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Compare Document360 and Highspot 
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At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Mid-Market (55.9% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
No pricing available
Document360
Star Rating
(497)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansHighspot
Star Rating
(1,196)4.7 out of 5
Market Segments
Mid-Market (55.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HighspotDocument360 vs Highspot
When assessing the two solutions, reviewers found Document360 easier to use, set up, and administer. However, reviewers preferred doing business with Highspot overall.
- Reviewers felt that Highspot meets the needs of their business better than Document360.
- When comparing quality of ongoing product support, reviewers felt that Document360 is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Document360 over Highspot.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Highspot
No pricing availableFree Trial
Document360
Free Trial is available
Highspot
No trial information availableRatings
Meets Requirements
9.1
347
9.2
917
Ease of Use
9.3
350
9.1
932
Ease of Setup
9.1
235
8.8
362
Ease of Admin
9.1
211
8.7
330
Quality of Support
9.5
335
9.4
771
Has the product been a good partner in doing business?
9.4
209
9.6
323
Product Direction (% positive)
9.5
312
9.2
865
Features by Category
Administration
9.3
80
Not enough data
9.1
76
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
93
Not enough data
9.2
88
Not enough data
9.0
87
Not enough data
Compliance
9.1
82
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Not enough data
Customer Support
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Not enough data
Data Security
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Not enough data
Administration
8.9
77
Not enough data
9.3
94
Not enough data
9.3
94
Not enough data
Generative AI
8.2
30
Not enough data
Knowledge Pages
8.5
174
Not enough data
8.6
170
Not enough data
8.9
181
Not enough data
8.4
149
Not enough data
7.8
120
Not enough data
8.8
147
Not enough data
Knowledge Dissemination
8.7
175
Not enough data
9.1
179
Not enough data
9.2
179
Not enough data
8.8
175
Not enough data
8.5
141
Not enough data
7.9
116
Not enough data
9.0
146
Not enough data
8.2
125
Not enough data
8.2
124
Not enough data
Agentic AI - Knowledge Base
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Not enough data
Generative AI
8.4
47
Not enough data
Self-Service Experience
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Not enough data
Self-Service Platform
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Not enough data
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Management and Discovery - IT Documentation
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Not enough data
Operations - IT Documentation
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
Agentic AI - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
9.3
606
Not enough data
8.8
567
Not enough data
8.6
561
Not enough data
8.9
636
Not enough data
9.4
624
Analytics
Not enough data
8.5
557
Not enough data
8.7
557
Not enough data
8.7
502
Not enough data
9.1
619
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and Highspot share no categories
Unique Categories
Document360 is categorized as Knowledge Base, IT Documentation, Help Authoring Tool (HAT), Customer Self-Service, and Contact Center Knowledge Base
Highspot is categorized as Sales Enablement
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Highspot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
15.6%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Computer Software
27.6%
Information Technology and Services
15.0%
Marketing and Advertising
13.4%
Internet
6.6%
Financial Services
2.9%
Other
34.5%
Alternatives
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
Why do I need Highspot?
2 Comments
Official Response from Highspot
Highspot helps companies create better customer experiences by ensuring go-to-market teams are aligned and prepared for any conversation with dynamic...Read more
How is Highspot different than other solutions?
2 Comments
MM
I don't where other solutions in this space of the market stand today, but the biggest differentiator that I have noticed that has had a substantial impact...Read more
is there a way to "archive" material?
2 Comments
EM
Yes, you can archive content in Highspot. Archiving content hides older content without fully deleting the item. You can restore them if needed.
Also,...Read more
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