Compare Document360 and HelpDocs 
At a Glance
Market Segments
Mid-Market (46.5% of reviews)
Small-Business (43.8% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
$279.00 Per Month
Document360
Star Rating
(437)4.7 out of 5
Market Segments
Mid-Market (46.5% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 4 pricing plansHelpDocs
Star Rating
(16)4.3 out of 5
Market Segments
Small-Business (43.8% of reviews)
Entry-Level Pricing
$279.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HelpDocs excels in its Knowledge Base functionality, scoring 9.7, which allows for easy access to information, while Document360, although strong, scores slightly lower at 9.4. Reviewers mention that HelpDocs provides a more intuitive interface for users seeking information quickly.
- Reviewers mention that Document360 shines in Quality of Support, achieving a score of 9.6 compared to HelpDocs' 8.9. Users on G2 highlight the responsiveness and helpfulness of Document360's support team, making it a preferred choice for businesses needing reliable assistance.
- G2 users report that HelpDocs has a more user-friendly Content Editor with a score of 8.7, which allows for easier content creation and management. In contrast, Document360's editor, while functional, does not receive the same level of praise, indicating a potential area for improvement.
- Users say that Document360's Analytics feature, scoring 9.1, provides deeper insights into user engagement compared to HelpDocs' score of 8.8. Reviewers mention that the detailed analytics help them make informed decisions about content strategy.
- Reviewers mention that HelpDocs offers a more robust Self-Service Experience with a score of 8.9, particularly in its Searchable Articles feature, which scored 8.0. Document360, however, excels in Mobile Optimization with a score of 8.6, making it more accessible for users on the go.
- Users on G2 report that Document360's Integrations score of 8.8 outperforms HelpDocs' score of 7.8, indicating that Document360 offers a wider range of third-party integrations, which is crucial for businesses looking to streamline their workflows.
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Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Ideal for growing teams needing robust documentation tools
- Everything in Free, plus
- Custom Domain
- 5000 Articles
HelpDocs
Grow
$279.00
Per Month
Smart access control for bigger teams.
- Everything in Start & Build
- 50 team accounts (extra users: $100 per 100)
- 180 days historical analytics
Free Trial
Document360
Free Trial is available
HelpDocs
Free Trial is available
Ratings
Meets Requirements
9.2
290
8.7
14
Ease of Use
9.3
293
8.9
14
Ease of Setup
9.2
184
Not enough data
Ease of Admin
9.1
168
Not enough data
Quality of Support
9.6
284
8.9
12
Has the product been a good partner in doing business?
9.5
168
Not enough data
Product Direction (% positive)
9.5
256
10.0
14
Features by Category
Administration
9.4
66
Not enough data
9.3
62
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.7
78
Not enough data
9.2
73
Not enough data
9.1
72
Not enough data
Compliance
9.1
68
Not enough data
9.2
65
Not enough data
9.3
62
Not enough data
9.3
59
Not enough data
Customer Support
9.5
70
Not enough data
9.2
68
Not enough data
9.2
64
Not enough data
Data Security
9.2
54
Not enough data
9.3
60
Not enough data
9.4
71
Not enough data
9.4
63
Not enough data
Administration
9.3
65
Not enough data
9.4
79
Not enough data
9.4
81
Not enough data
Generative AI
9.0
18
Not enough data
Knowledge Pages
8.7
131
Not enough data
8.7
126
Not enough data
8.6
130
Not enough data
9.1
135
Not enough data
8.6
109
Not enough data
8.1
77
Not enough data
8.7
103
Not enough data
Knowledge Dissemination
8.9
131
Not enough data
9.1
137
Not enough data
9.3
139
Not enough data
9.0
135
Not enough data
8.9
100
Not enough data
8.3
76
Not enough data
9.1
102
Not enough data
8.6
82
Not enough data
8.6
85
Not enough data
Generative AI
8.6
29
Feature Not Available
Self-Service Experience
9.4
107
8.9
9
9.4
105
8.0
9
Feature Not Available
8.1
8
8.6
53
8.1
6
8.8
62
8.6
6
Self-Service Platform
9.2
64
7.8
6
8.5
55
8.3
5
8.6
49
8.3
6
8.8
53
7.8
6
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and HelpDocs are categorized as Customer Self-Service
Unique Categories
Document360 is categorized as Knowledge Base, Contact Center Knowledge Base, and Help Authoring Tool (HAT)
HelpDocs has no unique categories
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpDocs
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
14.2%
Computer & Network Security
5.2%
Marketing and Advertising
4.5%
Financial Services
4.3%
Other
50.1%
Information Technology and Services
18.8%
Computer Software
12.5%
Warehousing
6.3%
Veterinary
6.3%
Transportation/Trucking/Railroad
6.3%
Other
50.0%
Most Helpful Reviews
Document360
Most Helpful Favorable Review
Swarna Surya S.
Verified User in Non-Profit Organization Management
- Home page builder - HTML code view with custom CSS and javascript capabilities. - Import, Saved templates, variables, and snippets for easy migration and content reuse.
Most Helpful Critical Review
Verified User in Banking
I dislike that when I am editing an article, the cursor jumps at the beginning of it and I can't see what I am editing. I must scroll back down to see it.
HelpDocs
Most Helpful Favorable Review
Verified User in Telecommunications
Easy accessibility and doc help it provides
Most Helpful Critical Review
Verified User in Newspapers
I would appreciate having the ability to communicate with the users; or eventually send them links to the helpdesk articles!
Swarna Surya S.
Verified User in Non-Profit Organization Management
- Home page builder - HTML code view with custom CSS and javascript capabilities. - Import, Saved templates, variables, and snippets for easy migration and content reuse.
Verified User in Telecommunications
Easy accessibility and doc help it provides
Verified User in Banking
I dislike that when I am editing an article, the cursor jumps at the beginning of it and I can't see what I am editing. I must scroll back down to see it.
Verified User in Newspapers
I would appreciate having the ability to communicate with the users; or eventually send them links to the helpdesk articles!
Alternatives
Discussions
Restoring a project?
1 comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
HelpDocs has no discussions with answers
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