which includes excellent analytics and publishing workflows, whereas MadCap Flare's knowledge management features are rated lower, indicating a potential gap in functionality.
- Users report that MadCap Flare has a more complex setup process, scoring 7.9, which can be a hurdle for teams looking for quick deployment, while Document360's setup score of 9.2 suggests a smoother onboarding experience.
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Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Ideal for growing teams needing robust documentation tools
- Everything in Free, plus
- Custom Domain
- 5000 Articles
MadCap Flare
Subscription
$2,333.00
Per Year
Includes Maintenance and Support
- Free Product Upgrades and Updates
- Unlimited Email and Phone Support
- Free Web-based MadCap Flare Introductory Training
Free Trial
Document360
Free Trial is available
MadCap Flare
Free Trial is available
Ratings
Meets Requirements
9.2
290
8.7
358
Ease of Use
9.3
293
7.4
358
Ease of Setup
9.2
184
7.9
261
Ease of Admin
9.1
168
8.0
252
Quality of Support
9.6
284
8.5
335
Has the product been a good partner in doing business?
9.5
168
8.9
253
Product Direction (% positive)
9.5
256
7.7
333
Features by Category
Content
Not enough data
9.3
54
Not enough data
9.3
50
Not enough data
8.9
45
Not enough data
8.6
25
Not enough data
8.5
24
Not enough data
8.6
20
Not enough data
8.3
35
Not enough data
8.1
49
Not enough data
8.9
49
Design
Not enough data
7.8
49
Not enough data
7.8
28
Not enough data
7.9
41
Not enough data
8.5
48
Platform
Not enough data
8.3
43
Not enough data
8.3
26
Not enough data
8.6
45
Not enough data
8.5
32
Not enough data
8.7
33
Not enough data
8.5
25
Not enough data
7.9
26
Not enough data
7.7
22
Administration
9.4
66
Not enough data
9.3
62
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.7
78
Not enough data
9.2
73
Not enough data
9.1
72
Not enough data
Compliance
9.1
68
Not enough data
9.2
65
Not enough data
9.3
62
Not enough data
9.3
59
Not enough data
Customer Support
9.5
70
Not enough data
9.2
68
Not enough data
9.2
64
Not enough data
Data Security
9.2
54
Not enough data
9.3
60
Not enough data
9.4
71
Not enough data
9.4
63
Not enough data
Administration
9.3
65
Not enough data
9.4
79
Not enough data
9.4
81
Not enough data
Generative AI
9.0
18
Not enough data
Knowledge Pages
8.7
131
Not enough data
8.7
126
Not enough data
8.6
130
Not enough data
9.1
135
Not enough data
8.6
109
Not enough data
8.1
77
Not enough data
8.7
103
Not enough data
Knowledge Dissemination
8.9
131
Not enough data
9.1
137
Not enough data
9.3
139
Not enough data
9.0
135
Not enough data
8.9
100
Not enough data
8.3
76
Not enough data
9.1
102
Not enough data
8.6
82
Not enough data
8.6
85
Not enough data
Design
Not enough data
7.5
87
Not enough data
8.0
86
Not enough data
7.8
72
Collaboration
Not enough data
7.9
74
Not enough data
7.2
60
File Types
Not enough data
8.8
96
Not enough data
7.5
90
Not enough data
9.2
86
Edit & Revise
Not enough data
8.5
76
Not enough data
8.1
58
Not enough data
8.7
95
Integrate & Embed
Not enough data
6.7
30
Not enough data
8.8
56
Not enough data
8.3
43
Operating System
Not enough data
8.8
100
Not enough data
4.4
16
Not enough data
4.0
12
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
8.6
29
Not enough data
Self-Service Experience
9.4
107
Not enough data
9.4
105
Not enough data
Feature Not Available
Not enough data
8.6
53
Not enough data
8.8
62
Not enough data
Self-Service Platform
9.2
64
Not enough data
8.5
55
Not enough data
8.6
49
Not enough data
8.8
53
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and MadCap Flare are categorized as Help Authoring Tool (HAT)
Unique Categories
Document360 is categorized as Knowledge Base, Contact Center Knowledge Base, and Customer Self-Service
MadCap Flare is categorized as Document Creation and Web Content Management
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
MadCap Flare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
14.2%
Computer & Network Security
5.2%
Marketing and Advertising
4.5%
Financial Services
4.3%
Other
50.1%
Computer Software
38.1%
Information Technology and Services
15.5%
Writing and Editing
3.6%
Financial Services
2.6%
Computer & Network Security
2.4%
Other
37.9%
Most Helpful Reviews
Document360
Most Helpful Favorable Review
Swarna Surya S.
Verified User in Non-Profit Organization Management
- Home page builder - HTML code view with custom CSS and javascript capabilities. - Import, Saved templates, variables, and snippets for easy migration and content reuse.
Most Helpful Critical Review
Verified User in Banking
I dislike that when I am editing an article, the cursor jumps at the beginning of it and I can't see what I am editing. I must scroll back down to see it.
MadCap Flare
Most Helpful Favorable Review
David G.
Verified User in Information Technology and Services
Very powerful editing environment leveraging stylesheets and cross references that work for both online and print outputs
Most Helpful Critical Review
Verified User in Computer Software
The formatting is restrictive at times. There is an option to generate on-demand PDF for HTML FILES however the cross-links in the PDFs do not work. For a large online help it is nearly impossible to sit and manually add external links to each and every...
Swarna Surya S.
Verified User in Non-Profit Organization Management
- Home page builder - HTML code view with custom CSS and javascript capabilities. - Import, Saved templates, variables, and snippets for easy migration and content reuse.
David G.
Verified User in Information Technology and Services
Very powerful editing environment leveraging stylesheets and cross references that work for both online and print outputs
Verified User in Banking
I dislike that when I am editing an article, the cursor jumps at the beginning of it and I can't see what I am editing. I must scroll back down to see it.
Verified User in Computer Software
The formatting is restrictive at times. There is an option to generate on-demand PDF for HTML FILES however the cross-links in the PDFs do not work. For a large online help it is nearly impossible to sit and manually add external links to each and every...
Alternatives
Discussions
Restoring a project?
1 comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
How long does it take to learn how to use MadCap Flare?
1 comment
MM
For the very basic features like moving around the interface, adding topics, and creating targets (i.e., output), you can be productive within a couple of...Read more
What does the output from Flare look like? Are there any examples I can see?
1 comment
JC
There are tons of examples, and, if I showed anything in particular, it wouldn't give it justice. That said, they have lots and lots of examples on their...Read more
If our team uses Flare, what can we expect in terms of the return on investment?
1 comment
EW
In the early 1990's I was using 3 programs to manage just the learning content of a U.S. Navy training department . Over the last 30 years I have seen...Read more
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